I spent 2 weeks at this hotel from 17/08/13 to 31/08/13. This was my 2nd visit having stayed at the hotel in August 2012. Last year I met some good people (staff). Erdinc Onol the guest relations manager was a star, he arranged for me a room upgrade this year. I was gutted to learn that he left the hotel theday before i arrived.
All the staff from the gardeners and cleaners upwards are very polite and only willing to help.
I loved this hotel last year and was fearful that this year would not be as good, but it was, it was excellent.
The animation team are the peopel that make up a big part of your holiday. Last year about 50% of them were excellent, others not so good. This year, it was good to see mpst of the excellent ones were still at the hotel. BUT not only that there was some excellent additions 95% of the team were excellent and out of this world. They do not get the recognition they deserve.
It was nice to see Aykut had gained a promotion to kids club and teenage club chief, even though this meant i did not see him as much as i did last year. Alex (mr boccia) is in my view one of the best if not the best of the animation team, I got to know this guy last year, he is amazing as is his wife Aliona (now pregnant) as a result of this this is their last year at this hotel. He will be a massive loss to the animation team. Pappis, another onme from last year, another top guy and entertainer, He has a friendly rivalary with Alex, especially on olympic day, which buy the was is excellent, as long as Sahin (the animation manager) judges it correctly and does not allow cheating. Sahin was animation chief last year and got promoted to manager. I complained about him last year, he came accross as arrogant and did not really speak to guests. I personally thought he had changed a littkle bit this year, he remembered me and certainly spoke to me and my family and was not as arrogant, although other guests thought he was. Whilst on the microphone at night he did make a few comment that i and others deemed to be racist (towards pappis) and homophobic. Make no bones about it had he made those copmments in the UK he would have been arrested and prosecuted if a complaint had been made. But I think that he did not do this with malice, i just think it is cultural differences and he really does not know or understand what he is saying is bad to the english.
Bahar who was therev last year, who i could not get along with seemed to have changed this year, i do not know maybe he was shy, but this year he came out of his shell.
Gino the new animation chief was excellent, a real nice genuine funny guy, he also appreciates his team. Others to mention that were very good are Yassin, Urgu, Yazza, Anastasia, julia, Dima, julia and little Esgi. They all work so hard and very long hours. The management need to give them more credit. Overall probably the best animation team i have ever c ome accross.
The room,s are very spacious, even bigger on golf side.
The poolside is calm and spacious, its not rammed with sunbeds, yet even if you dont get uop early to reserve a bed you can still find plenty of spare beds and room at 10 am 11 am etc.
The food is good and varied but follows a weekly cycle.
There could be more variation with snacks during the day and maybe start all the snacks at midday. Some are not available until 2pm.
Your normal drinks are on offer, the beer here is Efes. They could do with larger plastic cups, they do have some large ones but not many. too often i was getting beer put in a small plastic cup, the size you give to kids aged 5 at parties.
They also need to put white rum on the all inclusive package, its no more expensive than vodka and gin. this also opens up the opportunity to create more choice of cocktails and especisally mohitos and make them available on the all inclusive package.
Gala night is brilliant and this years was better than last years because of the fireworks. The hotel mamger thanked all his staff, but he did not thank the animation team, he thanked the manager Sahin, but not the staff. Its the staff that make the holiday. Alex and Aliona are going to be a massive loss to that team.
I trav elled with my wife and daughters aged 15 and 11. The hotel is a fantastic place, pretty basic compared tom others that would cost maybe 2 to 3 K more to go, but rest assured the basic is good. I will definately return. I have had a look around the Papiilion Belvil, Arcadia Golf and Atlantis which are more expensive, but certainly not better, their pools are rammed.
Melhanat and Marat bar staff on golf side are brill. Deniz who served me on gala night is brill
Fantastic place and people.
Golf rooms are bigger, the golf hotel is quieter. Its a 5 minute walk to the resort side (or 2 min...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.