We stayed at the Resort Rio for 14 nights in January. Firstly I would like to say that the Hotel is gorgeous, the rooms were large and airy and the bathrooms are gorgeous with a large walk in shower, marble sink, bath etc. everything you need. All the staff were really friendly and welcoming and couldn't do enough for you. On the downside, many of the facilities closed early or for the full evening due to the conferences that the hotel were holding for companies. This was not good and caused a bit of upset due to the fact that residents were not notified, one day we were sat by the pool and by 3pm all the sunbeds had been removed except ours, we were told there was a party round the pool for the conference guests at 7pm, but we were made to feel that awkward we ended up leaving at around 4pm, very strange. Breakfast was a nightmare on busy mornings (when they had delegates staying over for the confrences etc.) Staff need more training on how to clear tables quickly and it would be nice to get tea or coffee offered without having to ask for it 10 minutes after been seated !! The cleanliness of the rooms was not to 5* standard, floors were not mopped daily, infact there was a mark on our bathroom floor which stayed there for the full 14 nights !!! The surfaces were only dry wiped and not all marks were removed for days sometimes. Beds were always nicely made and towels changed, in my opinion, too often. We ate at Mamma Mia's, the restaurant manager "Prudencio" is very nice and was very attentive, food was lovely here. Cafe Rio served up coffee and cakes, it took 15 minutes one day to get a Latte.... they have a lot to learn, especially when the hotel does get busy. Breakfast food was okay, varied from day to day and plenty to choose from.
We hear that there are issues with the road leading to the hotel and that the locals in Arpora are not happy with the situation, this may cause a problem in the future as it doesn't look like they will be able to widen it, which really needs to happen. I had a couple of treatments in the Spa, beautiful relaxing area and the treatments were lovely, again, staff very welcoming. I understand that English holiday companies (i.e. Thomsons and Thomas Cook) have tendered for this hotel, so there may be a few more English people holidaying there next year as we found it to be more Russian, Iran and Indian residents, not that this was a problem to us but they did seem to ignore the swimming pool rules, i.e. shower before going in the pool, no diving, no drinking or eating in the pool, use proper swimming attire and not your day to day clothes... the pool attendants tried their hardest to keep the rules consistent with everyone, but ignorance overuled them, one of the attendants got a black eye from an Indian resident who was approached about going in the pool in his clothes, seriously !!! We had to complain a couple of times about the noisy Russian family in the room next to ours, unfortunately when they were told to quieten down the noise got louder !! I think Goa has become a bit of a haven for the Russians but as they are not very nice to the locals and we were told many many times that they are not been made very welcome due to their attitudes. My parents have been going to Goa for 18 years and saw a big difference this year, they say it won't last and that the Goan's will only accept who they want to accept :) We can only hope.
My advise is go with the intention of staying in a very nice hotel with lovely rooms, good facitilites, but would probably put this in a 4* bracket atleast until they have all their staff fully trained up.
I thought the location was great, very quiet location but not too far away if you wanted to get out for the evening and see some nightlife.
All in all it was a great holiday and I would recommend the hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for your valuable feedback which is very important to us. I am very pleased that you found our Hotel to be "gorgeous" with all the staff being "very friendly" and "couldn't do enough for you". I do accept that on occasions breakfast did become chaotic especially when there was a large conference. To deal with this issue, we are considering solutions so that our other guests are not affected. I assure you that on your next visit, breakfast will be a very different experience for you even when we are very full ! I am very apologetic that you felt you had to leave the swimming pool area at 4pm when we were organising the pool party for the conference guests and we will ensure that this does not happen again. With regard to your comment about the mark on the floor of the bathroom, I have investigated this- the mark is in the marble itself and is impossible to remove. As you know, marble is a natural stone. I have passed on your comments about cleaning of the rooms to Housekeeping and they will from now take extra care and will be more vigilant. I am sorry that your Cafe Latte took more than 15 minutes but this is because everything is made fresh - we grind the coffee beans when the order is placed, the freshest milk is taken from the fridge which is then boiled- you see almost all our food and hot beverage is made after the order is placed to ensure it is as fresh as possible and since we do not have a high turnover for coffee as, for instance, Starbucks would, unfortunately, making the freshest and the most delicious cup of coffee does take a bit more time than usual ! I am however grateful for your feedback and we are looking at ways to become more efficient. I am sorry about the noise from your Russian neighbours. We would have gladly given you another room if we had availability. The road leading to the hotel is narrow but this typifies the beauty of Goa - it is a typical Goan narrow road and although there is not much we can do about it, i hope it did not cause too much inconvenience either. I understand the local issues regarding noise etc, but quite frankly, the local community has benefited massively and still does as a result of our Resort - we employ some 250 staff and our policy is to employ as many as possible from the local community and consequently currently 95% of our staff are Goans ! In addition, there are 250 small businesses such as taxi drivers who make a living because of Resort Rio. Further, all these issues were taken into account and opinions sought prior to the construction of the resort at which time we obtained almost unanimous approval to the project.
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I am glad that overall you found our Resort to be more than satisfactory. I of course look forward to welcoming you again and assure you that you will again have a "time of your life in Goa !". Once again many thanks for your feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.