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“Beautiful staff, old hotel, ok food, but cheep prices.” 3 of 5 stars
Review of Bali Shangrila Beach Club

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Bali Shangrila Beach Club
3.0 of 5 Hotel   |   Candi Dasa, Karangasem, Bali, Indonesia   |  
Hotel amenities
Ranked #8 of 14 Hotels in Candi Dasa
CENTRALCOAST, AUSTRALIA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Beautiful staff, old hotel, ok food, but cheep prices.”
3 of 5 stars Reviewed March 2, 2014 via mobile

Don't get the rooms on the eastern side. Too many chickens & roosters.
Old but relaxing. Limited Thai food selection, especially breakfast, but food very fresh and cheap.
See the men on the Ocean side for a snorkeling and white beach tour. 400,000 got us 5 hrs & 300,000 got us lunch & drinks. + a $3 pedicure....
Some good restaurants close by and cheap massage.
Bought 7 sunglasses for 575,000. Can buy a weeks timeshare if u want too...

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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154 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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  • Danish first
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  • English first
  • German first
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English first
Cobdogla
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 23, 2014

Fantastic staff and location,
nice and quiet. A place to unwind and relax with some of the best snorkeling in Bali. Rooms are comfortable and the food is great they have some good entertainment on most nights and the babi guling is worth booking in for. AAAA++++++++

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 21, 2014

Initially we don't know how the resort will be since it was booked by our uncle. The resort is too far from air port taxi will cost u around 375000 IDR and it will take around 2:30 hrs to reach. But the location of the resort is very peaceful near the sea. If u want to spent a quality time with ur partner than its a good place. Rooms are not that spacious but the staffs r really well behaved n they will treat u nicely. V got a very good taxi driver his name is surya an honest n a person who knows the places very well n will also bargain for u in local language if u r planning a visit u can reach him on his cell +6281805308373 mail is siskom_indo@yhoo.com he is really ver cheap. Since u will be staying too far from city therefore u need a taxi driver who is very cheap for u n very accommodating relating to the timings. If u r staying in candidasa than u will get opportunity to see the authentic Bali the village n hill area. It's natural beauty is awesome. Kuta nausa Dua ubud volcano will be 1:30 to 2:00 hrs drive from this resort and u have to pay between 450000 to 500000 IDR. I will suggest if u have to maintain budget than only plan for this resort because room n food is cheap but travelling is expensive. For stay more than 3 days. U will also get good restaurants near buy so it won't be much problem. Most of the travellers visit the resort for long stay n they all r very friendly n will talk to u a lot. For honeymoon I would rate 3 star n very peaceful location for spending quality time. I rate it good.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed January 19, 2014

We had a 7 night booking at this resort and by the afternoon of the second day realised that we could not stand to stays at this place for the full week and made alternative arrangements and checked out of the resort after only 2 nights.

The staff are friendly and the rooms are very average. The air conditioning in the room was OK but a bit noisy, the ceiling fan was so noisy it could not be used, the Wi-Fi did not work in the room, the DVD player was not connected to the TV, the bathroom and pool towels are like rags. Both mornings we were there the staff woke us up by sweeping and making noise outside our room at 6.45am.

The big problem for us was NO privacy, due to the design of the building and the rooms. All windows overlook adjoining units and pool area and people walking around are very close to the windows and outdoor sitting area. For the 2 days we stayed the other guests as the resort and the staff were a friendly lot and everyone that walked passed stopped for a chat, we could not get rid of them, which drove us insane. It was a bit like staying in a caravan park with all our “new buddies” continually in our face.

The sun lounges are in a row looking out to the ocean at the end of the row is a gazebo and the local vendors selling boat trips, sunglasses etc seem to have uncontrolled access to this area. They sit in the gazebo, gaze at the guests all the time and make very loud conversation in Indonesian, as well are constantly attempting to sell their wares. They also hang around the gate that is the access to the beach and again are a constant annoyance. Despite asking the vendors to go away and stop staring and us subsequently speaking to reception and requesting something be done this problem did not stop. We note that the resort has responded to reviews advising that they are attempting to monitor this problem, in fact they are making NO effort at all the curb this problem. We realise these people do need to make a living but constant annoyance to paying guests in a resort is unacceptable. Even the resort staff have little training with regard to approaching guests, while relaxing and dozing on the sun lounges we were approached by a man with a clip board who asked our “Name & Room Number”. We were quite taken back and subsequently realised he was a staff member listing names and room numbers to make sure all guests were aware of the Dinner arrangement for that night. A simple note in the room would be far more appropriate.

Although the staff try to be friendly, the resort is very badly managed.

This resort has one of the best locations in Candidasa, with access to a nice sandy beach and lovely clean ocean for swimming. A reduction in the number of boats moored in the swimming area waiting for boat rides would be nice. The location is very quiet and a very easy walking distance to the local restaurants, most of which are excellent, and to the shops, however if you are going to Bali to shop Candidasa is not for you as the shopping is very limited.

We love Candidasa and will go back again but definitely NOT to this resort.

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
komangastawa, General Manager at Bali Shangrila Beach Club, responded to this review, January 20, 2014
Dear Valued Guest,

First of all we would like to thank you that you had stayed at our resort
we noted all of the dissatisfaction were posted on this site which is mainly you unhappy about privacy. please bear in mind we are a resort, not villa operation which offers you with very exclusive privacy services, which are a free standing villa surrounded with high wall, private plunk pool, full butler service and so on. and in term of price will be much higher than what you paid for our resort, don't you?
as a small resort we are emphasizing on warmest greeting where you are treated like a part of our family member that you will not get at bigger hotel. everyone keeps smile on you, welcome you, offer you with the services in the form of hospitality and courtesy
Regarding fisherman, we always build up a coordination with them, yes we can't avoid them as their are local people who needs to survive, feeding their family . we want to live in harmony with people surrounding, where they willing to keep the beach clean every time. in therm of manner we always keep reminding them to approach the guest in politely, never urge the guest to buy their services. and in fact we have been accommodating thousands of guests from the beginning of the resort and we can count just a very few guest complained about fisherman.

We do apologies for inconvenience caused
Yours most sincerely,
Komang
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wallaroo
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 14, 2014

As a member of this resort we have just spent two weeks there. What a disappointment. We we moved twice due to the unsanitary conditions of the rooms. The first room made us all sick due to the musty smell coming from the air con had to call in the doctor. Then of course no hot water. Next room flooded from the sewage absolutely delightful. The third room smelly toilet and still no hot water. I mean I can camp out bush in aus and have a hot shower in the evening thanks to solar heating shower bags. How hard is it to have decent toilets and hot water. Then to add insult in injury when I got home I find that they have taken out payment twice. Have to wait 4 days to make sure the pending transactions only go through once. Really don't go there the owner spends our maintenance money on the Palms and lets Shangrila decay. Only decent thing there are the staff. Never going there again will have to go to the Palms against all our wishes just not the same atmosphere. Spoke to manager about the rooms and our unhappiness and all he could say was that they put on new handles and exterior paint and new outdoor furniture. Big deal sanitation is more important.

  • Stayed January 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
komangastawa, General Manager at Bali Shangrila Beach Club, responded to this review, January 17, 2014
Dear Mrs. Janey,

This is to acknowledge and notice your review posted on this site
Firstly we do thank you for your positive contribution to be a member and always willing come bank and stay every year at Bali Shangrila. we are so impressed for your reviews which is like vitamin for us to wake up and try our best to keep up this resort.
We do deepest sorry, something happen during your stay this year, our hot water pipe which should supply the hot water into your room was totally damage. we need to fix this problem for 3 days and therefore unfortunately you need to be accommodated at the other rooms.
Regarding flood in the bathroom, it is a bit confusing for me when i asked my house keeping supervisor and engineering, they really assured me that there was not a flood and toilet clog up as informed, event i tried to flush the water at toilet and got the water down properly
Again on top of that we do apologies for dissatisfaction, let we try our best to keep up this resort

Many thanks and yours most sincerely,
Komang
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 16, 2013

If you are looking for a quiet holiday venue with everything on offer....this is the place! Great spot right on the beach...Restaurant is great and overlooks the pool & ocean. Easy walk to a range of other restaurants. Being 300m off the main road, you have no traffic noise....just ocean waves rolling in & occasional Geckos....Air-con...satellite TV...daily serviced room...get a wonderful massage overlooking the beach. Hourly free shuttle into central Candidasa.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 12, 2013 via mobile

Let me set the scene..... I have just spent the last hour staring at a bowl of pink and white hibiscus spending the best $9aud I've ever spent! It is thanks to the lovely lady masseur here at Bali Shangrila who has sent me to heaven with her Oceanside massage! This is one of the many reasons you should come to Bali Shangrila.

If you are after an escape from the conglomerate hotels and want something personal and intimate then this boutique resort is for you.

We were given Room 1 by request which is closest to the ocean. Love this room. As you enter villa there is a small kitchenette to the left with sink microwave and tea maker with a view over sink to the ocean. We never used this as the dining options in Candidasa are amazing! Next to this is a sitting area with lounge , stereo, tv and fridge. Again we didn't use this area much but it was nice to have. The separate bedroom is decent size ( plenty of room for our two big suitcases) and has door that opens out to massage hut and ocean views. We spent a lot of time on our balcony with a bintang overlooking the ocean. 3 steps from there are the amazing massage ladies, 10 steps to the pool and 5 steps to the sun chairs with amazing panoramic views of Lombok , Lembongan and the tiny islands off the coast of Candidasa.

You could spend all day here but it's only a short walk into town to amazing restaurants. There is also hotel pickup for a lot of these restaurants for free if it's raining or you have had a big day lounging!

All the staff have that amazing Bali smile and help in any way they can. Happy hour is 4-6 and they have great cocktails too! Try the "Sexy Bum" which has chocolate ice cream,Coconut liqueur , coffee liqueur, rum and Bacardi ! Best cocktail ever!

In response to some of the other recent reviews ( which almost put me off coming back here after 8 years) not everything is perfect here. The hot water has a mind of its own ( but who needs hot water at a perfect 31 degrees outside???) and the furniture isn't brand new but has a comfortable charm of its own. We are in Bali and the most important thing is to relax and chill out and leave our work lives behind us!

For a quiet place to lie back and recharge the batteries where there is no fighting over sunloungers and no loud partiers to distract your serenity, come to Bali Shangrila. I will definitely be back!

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bali Shangrila Beach Club

Address: Candi Dasa, Karangasem, Bali, Indonesia
Location: Indonesia > Bali > Karangasem > Candi Dasa
Amenities:
Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #8 of 14 Hotels in Candi Dasa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bali Shangrila Beach Club 3*
Number of rooms: 23
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Also Known As:
Bali Shangrila Beach Club Hotel Candidasa
Bali Shangrila Beach Hotel
Bali Shangrila Beach Club Candi Dasa

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