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“Beautiful setting but needs maintenance” 3 of 5 stars
Review of Lanzerac Hotel & Spa

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Lanzerac Hotel & Spa
5.0 of 5 Hotel   |   Lanzerac Road | PO Box 4, Stellenbosch 7599, South Africa   |  
Hotel amenities
Ranked #7 of 17 hotels in Stellenbosch
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Beautiful setting but needs maintenance”
3 of 5 stars Reviewed February 15, 2013 via mobile

We returned to the Lanzerac on honeymoon after having a brilliant stay there 5 years ago. Unfortunately, it seems that little to no maintenance has been done to the rooms in that time. The carpets were stained, the towel rail browning at the joints and two of the sheets on our bed had blood stains on them. Having said that the location is stunning and we got a good night's sleep. On balance, the hotel needs to drop it's room rates or invest in maintenance as you can get better value for money in the area.

Stayed February 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5Jo_Anna5, Guest Relations Manager at Lanzerac Hotel & Spa, responded to this review, February 18, 2013
Many thanks for taking the time to comment. Our sincere apologies that you deem the maintenance in need of attention. Please be reassured that the hotel has recently been sold, and a comprehensive maintenance plan is in place for external maintenance, as well as soft refurbishments. We invite you to return in the not too distant future to relive the honeymoon memories you hold so dear.
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206 people have reviewed this hotel

Traveler rating
    100
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    19
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Melbourne, Australia
Top Contributor
107 reviews 107 reviews
30 hotel reviews
Reviews in 58 cities Reviews in 58 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed February 11, 2013

My husband and I went to stay for just one night and wished it was for 100. The estate is very beautiful and the old buildings grand and rich in history. Our room was huge and beautifully appointed. It had a small balcony which looked out the rear to he lovely greenery so my husband enjoyed a cigar and brandy out there and just loved the natural glory of the clear country sky.
We had already enjoyed a huge late lunch so were happy to have a drink at the old bar and soak up the atmosphere. The we were delighted that we were the only ones in the dining area - we snuggled up in front of the arm fire and enjoyed a fantastic estate bottle of red and a platter of cheese. In the morning it was another fabulous feast of breakfast with all the trimmings.
We then went to get pampered in the spa and loved the foot massage!
We would go back there in a heartbeat!

Room Tip: The white historical Dutch building is so beautiful.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 3, 2013

we spent there only one night and enjoyed every single minute, great property, nice room, friendly service, good value for money. Would suggest to improve the restaurant that is on a good level but compared to the rest of the einvoirenment need an extra step.

Room Tip: we stayed in the cottage, spacious and comfortable
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hasselt, Belgium
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2013

Without a shadow of a doubt, we can say that the Lanzerac has a unique feature which makes it different from any other 5 star hotel, and that is : the staff. Never have we seen a hotel where éverybody is so friendly, and makes so much efforts to make the guest's stay as comfortable as possible. And when we say everybody, we really mean éverybody. Housekeeping, kitchen, restaurant staff, reception, maintenance, gardeners, managers, well, éverybody at the hotel works with passion and loyalty for "their" hotel and "their" guests. This results in an excellent and personalised service which you can rarely find, even in the most luxurious hotels in the world. We just felt "at home" during our 3-week stay. And, not to be forgotten, our compliments to chef Stephen Fraser and his fantastic team, who succeeded in surprising us every night for 3 weeks in a row, with the most exquisite dishes !! Thanks, Stephen, Archie & the kitchen gang :-)

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
72 reviews 72 reviews
21 hotel reviews
Reviews in 32 cities Reviews in 32 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed January 19, 2013

A good location for spending a weekend exploring the region, not really up to five star rating, or the price. The views are fantastic, but the rooms are now getting a little tired. Although the service at he restaurant was great the fish my friend had was overcooked, perhaps to hide hat it was not so fresh. My porkbelly was tasty but dry.

  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed January 6, 2013

We have just returned from a 2 night stay here there are much better properties that I would try this place is very tired but when upgraded it will be back on. The rooms are old and musty very clean though I felt as if I was sleeping in someone's attic with a bed that was lumpy and had seen better days. The wine is good and the restaurant was great for lunch but avoid dinner this area has fantastic restaurants at surrounding wineries that should not be missed.
The grounds at this hotel are not kept up u can tell as the grass is all dead the pool lounges were filthy this hotel I would say would be for a budget traveller
Its to bad they should call the four seasons hotel chain to come and resue them!!!!

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 19, 2012

We stayed for just one night as part of our tour.The setting is beautiful and the accommodation excellent.We did not have an evening meal but I'm sure it would have have been excellent as the breakfast certainly was.It is certainly an ideal venue for business meetings and weddings as the grounds are superb.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lanzerac Hotel & Spa

Address: Lanzerac Road | PO Box 4, Stellenbosch 7599, South Africa
Location: South Africa > Western Cape > Stellenbosch
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Stellenbosch
#6 Luxury Hotel in Stellenbosch
#7 Business Hotel in Stellenbosch
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Lanzerac Hotel & Spa 5*
Official Description (provided by the hotel):
Set in the heart of a 155ha working wine estate, on the outskirts of picturesque Stellenbosch, the historic 300-year-old Lanzerac Hotel & Spa is the perfect base from which to explore SA’s most famous winelands. With just 48 luxurious bedrooms, this 180-year-old Manor House exudes an air of intimacy and provides the ultimate in personalized service.The hotel’s fine-dining restaurant with several different dining areas offers guests a wide choice of culinary styles. Guests end their evenings over coffees, liqueurs, cognacs and cigars enjoyed either in the trendy Esquire Whiskey & Cigar Bar or in the elegant Craven Lounge with its genuine antiques and authentic Cape Dutch architecture. Whilst the historic Manor House provides an ideal venue for private in-or-outdoor conferences and functions, the picturesque setting of the Manor Lawns offers the perfect opportunity for exclusive outdoor events and lavish weddings. Leisure activities include swimming in one of the hotel’s 3 outdoor pools, golfing, hiking and mountain biking, wine tasting and cellar tours. Treatments at the world-class Lanzerac Spa & Wellness Center take place against a stunning backdrop of mountains and vineyards, ensuring you leave feeling relaxed and rejuvenated. The spa has recently added the revolutionary “Dr.Fish” Therapy to its repertoire, where tiny fish are utilized to exfoliate the skin and give it a micro-massage. Come and experience true South African heritage, first-class service and luxury, superior pampering and wellness! We’ve been preparing for your arrival for over 300 years! ... more   less 
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Also Known As:
Lanzerac Manor And Winery Hotel Stellenbosch
Lanzerac Manor And Winery Stellenbosch

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