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“Very Good Hotel...” 4 of 5 stars
Review of Hotel Riu Kaya Palazzo

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Hotel Riu Kaya Palazzo
Uckum Tepesi, Belek, Turkey (Formerly Riu Kaya Palazzo Golf Resort)   |  
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Ranked #10 of 80 Hotels in Belek
Istanbul, Turkey
Top Contributor
52 reviews 52 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
“Very Good Hotel...”
4 of 5 stars Reviewed April 23, 2014

I have been there at first week of April 2014 because of business meeting. Hotel is really good. I did not gave 5 star for overall because of lack of green at hotel recreation area. Excellent food and drinks. High quality. Lots of variety. Excellent service. Very pleasant restaurant atmosphere. All of the employees are trying to make you happy, from manager to house keeper. If it possible I'll happily go there again for both vacation and business trip.

Room Tip: Prefer room at main building but upper floors.
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRM_Palazzo, Konuk İlişkileri Müdürü at Hotel Riu Kaya Palazzo, responded to this review, April 24, 2014
Dear Guest SALTIN ;

We want to thank you for writing such a nice review about our property. We appreciate the feedback and are glad you have chosen Kaya Palazzo Golf Resort for your vacation time.
We are glad you enjoyed staying with us and hope to see you again.

Best regards
Nihal Girişit CRM Support
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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620 reviews from our community

Traveler rating
    449
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    45
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    6
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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English first
Tel Aviv, Israel
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 20, 2014

Excellent 'all included' hotel/resort. Excellent food and drinks: High quality. Lots of variety. Excellent service. Very pleasant restaurant atmosphere. Throughout the entire hotel, everyone went out of their way to provide above and beyond service. Free, Sauna, indoor pool, hamam, beach, pool, restuarants, bars, caffes, inroom bar. Rooms are modern and luxurious.

Room Tip: We saw only our room which was a suite facing the sea. It was really great! They upgraded us for fre...
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRM_Palazzo, Konuk İlişkileri Müdürü at Hotel Riu Kaya Palazzo, responded to this review, April 22, 2014
Dear Guest Amir 2000;

We are happy to know that you had a wonderful time and found everything you were looking for

at Kaya Palazzo Golf Resort Belek. Thank you very much for letting us participate on your nice

experiences.

Best regards
CRM Department Nihal Girişit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 18, 2014

Amazing, currently staying at hotel and flicked through the reviews this evening to decide if we would bother to try the "a la carte" restaurants. The review on page three written by 01steph 19 could have been written by us except that it's not October half term , but Easter.

I cannot fault this hotel on lots of levels, but there are also lots it needs to learn from as summed up by this review.
We also were in a small side view Garden room even though we paid Thomson extra for a Sea view front facing, it was also too small and only suitable and made up for two. Not good for long 14 year old! However after a bad 4 days and 3 complaints we were moved, though paitience was wearing thin due to being intimidated by large crowd of conference people.
Such a shame as on lots of levels this hotel really hits the spot, but front of house and entertainment non existent crew really let it down.
However a good holiday had so far and waiting and bar staff, food and drink excellent.
It's almost there!

Room Tip: You need to book a suite if your a family of three.
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 17, 2014

Myself and my husband stayed here for a week from 25/3/14 to 1/4/14 and were do i start:
Room : was amazing we arrived to champagne cake and fruit basket fresh roses on bed and scattered in bath for our anniversary. Bed was so comfy wanted to take pillows home . Also mini bar restocked daily with wine beer sweets and and soft drinks.
Food and drink: could not fault it would recommend both asian and Lebanese al a carte restaurants was amazing.
Drinks are lovely piña coladas are yummy all branded drinks too . They always serve nuts with drinks to which are nice.
Entertainment: Cant say to much as we went winter still so pretty quite we did have great nights in the cigar bar we win champagne on quiz and wine on deal or no deal but lost at bingo was a real laugh though.
Staff: amazing go out there way to help you never go thirsty the bar staff work so hard.
Overall would go back in a heartbeat only down side we felt was the large amount of business men attending a 3 day conference mixing holiday guests with business wasn't to comfortable.
Spa was also great.
go to this hotel you wont regret it.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRM_Palazzo, Konuk İlişkileri Müdürü at Hotel Riu Kaya Palazzo, responded to this review, April 18, 2014
Dear Guest Lady Catherine;

It was a pleasure for us to read your eulogistic review. Thank you so much for sharing your nice holiday experiences and impressions with us. We are honored that you and your husband felt very comfortable at Kaya Palazzo Golf Resort and enjoyed our different facilities and offers. High quality standards and an excellent service are waiting for you to make your next stay even more better.

Best regards
Crm department
Kaya Palazzo Golf Resort
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Barrow Upon Soar, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 13, 2014

We gave just gotten back from our second visit to the hotel in six months and we have had a great time, totally relaxed. This is the first time we have ever gone to a hotel for a second time and the chances are we will be going back in October. The hotel is fantastic and the staff are amazing, we would recommend this hotel to anyone and we do. Cannot wait for October.

Room Tip: We have stayed in two of their options, their swim up duplex is amazing (this was our 1st stay we ha...
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRM_Palazzo, Konuk İlişkileri Müdürü at Hotel Riu Kaya Palazzo, responded to this review, April 22, 2014
Dear Guest Allison F;

It was a pleasure for us to read your eulogistic review. Thank you so much for sharing your nice holiday experiences and impressions with us. We are honored that you and your family felt very comfortable at Kaya Palazzo Golf Resort and enjoyed our different facilities and offers. High quality standards and an excellent service are waiting for you to make your next stay even more better.

Best regards
CRM Department Nihal Girişit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 4, 2014

We stayed in this hotel last September and as it was new, we expected some teething problems, but there were none. It was a perfect holiday with lovely rooms and wonderful staff.
We never go back to any Hotel as we like a change but we are returning in mid Aprill 2014 and we can't wait.
Pure luxury!!!!! Book it, you will not be disappointed..

Room Tip: All rooms are wonderful but if you want to be in the main hotel, choose sea view
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRM_Palazzo, Konuk İlişkileri Müdürü at Hotel Riu Kaya Palazzo, responded to this review, April 10, 2014
Dear Guest ;

We want to thank you for writing such a nice review about our property. We appreciate the

feedback and are glad you have chosen Kaya Palazzo Golf Resort for your vacation time.

We are also glad you enjoyed staying with us and hope to see you again.


Kaya Palazzo Golf Resort
CRM Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 15, 2014

I recently visited this hotel for business and surprisingly they told me that they blocked my room key because they have seen my name on luggage tags in 3 other rooms.
Yes, I had colleagues with me traveling on the same flight, and apparently their bags were put under my name too, but how can a hotel dare checking luggage tags, names on my luggage and block rooms. What kind of understanding of privacy is this?

Also I think that the open buffet was not very good. The pillows were not comfy at all.
I can indicate that the personnel at the lobby and bar area was very nice, but I think this was the only nice thing about this hotel.

Stayed March 2014, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRM_Palazzo, Halkla İlişkiler Müdürü at Hotel Riu Kaya Palazzo, responded to this review, March 31, 2014
Dear NCbn,

First of all, we are dissappointed to read your opions abour our hotel! We tried to reach to you by phone and e- mail for missunderstanding but we couldn't.

We already checked all our prosedures and gave a trainees about the issue you mentioned.


İt will be a pleasure for us to welcoming you again to see more quality and increased service
.

Kind regards,
Customer Relation Management Dept.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Kaya Palazzo

Address: Uckum Tepesi, Belek, Turkey (Formerly Riu Kaya Palazzo Golf Resort)
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Belek
#8 On the Beach Hotel in Belek
#9 Spa Hotel in Belek
Price Range (Based on Average Rates): $$$
Number of rooms: 639
Official Description (provided by the hotel):
The Hotel Riu Kaya Palazzo (All Inclusive 24h) located in Belek, Turkey, has a 5-star service and a multitude of reasons that make it so special.On the shores of the Turkish Riviera, the hotel offers wonderful views of the sea and his great garden of 900.000m2. It is ideal for a relaxing vacation and to forget the stress accumulated. It has two swimming pools, an indoor pool, sauna, jacuzzi, steam room and spa treatments and massages. ... more   less 
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Also Known As:
Hotel Riu Kaya Palazzo Belek, Turkey - Antalya Province

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