My wife, two children, 12 and 16, and I have just returned from an eleven night stay at this lovely hotel from August 8th – 19th.
After a pleasant and uneventful Thomas Cook flight, we arrived at 1:00am local time and things didn’t get off to the best of starts. We were greeted by a single receptionist who didn’t speak a word of English. We waited for about 5 minutes before a really nice guy from guest relations appeared and explained to us that there was a problem with our room but not to worry, he a had a really nice surprise for us! We were taken to one of the accommodation blocks by golf buggy and were told we could have the exclusive King Suite for the night before moving to our room the following day. This was not ideal but as we wouldn’t have unpacked till the following morning anyway we didn’t worry too much. Worse was to come. When we got to the King Suite, they couldn’t find the key to the interconnecting internal door due to the caretaker being away due to a national holiday. So after a lot of head scratching and frantic phone calls we were invited to pop down to the 24 hour restaurant for a drink and food if we wished. We had a quick drink and then after about 15 minutes our man reappeared saying he was really sorry but they couldn’t access the suite so we would have to spend the night in two separate rooms in the cheap standard accommodation. Too tired to argue at this stage off we went. We spent the following morning around the pool and had some lunch then at about 3.00pm we swapped rooms with no issues.
The Room we had was a superb Deluxe room with all mod cons fitted out to a high standard: a marble bathroom with piped music; drench shower; Jacuzzi; all toiletries etc; huge and comfortable king-size bed; single bed and sofa style bed; flat screen telly which we managed to find an English music channel; fridge which was restocked daily with soft drinks, two beers, chocolate bar and crisps; a small balcony with a table and two chairs and a free safe. There was plenty of room for all four of us.
This was a world away from the standard rooms which are very dated and fitted out to a 2/3 star standard at best.
The hotel layout started with a small reception area with the service desk and some comfortable sofa seating areas, through to the grounds.
The grounds are lovely. Block paved walk ways, flat and level. Mature trees palms and bushes and nice lush grassed areas.
The accommodation blocks are arranged within the grounds with 12 in total. The deluxe refurbished ones are closer to the pools and restaurant areas but further away from the water park.
The pools were in general clean and ... We preferred to use the “quiet pool” and the water park, so can’t say too much about the main pool as we didn’t use it. It always looked very busy and was pretty noisy with lots going on. It also seemed to be hotter in that area as there was no breeze and it was quite enclosed. The Quiet Pool was a lot smaller and more sedate, never struggled to get a sun bed. We ambled down at about 9.00 and always got a bed in our preferred position. Kids were allowed in this pool and it did get quite lively at times with lots of inflatables and kids having fun. I think if you went there expecting near silence you would be disappointed and I believe in the past the hotel were quite strict with this rule. The small bar there and the barman were great always remembering your favourite tipple. The water park is great in a lovely setting amongst the pine trees. There were great slides set into the hillside, dedicated kids areas, and a fun lazy river. Superb bar and snack area with a good selection of food. It is a 2-3 minute walk from the hotel centre. The rides open at 10.00. Again we never struggled for a bed and went down at about 9.30.
The entertainment was a big letdown. We had expected to see a number of the “West End” style shows but only got to see The Lion King, which was very good, in our 11 day stay. The rest of the time it was kid’s shows, Mr & Mrs and dance shows. Whilst the dancing was very good, six nights of essentially the same thing with different costumes, did become extremely boring. The kids nearly crying into their iPods! The last show on Monday evening was called déjà vú; I loved the irony of this.
The food was sketchy. In the main Restaurant, the food was often cold or lukewarm. However the choice was huge and varied. The selection included beef, chicken, lamb, rabbit, turkey, liver, kebabs, fish, pasta, pizza, noodles, casseroles, fresh vegetables , salads, breads etc. (though not all on the same night) Sweets consisted of small cake style fair, ice cream, fresh fruit and many cheeses. You will not go hungry and all the food is well cooked and tasty. We went down for dinner at about 8.00pm (opens at 7.00pm) and never struggled to get a table, never waiting more than a few minutes for one to be cleared and made up. I was told that it can be a race at 7.00pm but never saw that myself, it was all very chilled out by the time we got there. At the beach restaurant for lunch they do superb burgers, jacket potatoes, fried chicken, pasta, and hot dogs and a lovely salad selection. Plus the best ever waffles! Similar set up at the water park just less choice. Evening meal at the beach was a reduced choice from the main restaurant menu, just in a lovely setting.
The staff were generally OK, very poor grasp of English. They knew what we were asking for but beyond that it was a no go. Some were happy and smiley; some were miserable but certainly not rude or arrogant; always helpful and courteous.
In conclusion we had a good holiday, very relaxing in a beautiful location. If you have booked this hotel you will not be disappointed, it certainly could be better, it very much depends on what you are used to.
The Pros: water park, no scramble for sun beds, excellent deluxe rooms (don’t even consider the standard option), charging option in the safe, excellent snack foods, lovely mature grounds, good pools, very relaxed atmosphere, superb Wi-Fi all around and you can help yourself to ice creams including the Turkish answer to magnums, cornetto’s, twisters and calippo’s. Lastly, we had free late checkout due to room issue at the start of the holiday.
The Cons: Food was often cold/lukewarm, no Al A Carte restaurants (we knew this before we went but missed this option more than we thought we would), no hotel lobby (it was still very hot in the evening and cool seating areas were very limited so an air conditioned lobby would have been nice), the entertainment was boring (Lion King excluded) and there were too few English families.
You may have also read that there have been people that have had problems with rude and arrogant Russians and Germans, pushing in and barging people out of the way. I’m pleased to say that I never witnessed that at all, in fact, the worst behaviour I witnessed was some English teenage lads shouting and swearing in the quiet pool and moaning about our Eastern European neighbours.
I hope this helps and enjoy your holiday if you decide to go here!
Deluxe rooms are a must, standard rooms 3* at best...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.