We stayed at the Riu Kaya Belek from 16th July for 14 nights, we had a brilliant holiday, met some nice people and enjoyed Belek. Overall the hotel is great with a good sized pool, plenty of staff, lots of activities and is very family friendly. The bar and entertainment staff really make the Kaya Belek, especially Muzzafer, Okan, Vatti (brilliant service) and Jedi & Blackberry (oh and the little lady in the tent making bread). Rida was on hand most days to check everything was ok; he is a genuine guy who wants to help you have a great holiday.
For the price tag (£3400) the room we stayed in was a bit tired (broken balcony door, thread bare carpet, bathroom) but this did not effect our enjoyment of the hotel. The restaurant is very good and the selection of food is excellent. The kitchen staff are friendly and helpful and everything is clean and hygenic. The only draw back is the lack of a queing or serving system which allows our eastern comrades to barge in or use their personalised tongs (or worse fingers) to reach over and grab what they can (at times, it is easy to believe the hotel management favour travellers from Russia, Ukraine and Kazakstan). By the end of the holiday we were fed up with the stress at meal times and went into Kadriye for a couple of meals. I've mentioned this to Rida and I'm sure they will improve the serving system.
The Thompson Rep Charlotte (Charly) was helpful and knowledgeable but was only on site for an hour each morning (except Sunday) due to other committments. The only major criticism I have of Thompson (not the rep) is the sickening price of the excursions. We paid £157 for 2 adults a 15 and a 10 year old to go on the Lazy Day boat trip... In town we found the same trip for less than half the price (with all food and drinks included). Thompson will tell you that you are not insured, blah, blah, blah but the trip company in town has Allianz insurance with full liability cover. I've also checked with my insurance company in the UK and it turns out there is no reason for the Thompson mark-up.
The Palazzo is next door to the Kaya Belek - it is a fabulous hotel but it is to close to the Kaya. When you are at the pool bar in the evening you can hear the bass noise from next door over the top of the entertainment. If you have young kids you may want to keep their eyes away from the scantily clad podium dancers!
I would consider returning to the Riu Kaya as it is a friendly place and we had a wonderful holiday.
- Official Description (provided by the hotel):
- The peaceful property in the heart of Belek, the most popular holiday paradise of Antalya, Hotel Riu Kaya Belek, is also tailored for the families with children. Having been totally renovated in 2006, Hotel Riu Kaya Belek is elegant, comfortable and exquisite, and will be known of its highest standards of hospitality in future just as it is known today.Starting in the year 2010, in the frame of the franchise agreement made with Riu group, it gives service under the brand Hotel Riu Kaya Belek. ... more less
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- Also Known As:
- Belek Kaya Hotel
- Kaya Hotel Belek
- Hotel Riu Kaya Belek Turkey - Antalya Province