Without a shadow of a doubt, we can say that the Lanzerac has a unique feature which makes it different from any other 5 star hotel, and that is : the staff. Never have we seen a hotel where éverybody is so friendly, and makes so much efforts to make the guest's stay as comfortable as possible. And when we say everybody, we really mean éverybody. Housekeeping, kitchen, restaurant staff, reception, maintenance, gardeners, managers, well, éverybody at the hotel works with passion and loyalty for "their" hotel and "their" guests. This results in an excellent and personalised service which you can rarely find, even in the most luxurious hotels in the world. We just felt "at home" during our 3-week stay. And, not to be forgotten, our compliments to chef Stephen Fraser and his fantastic team, who succeeded in surprising us every night for 3 weeks in a row, with the most exquisite dishes !! Thanks, Stephen, Archie & the kitchen gang :-)
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