Having spent two glorious weeks in South Africa our final night was spent at this hotel. What a disappointment. I am amazed at all the positive feedback received from other guests. Perhaps their experiences were very different and their expectations lower.
First I do not expect to have to settle the bill before staying in a hotel. Not one of the other hotels we stayed in in Franschhoek, Prince Albert, Knysna and Cape Town required full payment up front.
Our luggage was loaded onto a buggy as it transpired our rooms were a five minute walk from reception. No issue there, except the luggage was then scattered all over the ground within 30 seconds and no hint of an apology. On arrival at our room via bleak concrete steps and walkway the key card did not work but the nice guy that showed us the rooms let us in and then hovered waiting for a tip. I suggested he go and get us a new room key that worked first. I tip generously but do not feel it should be a given.
The rooms are of a type that I really don't like. Personal taste I accept, but tired faux antiques with appalling art (would not look out of place on the railings of a London park) does not work for me. The neighbouring rooms had identical furniture and art, nothing individual here. Small corner (yuk) bath in a large bathroom, why? An empty fridge (guests cannot be trusted to declare consumption) with a suggestion you call reception for a drink.
The bed was comfortable and the view lovely, but the ugliness of the hotel detracted from the experience and so we skipped breakfast, although paid for and rushed off to Babylonstoren gardens which are truly magnificent. The rooms also look much better there.
If you like bland homogenous hotels which are about big televisions, lots of aircon, and internationally standard fittings but no character this may be the place for you. If you like unusual, boutique and charming, go elsewhere. There's lots of choice.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to share your valuable feedback regarding your stay at Asara Wine Estate and Hotel. I was most concerned to learn of your disappointing experience during your stay with us and I would very much appreciate to further discuss with you the details of your feedback. I would be most grateful if would kindly please provide us with your contact details and a convenient time to get in touch with you. Please rest assured we are taking this matter extremely seriously as we always strive for service excellence. I do hope to hear from you at your earliest convenience.
Front of House Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.