We were at the Hotel for 3 weeks by June 2013. As a family with two babies I would NOT recommend ELA to any other family with babies. These are my impressions:
BEACH AREA: Sand and sea is perfect. BUT be very very careful of sunshielding umbrellas. These beach umbrellas having sharp pointing edges are placed very low, almost side by side at the hight of eye or head (between 120cm to 180cm). You and family members will be injuring themselves definitly by trying to go through the umbrellas to the beach. Dangerous for the kids. Be careful about injuring your eyes!
GARDEN AREA: Garden is big, with many walking paths and green areas. BUT be careful about the many drunken guests or underaged kids driving a segway with full speed without any warning all around the walking ways of the garden area (there is an ambitious Segway Rental in the garden area of the Hotel)! The same problem is also present by the hotel staff driving stressfully their electric service vehicles all around with high speed without really taking notice of the guests. I saw some accidents that these segways drivers hurt themselves or the small children walking around. especially around sunset time don't let your small children walk around alone and be close to them. Also there are thorny plants around "lake houses". We injured ourselves many times with their thorns. Our air filled plastic pool toys were also damaged. Thorny plants in an resort with kids and half naked guests? what the hotel director was thinking is a mystery for me??
Also be careful at night time about the laser devices that are beind sold by the markets in the hotel area. Some kids have these and at night time they laser point every where, dangerous for your babies eyes if they got this laser.
KIDS CLUB: This was the largest kids club that we have seen in an hotel, food is good compared to other restaurants and the staff was trying to give their best. BUT there are three severe lack of security issues:
1) The entrance door of the kids club is always open, no locking is present. Kids can go out or inside freely. Usually there is one person sitting at the entrance but with that kind of overcrowd they dont have any kind of control. Anybody can easily go in and take your children or baby out of the kids club, no one would see that, no cameras, no recording.. When you ask them "where is my child?" they look to each other and nobody knows anything. So dont leave the kids alone in the kids club. Not enough staff for that many kids.
2) When older kids hurt the small ones, they cry heavily but in that big club area nobody see / ignore them. Also if you are unlucky, there are some "problem kids" terrorising others (sometimes seriously by hitting with some thing to their head), although we complained to guest relations about these kids and although they are well known for their misbehaviour, nothing has changed. Hotel said these are regularly coming, good paying customers, they cannot do anything.
3) Sound levels during minidisco times are extreme loud. Kids may get a partial hearing disability! I measured (by iphone "decibel" app) 102 dB by minidisco, max. should be 85dB (what i measured is almost six times more than the recommandation of the health organisations). I warned the staff for extreme loudness, firstly the dj refused to set it down, he told he is doing since 12 years and this sound level is good for the "ambiance"?? Even after I warned the director of the miniclub staff they couldnt regularly managed to play the sound at an acceptable loudness. SO we did not participate at the minidisco although we fully paid. If you want your kids to visit minidisco please install the iphone app called "decibel" to check the loudness or your children will also be partially deaf at some degree by the end of vacation. Hotel manager is not aware that his hotel is systematically diseabling the guests kids.
Main restaurant (enderun) food was really poor, overcrowded compared to other Belek hotels. Also many waiting queues at the buffet stands. Worst, I found a metal part in my mouth when drinking lentil soup! just by change I did not injured myself or swallow it. we called the chef to show the metal part. He came, took the part in the hand, looked asthonished . he just said sorry and that was it. (I have a photo of the metal part, me and the chef) from that moment on I could not eat anything without first checking in the mouth. We did not give any food to babies without checking thoroughly. Be very careful what you eat at the ela quality.
Concept restaurants food were definitly better. Especially fish and italian restaurants were ok. BUT these are extra charged and definitly check the invoice you sign. I signed on our first visit at the fish restaurant by darkness without checking the small details written in unreadable handwriting. it turned out to be an extra 150 Euro for a bottle of wine that we definitly did not drink. On check out day when the airport service waiting for us they wanted to charge this extra 150 Euro from us. I refused to pay, they showed me my signature on the invoice. Restaurant chef came and said he did not remember me although he was greeting me ever since. After 25 minutes of struggle with the involvment of the hotel manager they said sorry. Be careful at ela concept restaurants what you sign! Dont blindly trust the staff, they are seasonly employed.
We found many borken glass splitters in our room at first, probably from the previous guests. These galss splitters could be seriously harmful for the babies crawling on the ground. so check the rooms before you move in. We called room service and after 2 tries it was ok. After that we did not have any other problems. Room service react friendly and helpfully to our calls and room service was the best working part of the hotel. Thank you room service!
I can only report about the rooms "lake houses". Beds are clean, baby beds are new, clean and good. Unfortuantely the sleep quality is very very poor. Reason is the over dimensioned "split" type air condition devices. These "split" ac devices are loud and designed to cool houses but not the hotel rooms with only 34 m2. when you start the AC it is loud we and the kids were freezing immediately under the cold draft directed to the bed. when you shut ac down, it is very warm again and you start sweating just in 2 minutes. Day time is not a big problem but night time this is horrible. Temperature regulation unit cannot coupe with this problem. We and the babies got sick, the dr. at the hotel said this happens to many guests. Hotel should install "hotel type special air conditioning devices" which are quite and which could work during the night without freezing the quests. Hotel director should try to sleep in one of these rooms with his family to understand what I mean.
Also 30-40 times a day you will be hearing the service cars full with dish plates rolling along the walking way from the lake houses to the beach direction. With hard wheels they make an enormus loudness when rolling on the rough surface of the wlaking way. On the other hand they carry towels and trash with sevice cars with smooth platic wheels so they are very quite. why??
GUEST RELATIONS DESK:
If you complain about other guests for their misbehaviour, guest relation wants to know your room numer. If you refuse to give them, your complain is not taken. You are alone with your problem, hotel does not help you further. If you give your room number then you are again facing another problem with the guest you complained! The problematic guest can get your whole private information and this is a severe security problem up to where you live. We had this with "terrorising kids" at the kids club. Since we do not want to deal with unknown russian parents with their known misbehaivours we had to take back our official complain. In my opinion hotel should take the responsability, deal with my complain anonymously and should not put my falmily under risc by the problematic guests.
Only if you are a lucky one, if you can ignore security issues and dont concern deeply about your kids, you have a change to enjoy the vacation by ELA.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.