We booked our room thru' the net.
As soon as we arrived in the hotel, we found the reception staff a bit rude as if they're doing a favour by letting us stay there. The net promises us a good view from the room but our room view was the kitchen. The rooms and bathrooms were dirty and filthy. The food (included in the package) was really disgusting. Goa is famous for sea food but we never got a pinch of sea food in our buffet menu. The restaurant staff actually didn't know what their job was. This hotel cannot be termed even as a star hotel. Got to improve quiet a lot. If this is the standard of 4 star then I really feel pity.
We Indians also were being given a 2nd grade treatment. Initially I thought it's my thinking. we were not even being wished any time of the day or night. Just to test them I wished the waiter Good Morning, but not even a glance to my side. A foriegner walks in and the same guy rushes towards him with wishes and enquiries. Maybe the tips in dollars or Euros speak for it. I had tipped the waiters in INR only.
Analysing the stay there, I never feel like visiting Goa again. I went to Goa for having a good time with my wife and kids. It was just waste of money and time.
I would suggest my fellow travellers to look for other options if you've opted for this hotel. Otherwise you'll regret the trip.

the hotel was great staff were friendly and helpful there was a mixture of asian and english guests whitch was nice there was a nice mixture of english and european food whitch did lean curry but it was very nice the only problems we had was that after we booked my travel was taken over bye thomas cook who did not give us the service we paid extra for on the plane did not tell the hotel what price plan we were on and did not tell the hotel we had booked a premiere room the bus they sent to the airport was very very old dirty uncomfortable we went back the hotel by taxi if i was you i would book this hotel but with another company not thomas cook there crap but the hotel and india is great also if you want to get clothes leather jackets or a suit made go just outside the hotel gates to next de goa and ask for hammed there clothes are great good luck

We stayed here for our second week in Goa, having been in the south in a superb hotel - so we did it the wrong way round. It was a timeshare exchange with RCI - usually of a high standard and we were immediately charged £32 for utilities, something that's never happened before to that extent in years of exchanges.
The room was outdated, the television had no decent picture, the balcony furniture was shabby/dirty, there was no hairdryer - something we expect in these exchanges and the wardrobe did not have any hanging space for skirts or dresses - i.e. nothing long.
We were not all inclusive which seemed to completely confuse everyone - it was a problem when we tried to eat there and noone told us anything about the facilities. It was only by chance that we discovered a very pleasant buffet with entertainment on the upper terrace on our last night.
The pool had limited beds and it was difficult to get adequate shade - something essential for me - a skin cancer survivor.
The best part was outside the hotel - plenty of eating places to choose from though it was worth taking a taxi to Mandrem for a really quiet beach in the day - good beds under a roof with towels provided - you just need to order refreshments from the shack.
Raj jewellers, just outside the hotel on the corner is worth a visit - an emerald ring and pendant cost me just over £600 but has been valued for insurance to have a replacement value of £3,350 - i.e. 5 - 6 times what I paid.

cancel your hoilday IF YOU CAN! we went in 2006 and loved it! it was clean and friendly. we went in Nov 2007, and hated it! the manager had changed and wait for it..... it was the head cheif, who was now the waiter. He's really let it go down hill. they changed our rooms 3 times in one day, we were so tied, after a very long flight! baring in mind i had a 3yr old daughter, they did'nt care, we unpacked 3 times. i have read afew reviews where people have said they have had their sheets changed everyday{ha ha} they never changed our sheets, from the last couple that stayed their! there were was period marks on the sheets and althrough the stay the room was not cleaned proply. we did tip the cleaners 100rs everyday and told them to change the sheets, but they did if you stayed in the room, but some would say the new manager tells them off if they do! if your room faces the pool, you wont get any sleep, with the cheep horrr singers they have in. they bum like the white people and than make jokes about them being cheep! Our clothes went missing in the laudary. the hotel cheif manager did'nt want to no. evey one there was moaning and saying never again! it was like a 1 0r 2 star no way 3 star