Let me start with the good points: The room was very clean. Some staff were very nice, especially the girl in guest relations who had the technical staff fix my partners glasses. They had been snapped in half at the bridge of the nose. The fix was so good you couldn't see the break, I expected gaffer tape, I got a seamless repair. The animation staff were great and it was a pleasure to watch them interact with the guests.
Now the bad: Some staff just didn't seem to give a dam about you. They appeared to not only not care, but actually dislike you. This seemed strange as they earned a living from your patronage, maybe customer service isn't their bag. The reception desk was not very helpful and getting an extra 4 hours check out time (that we were gladly paying for) was like pulling Hens teeth. The food was abysmal, made even worse by virtue of it always being a lukewarm tepid experience. The only food worth eating followed the arrival of a travel convention which started the day before we were leaving. The had lamb chops, even now I can recall the delight at seeing good food, it was even hot, I nearly cried with delight. The next day at lunch they had Lamb kebabs, they were only lukewarm, but I took advantage of the baby microwave and heated those darlings up. Oh the joys. I washed it all down with a nice drop of Touborg, only it had now ceased to be nice because a week of only one beer just gets you a little tired. The pool was freezing, I do mean freezing, I wouldn't expect them to heat it but some solar capture wouldn't be too difficult me thinks.
I enjoyed the holiday with my family, but only because we bunkered down into the stoic British mentality and just had a great big laugh and moan at the same time. But I will not visit this place again.
To the Hotel person who will be responding to this with some thank you for your comment nonsense. Just buy lots of microwaves for the buffet area , oh and lots of pop up toasters. Then send your staff on customer service training. Good luck with your hotel resort.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
First of all we would like to thank you for your comments about our hotel. As a Guest Relations Manager I read all your comments and respond in a kindly way. Please try to read more response of me, after you will see that I try to use different senses regarding the subjects of the comment. I especially would like to thank you for your nice comment about my colleague. As we should have standard food temperture, we can not change it regarding the guest requests. Our Food Engineer checks all the food and their temperatures before we open the restaurant and report it. Please be informed, the standard c-out time is 12:00 noon and if we have possibility we try to do the best for our guests. Actually if you have any problem please let the Guest Relations Team know, when you are at the hotel and we will immediately try to solve it. We would like to thank you again for your suggestions, which we shared with our Hotel Management. If you change you mind and would like to give us another chance to welcome you again in Letoonia Resorts, do not hesitate to contact us from the following mail address: firstname.lastname@example.org
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.