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“Business and for family” 5 of 5 stars
Review of Protea Hotel Stellenbosch

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Protea Hotel Stellenbosch
3.0 of 5 Hotel   |   PO Box 12450, Stellenbosch 7613, South Africa   |  
Hotel amenities
Ranked #12 of 16 Hotels in Stellenbosch
Durban, South Africa
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Business and for family”
5 of 5 stars Reviewed October 15, 2013

We stayed here for a week on business with the kids. The interleading rooms are fantastic and a little kitchenette (microwave and fridge) it great for food for the kids. The lounge is comfortable. It should be a 4 star hotel! The staff were all extremely friendly and willing to assist whenever possible. The grounds are clean and well maintained. The jungle gym area is great for kids and we all loved the heated pools. The food was delicious and it was so nice to see friendly helpful staff when it came to room service (normally staff always seem begrudged that they had to walk to your room). I would highly recommend this hotel for all your needs and will definitely be returning.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanell B, Manager at Protea Hotel Stellenbosch, responded to this review, October 21, 2013
Good day

Thank you for your kind words you posted on Trip advisor. We are very proud of the service and standards we deliver on a daily basis. We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job!

Thank you for choosing to stay at Protea Hotel Stellenbosch and we look forward to welcoming you back again soon. Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards

Sanell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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121 reviews from our community

Traveler rating
    25
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    6
    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Somerset West, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 10, 2013

I am a Pro-card holder for a some years now and I have to say Protea Hotel Stellenbosch WOW me over with this stay! First they upgraded us ( without asking to the Executive suite . I used the room to get ready the morning before the wedding and left the room it a bit of a mess. When we arrived back the room was cleaned up with rose petals everywhere. Champaign on Ice and chocolates on the bed. Thank so Mush for all of this! We didn't want to spend to mush on this for we were on our way on honey moon and thought it will just be a place to fall down after a wonderful wedding but you made a boring hotel room into a beautiful Room . And I can say it was more than affordable. Thank you !!!

Room Tip: Executive suites are the best !
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanell B, Manager at Protea Hotel Stellenbosch, responded to this review, October 13, 2013
Good day

Thank you very much for your kind words you've posted on Trip advisor. I am so glad you enjoyed your stay with us and that everything was fine in your room. We are proud of the service we deliver and we strive to do this every single day. Please feel free to contact me personally should you want to come and stay with us again.

Regards
Sanell
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Pniel, South Africa
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 4, 2013

i recently attended the Stellenbosch Innovative Conferencing organised by dr Dennis Worrall and Rafeegah - outstanding venue but the complement to the event co-ordinator Rafeegah Slabbert and assisted by Stacey Faroa - Punctuality was at the order of the day with all events, meals and presentations.Apparently the vision of Conrad Sidego led to these interactive event. Well done Omega and Protea Hotel, Stellenbosch management.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanell B, Manager at Protea Hotel Stellenbosch, responded to this review, October 7, 2013
Good day

Thank you for your kind words you posted on Trip advisor. It was truly a privilege to work with Rafeegah and Stacey and it was pleasure to host such a lovely conference.

kind regards

Sanell
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1 review
1 of 5 stars Reviewed September 15, 2013 via mobile

The hotel is great but as I write this on at 1am on a Monday morning I can not sleep due to the drunken ruckus that has come from the restaurant all evening. Reception have promised the restaurant is closing for the past hour but clearly nothing has been done. Surely it is not unreasonable to want a good night sleep on a Sunday night - our one night away from the baby and toddler. Supposed to be a treat. I sleep better at home!

  • Stayed September 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanell B, Manager at Protea Hotel Stellenbosch, responded to this review, September 19, 2013
Good morning

Thank you for your comments posted on Tripadvisor. This is the only true way for us to meassure our service and standards we are normally proud to offer. I would like to apologize for the noise that accured during your stay over with us. This is really not happening often at our property and we are truly sorry about this.

I hope to see you again in the future.

Regards
Sanell
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Jerusalem, Israel
Top Contributor
108 reviews 108 reviews
14 hotel reviews
Reviews in 40 cities Reviews in 40 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 18, 2013

We stayed at the Protea hotel recently during a Limmud conference. The rooms were excellent with views and doors opening onto the wonderful mountain scenery. The hotel sits on higher ground and the views are wonderful all around. In the winter the unheated pool is ice cold, a sort of thrill to jump in and then go into the heated one. There are sweet white ducks that wonder around the premises. Since our food consisted of a kosher buffet for the conference it may not be fair to comment on what the normal food consists of. Suffice to say the food we had for the conference was decent and consisted of Boerewors, fried fish and meatballs, all decent, but not exactly fancy fair. As a conference venue this place was a joy, it doesn't make the attendees feel all strung out from place to place, rather they are forced to mingle. The venue is beautifully attended and the staff are helpful.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanell B, Manager at Protea Hotel Stellenbosch, responded to this review, August 20, 2013
Good Day

Thank you for your kind words you posted on Tripadvisor. This is the only true way for us to meassure our service and standards we are so proud to offer. It was so great to have the group with us again this year and we hope to see you next year again.

Have a great day.
Sanell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Piedmont, South Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2013

My family and I have just returned from South Africa and we used the Protea Hotel Stellenbosch at Techno Park which is an outstanding property in a great location. If you are looking for 5 STAR treatment and hospitality; then look no further as they know how to welcome and take care of their guest. The General Manager, Mr. Sebastiaan Victor and the Rooms Manager, Ms. Sanell lead the way in showing top notch customer service and it is reflected in all of their staff members from check-in to check-out.

Therefore, if you are ever in the Stellenbosch or Cape Town area, I highly recommend that you select this property as they have everything that you will need on location to make your vacation even better. Yes, there is a great gym just down the street with all that you need and there are two pools and a braai area as well. What more do you need to enjoy a lovely vacation in a beautiful country but the Protea Hotel Stellenbosch, RSA.

Room Tip: Ask for the room that has the full size fridge and stove top for cooking.
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanell B, Manager at Protea Hotel Stellenbosch, responded to this review, August 8, 2013
Good day

Thank you thank you for your nice comments. You and you're family are always welcome at our hotel. To be of service to such a wonderful family is just a privelage.

Looking forward to welcome you back.
Regards
Sanell
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Pretoria, South Africa
Top Contributor
51 reviews 51 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 17, 2013 via mobile

Very nice hotel, extremely friendly staff, decent restaurants and very good breakfast spread. I had problems with my room when I checked in initially, but my issues were dealt with swiftly and more than adequately by the reception personnel. The location of the hotel is nice and central to reach any points in Stellenbosch or surrounding areas quickly. It has a bit of an isolated feeling though, as techno park is out of the busy town area, but this is ideal for people who prefer to be away from student noise and general town business.

Stayed July 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanell B, Manager at Protea Hotel Stellenbosch, responded to this review, July 19, 2013
Good day

Thank you for your words of appreciation on the Tripadvisor website that you posted after your recent stay at Protea Hotel Stellenbosch. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Stellenbosch and to hearing from you again!

Regards
Sanell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Stellenbosch

Address: PO Box 12450, Stellenbosch 7613, South Africa
Location: South Africa > Western Cape > Stellenbosch
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 16 Hotels in Stellenbosch
Price Range (Based on Average Rates): $
Hotel Class:3 star — Protea Hotel Stellenbosch 3*
Number of rooms: 180
Official Description (provided by the hotel):
Situated in the heart of the Winelands, in one of the most beautiful and heritage conscious towns, Stellenbosch is the second-oldest town in South Africa and affectionately referred to as the "Eikestad". Nestled between two international golf courses, Protea Hotel Stellenbosch offers all GUESTS the best of the Winelands. Accommodation is available in Executive, Deluxe and Standard Twin rooms, where Deluxe and Standard rooms configure to a two-bedroom apartment ideal for families and groups. Executive rooms have the best view in the house and are designed with the executive traveller in mind. Whether it’s the magnificent backdrop of mountain ranges you seek, perhaps just a scenic drive or wine tasting at the many surrounding wine farms, you will never run out of things to see and do. The hotel boasts two restaurants, two swimming pools, braai facilities, wireless internet access and the largest conference venue in Stellenbosch. If that’s not enough, why not gaze at the 270° view of the Helderberg mountain range, Blaauwklippen vineyards and the De Zalze Golf Estate. Whether it’s a family holiday or a team building activity you are looking for, Protea Hotel Stellenbosch is just the venue for you! ... more   less 
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Also Known As:
Stellenbosch Protea Hotel

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