We stayed in Riu Kaya Palazzo for 14 nights in August through into start of September. The hotel is very new ( only open approx 2 months) as of course are all the staff, but you would not think so, the service from the minute we entered the hotel till the minute we departed was absolutely fantastic, bearing in mind that the staff are all new and learning their way about a massive new building and fine tuning and learning new procedures.
We have stayed in various 5 star hotels in Belek including, Cornelia Delux, susesi and I must say Kaya Palazzo is by far the best.
We had the most gorgeous suite on the 5th floor, very beautiful, clean and spacious, with fantastic air conditioning, mini bar is free (part of the all inclusive) and well stocked daily within refreshments and snacks too.
There are various A'la carte restaurants, of which we tried, Asian, Italian, And Steak, the food was excellent, but I must say that the main restaurant in the hotel had fantastic food also, the different meats were all perfectly cooked, so so very tender, certainly wouldn't think they were catering for the masses. We honestly did not have one meal that we did not like, the service is great.
The bar staff are particularly friendly and very welcoming, I must give a special mention to Cetin who works very hard in the pool bar, speaks to all the customers in various languages and still get the job done efficiently and to a very high standard.
The lobby bar on both floors is very nice and again the service is flawless, the cocktails and beverages are are all made with the very best top quality international brands and a few unusual ones thrown in. The credit for this and the the fantastic beverages supplied as part of the all inclusive and the faultless bar service is down to the Beverage manager Burak, he is a charming very professional, dedicated man who eats, sleeps and works Kaya Palazzo, and even after a 14 hour shift takes time out to speak to guests and makes you feel very welcome. He even had a special tea make for me with 27 different ingredients as I had mentioned in the passing that I had a sore throat, I must admit it wasn't the nicest drink I had, but within 2 hours my sore throat was gone!
We noticed lots of small changes / improvements in the way things were done over the two weeks we stayed at Kaya Palazzo, eg: they introduced a card system for pool towels, which I'm sure saved a lot of guests helping themselves to extras, implemented an nice tuck down service at bed time, folding down the crisp clean white cotton bedding and leaving your slippers out in your room ready for your return after the evening entertainment , and leaving a lovely card with "Good Night" on it, a small but very nice and personal gesture. Kaya Palazzo even offer a choice of 5 different types of pillows!!!
Kaya Palazzo offers the most fantastic spa facility and a well equipped gym complete with lovely indoor pool, ice fountain etc.
The Kaya Palazzo is a fantastic hotel that is improving in little ways every single day, and one that I will definitely be returning to for another week early June 2014, and one that my son and his girlfriend are ready to book up for 2014 also.
Well done Riu Kaya Palazzo you have achieved an outstanding quality and standard in such a very short time, and I'm sure you will go on to collect many awards for your high standards and excellence.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.