We stayed at Lanzerac at the end of a 3 week wedding/honeymoon trip to South Africa. The setting is beautiful, a wonderful building with the back-drop of mountains. The staff were charming, especially the reception staff who were delightful, helpful and thoughtful. The staff were aware we were on honeymoon and made our stay very special. Petals in our room, wine, home-made cakes, fruit platters, all left with a lovely card from the staff.
We arranged a meal in the hotel restaurant and, as it was cold and just into winter, the Receptionist asked if we'd like to eat in the old bar area in front of a huge open fire. It looked lovely there so we asked if we could. The table looked an absolute picture, covered in petals, leaves etc and we had champagne "on the house" bought to us. The evening menu is not huge but everything on there looked wonderful and those meals we had were all excellent. The lunch menu is much larger and again, everything was perfect. Although a moderate sized hotel, it feels much smaller and more intimate. The bar is amazingly well stocked and the local Lanzerac wines delightful. We did the trip around the cellars and a wine tasting and yes, of course we ordered some wine to be sent home which arrived just 2 days after we were back in the UK - Yum!
Most of the rooms appear to be outside of the main hotel building with their own front door and terrace (with a table and chairs) overlooking the immaculate central grassed area. There are umbrellas in the rooms and at every exit from the main building so you needn't worry about getting wet on the very short walk to your room. The rooms are huge! We had already upgraded to a luxury room but am sure they gave us a junior suite. There was a lounge, bedroom (connected by a large archway), dressing room and large bathroom. The style was sleek, simple and stylish. In general, the rooms were in excellent condition with just a few minor flaws like sockets being a bit loose on the wall etc. With regards to the room, there is only one criticism, the hot water pressure was awful! It took 15 minutes to fill the bath and no other hot tap delivered a drop of water whilst the bath ran. We had plenty of time and were never in a hurry as we were on holiday so it was no great drama but could have been frustrating if in a hurry.
The spa area in truth looks a little "tired" and in need of a revamp. However, there are huge bi-folding doors which open straight onto a vineyard and up the side of the mountain, a fabulous view from a jacuzzi! The staff in the spa were lovely and it was very quiet, peaceful and relaxing.
One point worth of note, we had a day wandering around Stellenbosch. The hotel arranged their driver to take us into town. We had assumed that it would be easy to get a taxi back but whilst in Stellenbosch we didnt see a single taxi. Thankfully, we had the hotel number and just rang them for a ride home, make sure you take their number and a mobile phone with you if head into town!
All in all a really good hotel with fabulous staff who make your stay very special indeed.