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“Bali Shangrila Resort” 3 of 5 stars
Review of Bali Shangrila Beach Club

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Bali Shangrila Beach Club
3.0 of 5 Hotel   |   Candi Dasa, Karangasem, Bali, Indonesia   |  
Hotel amenities
Ranked #7 of 14 Hotels in Candi Dasa
Melbourne, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Bali Shangrila Resort”
3 of 5 stars Reviewed December 11, 2013

We arrived from Kuta, and stayed 7 nights ( which is long enough) The accommodation is of an average standard. Staff friendly, helpful, Restaurant was relaxing and entertainment provided on some nights. Pool was on the small side but fine to cool down. Massage hut was excellent! Restaurants and town of Candi dasa easy couple of minutes walk from resort, good choice of eateries. Shuttle bus to Bali Palms is available and at no cost.

Room Tip: in the Shangrila the Rooms are basic, the staff are friendly, with the two resorts Palms and Shangri...
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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154 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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New delhi
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 6, 2013

This resort came as a big disappointment. The first room we checked in was having an airconditioner that was not working, tea maker that was leaking, bathroom door that would not close from outside, wash basin in which water did not go down swiftly. Room was smelly, normally indicative of not effective maintenance.

We had checked late evening. The staff on duty was unconcerned about the room problems & the concerned person just went off duty, without providing a solution.

Next day we were shifted to a "second floor" ( Ground + 1) room. It was also having bathroom that was smelly. Wi fi did not work in second floor room.

I found other guests also having similar views on general upkeep.

Both the rooms did not have a good view, leave asid a sea view. First room in fact did not havr a window at all!

On positive side - fairly good, quiet location, has well informed staff, clean pool, fairly ok restaurant.

Overall, would not recommend it to others.

Stayed October 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
komangastawa, General Manager at Bali Shangrila Beach Club, responded to this review, November 8, 2013
Dear Valued Guest,
many thanks for staying with us and we do apologies for your dissatisfaction during your stay at our resort. let we strive our best to improve all concerned

Many thank and sincerely yours,
komang
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 4, 2013

HavE been to better...for the price...not a bargain! The rooms are average..bed comfortable...linens clean..however...living room furniture as alot to be desired. Shower...bring a nose clip...smells of rotton eggs.."sulpher" and no hot water..luke warm. Food at restaurant is good a little pricey...I thought... When trying to lounge on lawn area..be prepared to be bothered!!!! Locals trying to sell either fishing..snorkeling...massage ..taxi..etc. Very irritating when you want to be quiet and enjoy yourself.I will not be coming back here.

  • Stayed October 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
komangastawa, General Manager at Bali Shangrila Beach Club, responded to this review, November 8, 2013
Dear Valued Guests,

First of all, many thanks for having stay at our resort and this is also to acknowledge your reviews posted on this site. we do sorry for your dissatisfaction during stay at our resort, yes we admitted we got trouble with hot water system in few days but have been fixed properly.
Regarding fishermen, actually we keep monitoring and advising them don't do aggressively in selling activities, even we have gave uniform free of charge to follow through our role but seemly they always want to do the same, we realized that they are people surrounding us and dedicated their life to feeding their family from selling the services to the guests who stay at the resorts in their village. we will keep engage with them for a better solution

Many thanks
Komang
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 4, 2013

Booked with time share credits via RCI.
Checked in two nights ago, unit 4. Mixed review.
Below are initial impressions.....will update as needed. Will be here 5 more.


Pros: Good location
Staff very professional
Rathbones food (on site eatery) very good.....and Very convenient.
But a spec of water.....pool is nice.
Bed comfy.
Resort arranged excellent transfer from resort in Densaper to BSBC.

Cons: No hot water....barely luke warm
Water smells badly of sulpher.
Water pressure??? The pool clean off shower has more pressure.
Aircon cools bedroom suffciently....but rest of unit it does not.
Though bed comfy, couch....not so comfy.
Food....PRICEY. Though good quality, we can get similar better quality in US.....SF Bay area for less cost. So far haven't found much less in town. I don't comprehend the high food cost. I can buy a $4 beer at home. High food costs eat up budget = less money for tips, excursions and souveniers!
3 star should = hair dryer in bathroom....iron and board. These are non existent.
Every evening, peace interrupted with sellers near beach line trying to sell boat excursions........Every evening.
Drinkable water options limited. Be prepared to haul liters and liters from market.

Thats it for now. So far with experience and many other local options, do not plan to rebook here. Even considered booking at adjacent resort....but will stick it out for now.

Stayed November 2013, traveled with family
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komangastawa, General Manager at Bali Shangrila Beach Club, responded to this review, November 8, 2013
Dear Valued Guest,

this is to acknowledge your reviews posted on this site. we noted all of your dissatisfaction and strive our best for improvement. we noticed last few days we got trouble with our hot water system but everything is fixed properly

Sincerely yours,
komang
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Darwin, Australia
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 15, 2013

Only had one night here, but thoroughly enjoyed it. The room was good, although a little dated it was very clean and spacious and had a nice relaxed feel. The staff were very friendly and went out of their way to help you out. The snorkelling right in front of the beach club was quiet good and safe for kids and beginners inside the reef. Took a local fishing boat to white sandy beach a short trip north, this was the highlight of the trip by far, a great spot un commercialised which is what made it so good.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heywood, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 11, 2013

This was our first stay at the Bali Shangrila Beach Club, It was given to us a wedding present.
And we enjoyed every minute of it, very quiet and restful,
We had a hotel style room directly across from the bar and the pool, so not far to get cooled down inside or out, the food was great and the chefs looked after me very well ( I have egg and peanut allergies ) as did the rest of the staff.
We got to know most of them well.
Snorkeling and swimming at the beach out the back of the resort was excellent at mid to low tide with good access to the reefs and plenty of fish to be seen, A trip with a local fisherman (Wayan) to Blue lagoon to go swimming and snorkeling followed by lunch at White sands beach was well worth the effort he looked after us very well, we also hired a local driver (Bar) who knows where to take you for shopping or sight seeing or transfers to the airport etc. If you want a nice quiet holiday this is the spot to come to, plenty of eateries along the strip if you want something different.
We are planning to visit again

Room Tip: Ground floor rooms near the pool are great.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
komangastawa, General Manager at Bali Shangrila Beach Club, responded to this review, October 13, 2013
Dear Valued Guest,

many thanks for leaving the proportional reviews on this site, we much appreciate it. yes we are fortune as our resort situated just on the clear white sanded beach which is apparently a rare landscape you got in Candi dasa area. not just that, you got so richness coral reef and fishes dwell in a warm sea water just in front of our resort. you discover a hidden paradise by just snorkeling or swimming there

we look forward to welcoming you on upcoming trips

sincerely yours,
komang
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Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 30, 2013

This was our third visit to this property. We are timeshareowners here, but we prefer to book our accommodation at Shangrila through a discount booking agency, and leave our annual allocation for exchange somewhere else more expensive, usually in Europe or the US.

This is no five star rated property, but the service and friendliness of the Balinese staff are unsurpassed. Food is well prepared and of good quality. There are many other restaurant options within 5-10 minutes walk offering very good food at unbelievably inexpensive prices.

Rooms are comfortable and well cooled. There is continuous maintenance in evidence.

The pool is clean, close and inviting. The beach is immediately in front of the property. There are few sellers on the beach to cause any interruption to a peaceful holiday. The beachfront is very clean, and is a snorkeller's paradise. Very accessible reefs at low tide. Local fishing boats are moored in front of the property.

This is not Kuta or Legian or Seminyak. Candidasa is a fishing village, But a short walk around Candidasa shows that many expats have found their little bit of quiet paradise, and have built some wonderful holiday homes.

Access to the area has been improved greatly by the building of a new highway up the east coast.

We usually stay up to a week, and have had no problems filling our time. The lack of tourist shopping is an added bonus.

Room Tip: Stairs can be steep for many, so request a downstairs unit.
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
komangastawa, General Manager at Bali Shangrila Beach Club, responded to this review, October 13, 2013
Dear Valued Guest,

First of all, allow us to express our sincere gratitude and excitement to know that you are one of our valued members who always love to come back and stay at our property, who always keen to get services from our friendly staff. yes.. you are treated as a family member which is full of warm and fun....
Wishing you always come back and stay at our beautiful resort

Sincerely yours,
Komang
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bali Shangrila Beach Club

Address: Candi Dasa, Karangasem, Bali, Indonesia
Location: Indonesia > Bali > Karangasem > Candi Dasa
Amenities:
Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #7 of 14 Hotels in Candi Dasa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bali Shangrila Beach Club 3*
Number of rooms: 23
Reservation Options:
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Also Known As:
Bali Shangrila Beach Club Hotel Candidasa
Bali Shangrila Beach Hotel
Bali Shangrila Beach Club Candi Dasa

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