Upon arrival the receptionist was on the phone (clamped between ear and shoulder) and beckoned and whispered that I needed to give my passport (what happened with the good old welcome and what is your name principle??) I thought it was quite funny actually and gave my passport. Without any further communication with me (but still on the phone) I had to wait at least 5 minutes. After the gentleman (however gentleman,.. I should say man) was ready with the emotional phone call he told me; Creditcard! I responded that my stay was prepayed if he could check that. He responded; nothing is payed, creditcard please. I was about to laugh out cause when this is happening to a person one thinks that he is on candid camera.....but it was all serious. To keep it short; my worst check in experience ever!! After my details were found and I was appointed a room the next challenge was there......where did the bellboy left my lugguage after he took it out of the cab. Once (after 15 minutes) my lugguage was back I decided to take it to the room myself. Room was dated, not very well hoovered and the paper materials (guestdirectory, commercial cards, please make room cards etc etc) were all worn and dirty. Interspeed in the rooms and at the poolbar is awfully slow and one is not able to work or build up a VPN connection. The only possitive and compliment is for the massive restaurant kitchen. Food was well presented and lot's of different fresh products. Staff however could not be more rude than in this restaurant. I guess it all comes with this concept and beiing at the end of the season. Anyway I will not bring my family to this place and will not visit again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 9, 2013
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On behalf of the Cornelia Hotels Golf Resort & Spa family we would like to wish you a pleasant day.
We very much appreciate you sharing your valued opinion about the Cornelia De Luxe Resort with us.
Our priority is to retain our approach to a high quality service. In line with the latter we would like to inform you that your opinion is valuable for us and that we do take notice of your thoughts. They are forwarded to the relevant departments in order to implement the necessary corrections and improvements.
With regard to your comment which we have received: As a result of our inquiry we understand that during your stay neither the Cornelia De Luxe Management nor the Reception or Guest Relations Desk was informed about the issued you mentioned.
Accordingly, we would like to inform you that if the relevant departments are made aware of the issues during your stay the required improvements and warnings will be made.
Furthermore, we requested your contact details since we informed you that our General Manager would like to contact you. As the Cornelia Hotels Golf & Spa Management it is a part of our service philosophy to encourage all our guests to visit us again and we do hope to be able to contact you with regard to the issues you informed us about in order to clarify them.
We would be delighted to host you again in our resorts.
Cornelia Hotels Golf & Spa Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.