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“Beautiful hotel but terrible service” 1 of 5 stars
Review of Spice Hotel & Spa

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Spice Hotel & Spa
5.0 of 5 Resort   |   Iskele Mevkii Serik, Belek, Turkey   |  
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Ranked #45 of 80 Hotels in Belek
2 reviews
10 helpful votes 10 helpful votes
“Beautiful hotel but terrible service”
1 of 5 stars Reviewed 1 week ago

It was a Beautiful hotel, but had terrible service, it was the worst I've ever seen in five star hotels. The location, rooms and the engineering of the hotel are fine, but the hotel staff are very rude and demanding, a lot of patience is required to enjoy a drink in the hotel lobby.
For example in first day, no crib was delivered to our room until 11:30 PM!!!
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.
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I will never go to this hotel again.... And I recommend others to choose another hotel.

  • Stayed March 2015, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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188 reviews from our community

Traveler rating
    87
    40
    27
    11
    23
See reviews for
72
50
3
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Turkish first
  • Any
English first
Frome, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Overall this place is excellent, the food and selection you get is amazing, the pools are probably the best I've ever been luckily to have seen! (and yes I have travelled extensively), The staff generally are helpful and the place is very clean, the only thing worth a slight whinge is that we were the only English in the whole hotel, it tends to be mainly Germans and Russians, having said that they were no trouble and to be frank very friendly. We played three rounds of golf one on the Pasha and two on the National and both were incredible.......well worth it.

  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAGLAR B, Hotel Manager at Spice Hotel & Spa, responded to this review, 1 week ago
Dear David C,

First of all we would like to thank you for spending your time and leaving a comment on tripadvisor web page. Every comments has great importance for us on the way to reach our first aim which is targeted to catch the guests' satisfaction with an understanding of excellent service quality.

We give the directions to our route with your feedbacks. According to that all your comments has been conveyed to our management.

We thank you again for your opinions and hope to see you back here in our house as soon as possible.

Best Regards,
Çağlar Bayrakçı
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tehran Province, Iran
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Weak internet
Weak hygine
Terrible food
Cat anywhere
Unkind and imppolite staff
I tried to find even a positve point in hotel but i couldnt .
I had many travels to antalya but i was shoked when i see this hotel
Beautiful place but real weak management
And inadequate employers.
Building must be renovated i am really repented to choose this hotel.

Stayed April 2015, traveled on business
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridgeshire, UK
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a last minute booking - didn't fancy a wet week in the UK, so took a chance with a special offer on the Internet. Having stayed in the Maxx Royal in October 14, we knew this would have a lot to live upto but we went with an open mind. Overall we were very happy with our week in the Spice Hotel and would go back again.

The positives:

- lots of space : large pools, lots of sun beds, big lounge area
- nice rooms : large Arabian themed rooms, clean and well maintained, well stocked mini bar, reasonable wifi, good supply of toiletries , pillow menu with 4 different types
- guest relations : very helpful and accommodating, opened the Italian restaurant just for us!
- beach side bar : great fresh cooked food, Sinan kept the wine and diet coke flowing, his menu specials were delicious
- staff : everyone was very helpful, always smiling and welcoming with the exception of reception
- a la carte: great value at 10 euros pp, some of the best Chinese and Italian meals we've had on holiday

Improvements needed:
- buffet: more of a canteen experience than a restaurant, food options didn't vary much, outside dining overrun with cats. Not enough waiters, so in the end we got our own drinks.
- reception: need to be more helpful - had some issues getting details of taxi pickup, but they weren't interested. I understand this was not organised by the hotel, but all I was looking for was someone who could translate the Turkish answerphone message I kept getting through to.
- walls in room are paper thin, we could hear our neighbours conversations

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerp, Belgium
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

So last week I visited this hotel and overall it was a great experience. We were with a group of 22 and we were always served very well. The rooms are really big and clean, as well as the bathroom, it only bothered me that you could hear everything but really everything the neighbors were doing.
The pool is one of the biggest I have ever seen but it was a little too cold to swim, this wasn't really a problem since there is a really nice indoor pool as well. Also the sauna and hammam were really nice when the weather let us down. The food was also really good though it missed some key elements for an all in hotel. Pizza, burgers, fruit salad are some things I kind of missed during my stay but the rest of the food is really nice so no need to worry that you are going to be hungry. The only thing that really bothered me in this hotel is the staff's lack of English. Most of them don't understand a word which is kind of annoying. Some of them were also really unfriendly, for example one of them accidentally dropped a glass of coke on a girl of our company whose dress was ruined and didn't even bother to say I'm sorry or clean it. Thankfully the guest relations offered to get the dress cleaned.
Animation during daytime is limited (but it was also the beginning of the season) but at night we had karaoke, bingo,… The discotheque is also really nice but it was a shame there were so little people, the DJ is really friendly and he even played our request songs!
Overall this hotel is really nice and it is worth visiting!

  • Stayed April 2015, traveled with friends
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were there in late march,we asked the hotel for a honeymoon plan, they did it good and acceptable,a bottle of red wine,fruit dish,and chocolates,the sea view room was good even in the first floor,but the walls were too thin that we easily could hear the voice of neighbors the weather was not so good it was not like you should wear jackets but you couldn't swim in the very cold water outdoor pool,the food was really bad it was good just for one day the other days there were no change we had to eat the same food for 7days,indoor pool was really good but the jacuzzi was colder than pool anyways we had a good holiday in this hotel....

Stayed April 2015
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAGLAR B, Hotel Manager at Spice Hotel & Spa, responded to this review, 2 weeks ago
Dear Mjazadi

Thank you for taking your time and sharing your comments of our Hotel on Tripadvisor. Spice Hotel & Spa is one of the favourate Hotels is Belek Antalya for the honeymoon couples with its location , decoration , service and facilities , I hope you left us with good memories. This year the weather surprised us too that it starts to be warm and the sun shines most of the times in March in Antalya , it is still not that warm compared to other years .We take both positive and negative comments as an opportunity to improve and maintaining good service standarts . We have different options as well out of the standart foods in buffet and different tastes for everyone and always open to ideas.For more detailed information regarding your opinions about the foods please contact directly to me cbayrakci@spice.com.tr. We are looking forward to welcome you again at Spice Hotel & Spa

Kind Regards

Çağlar Bayrakçı
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed March 27, 2015

I just came back from this night mare even our 20 member family groupe enjoy a lot from each other the hotel was the worst in my life the most unfriendly and sper rude staff I have ever seen specially waiters some rarely find waiters when I asked them I just knew that they trained in other hotels and transferred recently so they didn't have enough time to become rude the food was very bad in quality and health and was not fresh the lobby have not enough space the bell boys lost our bag in hotel and the security manger denied to check the cameras just after my complaint to police they found our bag just one day before the time that police promised us to come !!!!!! Almost no entertainment at all no working ala carte restaurants everything was fiasco There was just one positive point that the rooms was large and very clean do yourself a favor and don't spend your valuable money here I really hope they go bankrupt

Stayed March 2015, traveled with family
Was this review helpful? Yes 20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Spice Hotel & Spa

Address: Iskele Mevkii Serik, Belek, Turkey
Phone Number:
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Top resorts Hotel in Belek
#35 Spa Hotel in Belek
#40 On the Beach Hotel in Belek
#42 Luxury Hotel in Belek
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Spice Hotel & Spa 5*
Number of rooms: 546
Official Description (provided by the hotel):
Spice Hotel&SPA is a mystical world where you will be reunited with the fascinating Mediterranean beauty. The magnificent odour of pine-trees, soft and sweet-smelling texture of lukewarm Mediterranean breeze, refreshing timbre of waves skimming over the fine sandy coast and the sun shining like a source of merriment in the sky; cause you to forget the time elapsed. If you want to be a character of a fairy-tale, we invite you to SPICE HOTEL&SPA for your dreams to come true. The Spice Hotel & Spa Center that started accepting its guests in summer 2007 was constructed on a 91 hectare area. The main building consists of four sub-buildings including four floors (standart and suits). Moreover, there are garden Annex buildings of 42 Family rooms. Pool Rooms with 40 Standart rooms and 22 executive villas in the garden next to the main building. Totally, 546 rooms are available for guest-accommodation and Bed capacity : 1200 Beds ... more   less 
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Also Known As:
Spice Hotel And Spa
Spice Hotel Belek
Spice Resort Belek
Spice Hotel & Spa Belek, Turkey - Antalya Province

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