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“Fantabulous Service” 4 of 5 stars
Review of Park Hyatt Goa Resort and Spa

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Park Hyatt Goa Resort and Spa
5.0 of 5 Resort   |   Arossim Beach | South Goa, Cansaulim 403712, India   |  
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Ranked #2 of 3 Hotels in Cansaulim
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Fantabulous Service”
4 of 5 stars Reviewed May 4, 2013 via mobile

This feedback is to the GM - Mr Abraham- Am still at the hotel writing this review.. Checking out tomorrow ( though was requesting a night's extension... Didnt get it!!).. Will send a detailed mail.. A long one.. With names of staff... Guess they deserve every bit of it..outstanding vaxation for me

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas A, General Manager at Park Hyatt Goa Resort and Spa, responded to this review, May 7, 2013
Dear Sandygupta786,

Greetings from Park Hyatt Goa Resort and Spa!

Thank you for choosing to stay with us! At the onset, I am sorry we could not offer you another night’s extension, as the resort was booked to capacity on the requested dates. I am pleased to read you great feedback about my associates and will await your email with further details. You can write to me directly at parkhyattgoa@hyatt.com. We are delighted to know we were able to provide you the Park Hyatt service standards we pride ourselves on. Feedback from guest such as you is a huge motivation and has bagged us the runner-up in the Best Luxury Resort (India) category at the recently concluded Travel and Leisure India’s Best Awards 2012. We do hope you visit again and give us another opportunity to delight you.

Do visit us on Facebook and stay up to date on event calendars, exclusive offers, destination tips and more.

Kind regards,
Thomas Abraham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,607 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (405)
Date | Rating
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Mumbai, Maharashtra, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 3, 2013

The concierge impressed me even before the trip started. We were booked on a "Romance Package" and had also request for a crib for an infant during our online reservation. 15 days before the trip they called up to confirm if there had been a mistake as the package included spa treatment which would require the infant to be left alone. However we confirmed that we have booked 2 rooms and since we were 2 families travelling together it would be alright. The attention to such small details was impressive indeed.

Our flight was re-scheduled due to runway closure at Goa and when reached Goa we learnt that the airline had left 2 of our checked-in baggage in Mumbai which were supposed to be coming on the next flight. The concierge at the airport volunteered to pick-up the baggage and they got delivered just 2 hours after our arrival the hotel.

As we had an infant with us the gave a room which was closest to the village square where all the restaurants are located. The spa was simply outstanding. The check-out was equally smooth. Had an extremely presant stay overall.

Room Tip: Rooms are spread in 3 phases.. choose rooms in phase 1 as they are closest to the common amenities i...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas A, General Manager at Park Hyatt Goa Resort and Spa, responded to this review, May 7, 2013
Dear NikunjHarlalka,

Greetings from Park Hyatt Goa Resort and Spa!

Thank you for sharing your valuable feedback with your fellow travelers. We are delighted to know you had a perfect stay at our resort and we were able to deliver to you the Park Hyatt experience we pride ourselves on. It is our constant endeavour to provide our guests with authentic hospitality and your positive comments are reflective of that. Thank you for your kind comments about our resort particularly about our award-winning Sereno Spa. We are happy to share with you that Sereno Spa was awarded the ‘Best Resort Spa’ at the recently concluded asiaSpa India Awards 2012 . We do hope you visit again and give us another opportunity to delight you.

Do visit us on Facebook and stay up to date on event calendars, exclusive offers, destination tips and more.

Kind regards,
Thomas Abraham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cascais
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 2, 2013

Is a beautiful property with amazing grounds. The gardens, plants, birds etc are soberb!
The rooms very goods also the breakfast.The pool is gorgeous and very clean.
The beach is so bautiful!
Not so good the staff, very profissional but not friendly and the SPA very expensive.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas A, General Manager at Park Hyatt Goa Resort and Spa, responded to this review, May 7, 2013
Dear CruzCascais,

Greetings from Park Hyatt Goa Resort and Spa!

Thank you for choosing to stay with us! We are pleased to read your kind comments about our resort. Thank you for your great comments about the pristine Arossim beach. I am disappointed to read your feedback with regards to my associates. I assure you that all my associates endeavour to provide our guests with authentic and warm hospitality and I personally ensure that they undergo corrective training on a continuous basis. With regards to the pricing at the spa, it is in fact on par with that of any other five star properties in Goa. We do hope you visit again soon.

Do visit us on Facebook and stay up to date on event calendars, exclusive offers, destination tips and more.

Kind regards,
Thomas Abraham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 29, 2013

Excellent property with grand rooms and beautiful landscape. Room balcony offers garden view with neat lawns and a canal crisscrossing the garden. A short walk through the garden and you reach the beach. Service is excellent and food is great. It's expensive but worth the money.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas A, General Manager at Park Hyatt Goa Resort and Spa, responded to this review, April 30, 2013
Dear TheCouple_TWaC,

Greetings from Park Hyatt Goa Resort and Spa!

Thank you for sharing your valuable feedback with your fellow travellers. We are delighted to know you we were able to deliver to you the Park Hyatt service standards we pride ourselves on. Thank you for your wonderful comments about various aspects of our resort. We look forward to welcome you back soon.

Do visit us on Facebook and stay up to date on event calendars, exclusive offers, destination tips and more.

Kind regards,
Thomas Abraham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 29, 2013

This is by far the best hotel in India. very expensive and the bill shocked me a little, but totally worth it. The food, Staff Stay everything was outstanding. Try stay in the pool side rooms. I went their for my birthday with my GF and it was a great overall experience do not have a single complaint

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas A, General Manager at Park Hyatt Goa Resort and Spa, responded to this review, April 30, 2013
Dear Mirrahu,

Greetings from Park Hyatt Goa Resort and Spa!

Thank you for choosing to stay with us on this special occasion. We are delighted to know you consider our hotel the best hotel in India and we were able to deliver to you the Park Hyatt experience we pride ourselves on. We do hope you visit again soon and give us another opportunity to delight you.

Do visit us on Facebook and stay up to date on event calendars, exclusive offers, destination tips and more.

Kind regards,
Thomas Abraham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed April 27, 2013

Before I get onto the hotel, I thought the cost and hassle of the tourist visa to India is worth mentioning. £80 per British passport regardless of age.
There is 1 online form per passport that takes about 30minutes per person to fill in, then print out and bring to the visa office. The arrival and departure forms also need a lot of filling in! 

The good things: 
The photos online do not do justice to this place. It is a beautiful resort, both inside the hotel rooms and everywhere we ventured in the generous grounds.

Beautiful plants, trees, birds and butterflies everywhere you look, and the pools were great. 

Previous comments on here about problems with sunbed availability were not evident during our stay. 

The breakfast buffet was hard to fault, and the choices for lunch and dinner were not bad either. The food at the premium restaurant by the beach was essentially the same as the food in the village square outlets, spruced up a bit, albeit with a most beautiful view. We didn't think it was worth the price tag @ $150 for 2.

Now for the not so good things:

The Hotel would not confirm baby cots reservations prior to arrival so we had to bring our own, using up a lot of our luggage space.

The Hotel did not answer email and telephone requests for child car seats for airport transfers.

When we arrived at the airport at 5am, the hotel transfer that had been confirmed in writing and on the phone was nowhere to be seen, even though they knew we were travelling overnight with 2 babies. We had to catch a local taxi. The hotel did refund this taxi ride and were very apologetic, but not a good first impression.

The service at the hotel food outlets and by the pool was overbearing to the point where we did not look forward to eating our meals!

On day 4 of our holiday we decided we would count the number of times staff approached our table at breakfast. A bit for fun, and a but to see were we imagining the service being totally over the top.

Within 5 minutes of sitting down we had been approached 17 times.

I am not joking. That is almost 1 person every 20 seconds.

And few of them were doing anything actually related to waiting tables. We were bombarded constantly with questions, some relevant to our breakfast, most not, but all repeated too many times by too many different staff. 1 waiter per table is plenty.

Even more annoying was the staff thinking that it is acceptable to offer our eldest child (not yet 2) if she wanted chocolate, juice and other food treats and "goodies", almost continually throughout the day. This caused numerous tears when we had to say no to items. Since when should waiting staff decide what our children should eat and drink?! 

The staff would also stand by our table or our sun loungers and just stare. We appreciate that western kids will get attention out and about in India and Asia, but we expected better of a 5 star resort. Staff also asked to photograph our children, definitely not 5 star service.

We had mixed experiences at the spa: 1 good and 1 very poor.

I see from other review responses that the $70 per week for wifi "is in line with other 5* resorts in Goa". It is still a ripoff!

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas A, General Manager at Park Hyatt Goa Resort and Spa, responded to this review, May 2, 2013
Dear Cailinsaoire,

Greetings from Park Hyatt Goa Resort and Spa!

Thank you for choosing to stay with us. At the onset, I am grateful for your detailed feedback on the positive and negative aspects of your stay. This gives us the opportunity to constructively learn from your feedback and improve upon our guest experience. I am deeply disheartened with some of your comments, especially because we endeavour to treat guests with young infants with uttermost care and concern. I also apologise that our service was overbearing as a result of our enthusiasm to serve. I assure you I personally ensure that all my associates undergo corrective training on a continuous basis, and I will strongly highlight this feedback with my team. We do hope you visit again and see the difference your feedback has made.

Kind regards,
Thomas Abraham
General Manager
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West Yorkshire
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed April 25, 2013

My wife and I took our 6&9 yr old daughters for 2 weeks over easter.
The hotel location is fantastic, pool wonderful and gardens well maintained.
Very kid friendly.
The breakfasts were great and most staff were brilliant ( a special mention to Santosh, Laxman, Merillilyn and Sanjay, who were brilliant).
But several other, smaller things let the side down.
Too expensive.
A wifi password is £50 per week. A steak £60.
The food was ok, but often served cold or cool. If 4 of you ordered the food would come out at different times or, as mentioned cold for one or more.
We had light fittings missing in the room and toilet sounded on its last legs, very loud, we asked room attendant 2x and reception 3x if they old sort out. Never did. Not really good enough for a 5*.
Go down to the beach huts at the bottom meal is £20. We liked Aaron's bar (middle one), brilliant with the kids. Avoid one on left (as you look at the beach) unless after you have finished the meal you want the waiter to fill your table with things "his family back home have made" and then take 20 mins to remove if you don't want anything!
However beware of certain very rude people, both from uk and India who feel they are superior to the staff. Some were obnoxious and the use colourful language directed at staff around the pool. Not good for children. Lots of aggressive complaining by younger groups of Brits over for weddings (presumably to try and reduce their bills!!) took the shine off the pool and we went exploring when they were holding court. They should have been thrown out.
A good hotel is there, just need to sort out the smaller points.
Good, but not 5*.

Room Tip: As you come into hotel ask for a room on left hand side (south). Train yard near hotel on right and...
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  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas A, General Manager at Park Hyatt Goa Resort and Spa, responded to this review, May 2, 2013
Dear JonathanB-UK,

Greetings from Park Hyatt Goa Resort and Spa!

Thank you for choosing to stay with us. At the onset, I am disappointed to read your feedback with regard to your dining experience at our resort and I have shared the same with the concerned departments for improvement. I apologise for the inconvenience you experienced on account of the light fixtures and WC in your room. I have inquired into the matter and have been informed that the issue was timely resolved by my team. I am also disheartened to read about your experience at the pool. On a positive note, thank you for your kind comments about our resort, especially my associates. We take great pride in being a holiday destination for the entire family and we hope you and your family will consider visiting us again.

Kind regards,
Thomas Abraham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Goa Resort and Spa

Address: Arossim Beach | South Goa, Cansaulim 403712, India
Phone Number:
Location: India > Goa > Cansaulim
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Cansaulim
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Park Hyatt Goa Resort and Spa 5*
Number of rooms: 250
Official Description (provided by the hotel):
Park Hyatt Goa Resort and Spa is an award-winning hotel nestled along the pristine Arossim Beach and 15 minutes from Dabolim Airport. Set within 45 acres of landscaped gardens with glimmering waterways and lagoons, the resort combines elegance with distinctive regional character, perfectly reflecting the vivacious heritage of Goa. With its dramatic architecture, Park Hyatt Goa Resort and Spa was conceptualised as a charming Indo-Portuguese village housing 250 Pousada-style guestrooms and suites, each offering a surreal spa-inspired bathing experience. Park Hyatt Goa Resort and Spa showcases a selection of exquisite restaurants and superlative culinary experiences, including a signature fine-dining Goan restaurant, Casa Sarita, the award-winning Sereno Spa, one of the largest swimming pools in India, picturesque function spaces and a Camp Hyatt for younger guests. Park Hyatt Goa Resort and Spa creates the romance and aura of a luxury boutique hotel while having the amenities and vibrant attractions of a resort.  True to the Park Hyatt brand, the resort epitomises understated luxury and gracious service in an intimate sanctuary, offering guests an experience that is distinctively inspiring.Recent accolades include:Conde Nast Traveller India Readers’ Travel Awards 2013 - Favourite Destination Spa (#1, 2012 Favourite Leisure Hotel in India (#1) - Conde Nast Traveller India Readers’ Travel Awards 2012 Favourite Destination Spa (#2) - Conde Nast Traveller India Readers’ Travel Awards 2012 Asia’s Leading Resort (#1) - World Travel Awards 2011 Best Resort Spa (#1) - asiaSpa India Awards ... more   less 
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Also Known As:
Park Hyatt Goa Hotel Cansaulim
Hyatt Cansaulim
Cansaulim Hyatt
Park Hyatt Goa Resort And Spa India

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