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“Price was increased after our confirmed booking” 1 of 5 stars
Review of Aldeia de Sao Gregorio

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Aldeia de Sao Gregorio
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Santiago Rio de Moinhos, Borba 7150-390, Portugal   |  
Hotel amenities
Ranked #2 of 2 Borba B&B and Inns
Lisbon, Portugal
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
“Price was increased after our confirmed booking”
1 of 5 stars Reviewed June 12, 2012

When an airplane is overbooked, you get a free upgrade or compensation. When a hotel has no more rooms in your booked category, you get a free upgrade. When a car hire company has no more cars in your booked category, they will give you one in a category above.

Not so at Aldeia de São Gregorio. We had booked here a 5-people house for 4 nights, from 26 to 30 July 2012, transferred a bank deposit for half of the money, and received a firm confirmation for the booking. We had indicated that we have two babies and a child, which was acknowledged.

Some time later, we received another email saying that Aldeia de São Gregorio had "overbooked" the house for the time we had a reservation for. It suggested to rent instead two smaller houses belonging to the same establishment, and pay an additional EUR 80.

We responded saying that we would accept this, but not pay any extra charge as we had a confirmed booking, and the booking error was solemnly that of Aldeia de São Gregorio (who admit this error). Aldeia de São Gregorio insisted that we pay the extra charge or chose to get our deposit refunded, and the booking cancelled. We chose the second option and cancelled.

Where business people don't stick to their confirmed offers, one better not trust them.

So our advice for travellers who consider booking at Aldeia de São Gregorio is: even if you have a written confirmation, your booking may be altered and you may be asked to pay more. If you don't want to take this risk, go somewhere else.

  • Stayed June 2012, traveled with family
    • 1 of 5 stars Service
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Additional Information about Aldeia de Sao Gregorio

Address: Santiago Rio de Moinhos, Borba 7150-390, Portugal
Location: Portugal > Alentejo > Evora District > Borba
Children Activities ( Kid / Family Friendly ) Kitchenette
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in Borba
Number of rooms: 27

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