I disagree strongly with most of the other reviews for this hotel. I admit that I have high standards, but this hotel missed the mark on so many levels.
I arrived with a small group of 17 people for a two night stay. Upon our arrival, entrance to the main entrance was denied, and we were sent down the road to an unpaved, pothole riddled "delivery entrance". For a supposed 5 star hotel, this was extremely unprofessional. They would not allow our small coach to drop us off at the main entrance, so we had to walk with our bags down a somewhat steep hill to reception.
The wine they offered us at check-in was good, and the white Cabernet was delightful- slight points for that.
The rooms were okay, but the carpeting was stained, the doors on the tv armoire were broken, the mini bar was empty (you have to order room service, basically, to stock it), and the toilet reeked of urine like a port-potty. When I requested that the bathroom be cleaned carefully with detergent, the room smelled of bleach, and the toilet room still smelled of urine. The bathtub was dirty, and the bathroom had been shabbily re-caulked in many areas. The shower wall above the tile was mildewing and splitting. The tiles in the shower were 16x16" polished marble tile, which provides a very slippery surface and is dangerous. When I pointed this out to the concierge, including the fact that most of the people in my group slipped in the shower, he didn't seem to think it was a problem.
We were all situated in a building facing the vineyards with a corner view of the mountains and the small lake nearby. While the view was fantastic, the porches were not at all private, with a wall separating neighboring rooms for only half the depth. If you stand at the railing, you can see clearly into your neighbor's room.
The internet was slower than dial-up. Free, but pointless.
There is no fitness room, but guests are instructed to wander through the vineyards, although there was no instruction as to how to get to them.
The restaurant had pretty good food, but the service was lackluster at best.
The travel agent who had made the reservations (who was one of our party) was as shocked by the quality of the hotel as we were.
We were told the owner of the hotel is a German businessman who exports to China, and that his main involvement with the hotel was a periodic visit to sit in the bar and smoke cigars, so be prepared for a smoke-filled bar. If you are a smoker, you'll be happy there.
The hotel charges a "Tourist Tax" which is simply a extra levy that has nothing to do with government tax.
There are plenty of other nearby hotels that are comparable in price and offer far more amenities, facilities, and service than Asara. I recommend trying one of them.
- Official Description (provided by the hotel):
- Asara Wine Estate & Hotel offers five-star luxuries in the heart of the vineyards. With the luxury hotel, two restaurants, cigar & whiskey lounge, grand ball room for events as well as a range of award winning wines available for tasting - there is certainly something to satisfy a variety of tastes. ... more less
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- Also Known As:
- Asara Wine Estate And Hotel
- Asara Wine Estate Hotel Stellenbosch