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“A true 5 star hotel” 5 of 5 stars
Review of Gloria Serenity Resort

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Gloria Serenity Resort
5.0 of 5 Resort   |   Acisu Mevkii Belek, Belek 7506, Turkey   |  
Hotel amenities
Ranked #9 of 77 hotels in Belek
Gerrards Cross, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“A true 5 star hotel”
5 of 5 stars Reviewed August 29, 2013

Just returned from a week at the Serenity and a week was too short!
On arrival we were greeted from our taxi and taken to reception, sat down and given a drink. We were then told that the three sea view rooms we had booked were not available ( this the third holiday running booked through Travel Republic that this has happened). However we were shown to beautiful superior villa overlooking the golf course with a private pool. After 3 nights we got the rooms in the hotel that we had booked. The hotel reception even offered to re pack our cases for the move.
The seaview rooms are beautiful, large clean, huge beds and good bathroom. We had 4 th floor and the view over the resort and out to sea are amazing.
The whole resort is extremely well maintained and spotless. The grounds are a pleasure to walk through. There is no main pool as we have experienced at other hotels but huge areas of meandering pools with Sunbeds grouped together under the trees. There are literally hundreds of Sunbeds but it can be difficult finding ones not in the shade for most of the day. However, you have use of all the pools at the Gloria Golf hotel and they have a quieter pool just minutes walk from the Serenity. The golf main pool is lovely but too noisy for us. You can help yourself to clean pool towels at all pools and the beach as often as you like.
The beach is huge with a stunning pier and bar at the end. Although the beach is sandy there is an area of pebbles as you enter the sea- not really a problem but the sea becomes deep quite quickly so children would need supervision.
The food at all restaurants is excellent. We are not lovers of All Inclusive buffets but ate there every evening and never had same meal twice. We loved the outside BBQ area and you can take food from main buffet to eat here. Lunch at the Italian and Route 66 was also good. The drinks including wines are all good quality.
I have never stayed in a hotel that has so many staff and you never wait to be served. All staff are courteous and friendly. Some mealtimes were a little interrupted by children being allowed to race around - not the hotels fault but maybe adult only areas could improve this.
Entertainment is good. There is a good variety and you are in charge of how much or how little you want to be part of this.
One little gripe was when requesting a late checkout we were told this would cost 218 euros for one room! After requesting to see the manager we we're given the room for the 5 hours requested at no extra charge.
All round this is a well run, luxurious hotel that ticked all the boxes and we will definitely return.

Room Tip: Top floor seaview main building.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
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English first
Istanbul, Istanbul, Turkey
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 29, 2013

Overall we had a very nice golf holiday with my husband. 36 hole golf course is the biggest in Belek. The personnel of the hotel was very experienced, service is the best among Belek hotels. Serenity is in my top three among all Belek hotels. I prefer Maxx Royal over Serenity when travelling with kids and Kempinski when travelling as a couple.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 26, 2013

This was an amazing holiday where you can relax to your hearts content, lots of cocktails and alcoholic drinks available all brand names, food was spectacular in particular the french, asian and italian restaurant during the day,
the spa was amazing althought treatments were over priced.
shows were top class troy was fantastic like a west end show, staff worked extremally hard to meet all our needs.
has left us wondering how we can ever match a holiday next year and may end up at the serenity xx

Room Tip: rooms were amazing, fantastic bathroom with a spa bath and walk in shower, lots of storage/hanging s...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
belfast
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 26, 2013 via mobile

Just back from 1 week at gloria serenity (family of 5 - kids aged 11,8 and 4.).excellent family holiday.previously we've stayed at abama in Tenerife but wanted some more activities as kids got older

Speedy check in with welcome drink and full run down of services /restaurants/kids facilities etc

Stayed in garden villa with hot tub on decking .villa has 2 bedrooms and large living room -perfect for a family.we arranged hot tub to be cleaned and filled every morning.found house keeping to be of high standard.room service very prompt.very good range of toiletries


Food was great.as villa guests you can use restaurants at all 3 gloria hotels as part of all inclusive.otherwise you can dine at each a la carte once a week. We used Turkish, Asian,French and Italian restaurants .all were good.our kids ordered off the standard menu but you can organise separate kids meals to any restaurant.2 fairly good a la cartes for lunch and beach bar for lighter day time snacks.mini bars inroom filled every day. Don't miss afternoon patisserie

Pools in serenity quiet but kids really enjoyed length of pool and waterpark was open morning and afternoon and we managed a visit most days.enough slides to suit all the kids

All inclusive was excellent with just a few "exclusive " drinks not included.24 hour room service was included and breakfast on our balcony proved very handy


Kids facilities were good.main kids club is at gloria golf.short walk or very easy to arrange lift on a buggy.usual kids activities for this type of club .a few activities extra such as pony trekking and banana boats.kids put on a show on Saturday night which my 4 yr old daughter loved.staff in club all had reasonable English. Further kids club with a charge(Gogi jungle) had brilliant facilities and we did get some complimentary passes on arrival.staff there equally good with kids

Spa was good .treatments priced similarly to other similar 5 star hotels .massages and Turkish bath both excellent

The hotel has a very positive attitude to guests and we did have a feeling they really wanted to make our stay great(. Some hotels the staff seem to feel their job is to enforce lots of rules) .anything we asked for seemed to be possible(borrowing a buggy for our youngest, daily English newspaper to the room,candles for the hot tub at night.changing the menus to suit ourselves etc)


As others have said beach very stony.pier beautiful. Water sports extra but good selection.no probs finding sunbeds at any of the pools although loungers on pier were claimed very early


Lots of night time entertainment for adults and kids Each night movie (in English) live show live music and usually a party somewhere with fireworks



In summary great hotel/we found it fantastic for kids esp in high season.no probs of any kind with other guests .staff spoke excellent english(no prob understanding our kids,being from Northern Ireland we all speak very quickly!! ) intend to go back next yr

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 23, 2013 via mobile

Very very beautiful resort with nice deck and Spa!
They have all you will can want. It's a big resort and it is perfect for relaxation.
One thing bad is the sea because it's a bit dangerous to swimming or do something.

Was a nice experience for me!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 21, 2013

This was our family’s first trip to the serenity and we thoroughly enjoyed the whole experience, on our arrival we were sat down in the bar with a drink and then assigned our own meet and greet staff member who took us through the whole check in and familiarisation process then showed us to our room, a fist class service indeed complete with bouquet of flowers.
The food in the buffet was good, the outside barbeque was very good and the 3 ala cart restaurants all excellent.
All of the Turkish wine we had was very palatable too and the cocktail list is very extensive with some devilishly strong but irresistible mixtures on there like the ‘long island iced tea’ which is a must try.
Entertainment was first class which included firework displays at least twice a week and also the water sports down on the beach were very good, although the latter are at extra cost.
Staff in the bars and restaurants were all very efficient and friendly.
Overall a great hotel and we would be happy to go back again.

Things that could have been better were :-

1, Hotel management not enforcing the no reservation of sunbeds with personal items. Some selfish people (mostly Russians) were reserving more than one sunbed bay on the pier during the day and not even using them all afternoon, returning to collect small items like a book or glasses case in the evening having prevented many people from using them, even though the culprits were already sitting out there in other bays on the pier.
We did go and complain about this to reception on our second week as the problem was not evident on the first week as the hotel was not as busy. The management said there was nothing they could do about it and admitted it was easier to deal with the odd complaint about it rather than go and collect peoples belongings and then have 30 people shouting at them in reception. However the lifeguards did clear a bay for us after we had complained that day so what I would say is if you see this happening do the same. This is not a massive issue as there are hundreds of free beds all over the hotel grounds and we did have our own beds as we had a laguna room but it was nice to go and sit in the cooler sea breeze after lunch out on the pier.

2, The pool on the south side of blocks A & B is very salty so if you want a fresh water pool (that is is just slightly salty) you will have to go over to the north side of the hotel adjacent to the pool villas and the north side of block A.

Stayed August 2013, traveled with family
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oxford
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 11, 2013

We have taken seven holidays to the Antalya region and this was by far the best in terms of quality and service.

This is, without doubt, a great hotel however if you are contemplating taking children, of any age, to The Serenity you might need to “manage” your holiday to keep everybody happy.

The concept of this hotel, as the name suggests, is quite unashamedly about creating a calm, relaxing, and spa like environment. With the exception of the pier the whole of this hotel is quite, very quite.

People with children tended to remain and play in their family groups and, when that got too boring for the children, they moved over to the Gloria Golf which has water slides, pool bars, pool games and a far more party / club atmosphere (to be fair all the sorts of things we have enjoyed on previous holidays). Therefore as a parent you might have to make the walk to the Gloria or be prepared to let them go unaccompanied. This is further complicated by the fact that you would need to pay for food and drinks at the Gloria and being a far busier hotel you certainly would not get a seat or sun bed near the pools.

Customer service is very high on the agenda at this hotel. There is a well-staffed reception and concierge desk that is eager to please. The hotel management is visible, especially at meal times, and they definitely manage by walking about.

The grounds and facilities are immaculate. There is an army of gardeners and cleaning staff who are managed by well-organized supervisory staff. Outside areas were cleaned and washed down early each morning and pathways and rubbish cleared at all times. We had a small problem with our shower, twice actually, and on both occasions a plumber arrived within 5 minutes of making the call reception. Bearing in mind the size of the resort that indicates an immediate response.

The rooms are spacious for two and were immaculately presented. The standard of cleaning was high although there was no real pattern to the time the room was made up. This might prove problematic for those who return for an afternoon nap. The bathrooms were modern, with bath and sun flower head shower and the toiletries were first class. Wi-fi is available in the rooms and free. It is a bit of a challenge to set up but once done is good for your stay.

There is no central pool in favour of a lazy river, about 6 meters wide and 1.4m deep, which surrounds the hotel like a moat. There are abundant sun loungers, which are laid out on teak decks making best use of the many trees that provide ample shade in addition to the sunshades. There are loads of these decks, which are broken up into “semi-private” areas of 4 to 8 beds by low box hedging. The result is families tended to sunbath in little groups by themselves. There is little or no activity around the pool before 9.30. I went for a morning swim at 8am and was pleasantly surprised there was not a single reserved sun bed that I could see. There is only one area, which could be described as a kids pool which could mean an extremely long walk if you were at the opposite end of the hotel.

There are numerous self-service towel stations around the hotel. They are everywhere. The hotel must have thousands of towels as you can have as many towels as you like and change them as frequently as you wish. An easy supply of dry towels was perfect.

Food and drink seems to be an important part of many people’s holidays and The Serenity does not disappoint. Much has been said about it before but I would like to add a couple of points.:

The quality of the drinks on offer is first class. The top shelf spirits includes all the well-known brands you would expect at any London hotel including a fine selection of malt whiskies, brandy and flavored vodka’s. The wine list and champagne is extremely drinkable. As well as local beers there are well known bottled brands such as Corona.

Lunch is probably best taken at the Italian or Grill restaurant. The cocktails were a bit hit and miss until we realized they were adding too much spirit and asked for them half strength. The A’ La Carte restaurants do not have kids menu’s however if you go to the concierge desk you can arrange what ever you like for your child which they term special menu. 24-hour room service is available and free. Your room card has to be shown whenever you order food and drink so remember to keep it with you but take care of it as it can also be used as a charge card in the spa etc.

There were no problems with queues, drunks or impatient Europeans. Everyone we met was extremely civil and like minded.

We will not be taking any chances next year and will re book at The Serenity

If you have any questions I would be happy to answer them

Room Tip: Avoid rooms on the ground floor in the block beginning with a two as they can be noisy. The lower y...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Gloria Serenity Resort

Address: Acisu Mevkii Belek, Belek 7506, Turkey
Location: Turkey > Turkish Mediterranean Coast > Belek
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Belek
#6 Business Hotel in Belek
#6 Family Hotel in Belek
#8 On the Beach Hotel in Belek
#8 Romantic Hotel in Belek
#9 Spa Hotel in Belek
#9 Luxury Hotel in Belek
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Gloria Serenity Resort 5*
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Also Known As:
Gloria Serenity Hotel Belek
Gloria Serenity Belek
Gloria Serenity Resort Belek, Turkey - Antalya Province

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