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“Expected more” 3 of 5 stars
Review of The Wigwam

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The Wigwam
4.0 of 5 Resort   |   300 Wigwam Boulevard, Litchfield Park, AZ 85340   |  
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Ranked #1 of 1 Hotels in Litchfield Park
GreenLeadersBronze level
San Francisco, California
Top Contributor
115 reviews 115 reviews
112 hotel reviews
Reviews in 77 cities Reviews in 77 cities
85 helpful votes 85 helpful votes
“Expected more”
3 of 5 stars Reviewed December 13, 2013

Based on reviews, expected more. Was pleasantly surprised upgraded to a large suite -- however, issues with room & had to call maintenance before I even unpacked. Problem was fixed quickly & staff was apologetic - however, not great first impression with room. My room was functional -- in room safe, coffee maker, comfortable bed, although dated -- saw another room that seemed newer. Grounds were nice & most staff members were pleasant. Was at hotel for a conference & the conference facilities were fine. Food was mostly good with one very important exception -- even with pre-knowledge of a food allergy, hotel was unable/unwilling to accommodate & provide substitution to a preset dinner menu. (Hard to believe unable to leave one ingredient off a salad). The following night they attempted to accommodate, however, did not do so accurately. So, while definitely some positives, too many misses to rate more than average.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWigwam, General Manager at The Wigwam, responded to this review, December 16, 2013
While we are so glad to know you enjoyed the comfort of your suite accommodations and our resort grounds, it is certainly disappointing to learn that your expectations were not met in every way. We are sincerely sorry that there were a few things amiss in your room upon arrival and for the difficulties you encountered with regard to the menu. Your comments will be shared with our management team as we are continuously looking for ways to improve the experience for future guests. We hope that one day we will have the opportunity to welcome you back and exceed your expectations. Thank you.
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786 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (265)
Date | Rating
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English first
Maple Ridge District Municipality, British Columbia, Canada
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed December 1, 2013

We stayed at the Wigwam in November an loved it! The property is beautifully maintained and is incredibly beautiful. The pools are fabulous and the staff is helpful and friendly. It was apparently fully booked when we were there but it's so large it felt empty. This is a lovely hotel to come relax, enjoy the scenery and some Arizona sunshine!

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWigwam, General Manager at The Wigwam, responded to this review, December 2, 2013
We’re glad your family enjoyed your stay at The Wigwam. Thank you for letting us know how much you liked our property, amenities and our staff. We truly loved having you here and we hope that you will return soon.
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 29, 2013 via mobile

Just spent 3 days over Thanksgiving at The Wigwam. Had been there probably five years before and was pleased by improvements. Very friendly, efficient and responsive staff - clear management focus on being customer friendly. Physical plant was quite good, especially given its age and fact that cash-flow somewhat constrained given reasonable rates. Fitness center was ample and with good equipment.

Stayed November 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWigwam, General Manager at The Wigwam, responded to this review, December 2, 2013
It was simply delightful to have you stay with us during the Thanksgiving holiday. Our staff always desires to provide guests with an exceptional level of service to ensure the best experience possible is had by all. Thank you very much for you kind praise for our associates. We sincerely appreciate the time you have taken to share your review, please come back soon.
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Honolulu, Hawaii
1 review
4 of 5 stars Reviewed November 28, 2013

We stayed at the Wigwam at the beginning of November. We had wonderful time golfing & relaxing by the pool. The room was rooming & comfortable. The staff was very gracious & helpful. Would definitely return.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWigwam, General Manager at The Wigwam, responded to this review, December 2, 2013
November is a great time to visit The Wigwam and we are delighted you had such a wonderful stay with us. Our three 18-hole championship golf courses and four pools are just a couple ways to enjoy the gorgeous fall weather in Arizona. Thank you for your gracious praise for our staff and facility. We hope to welcome you back soon.
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Las Cruces, NM
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 27, 2013

We spent 4 nights and golfed three times in the middle of November. Had a fantastic stay. Everything from the arrival to the room quality to the golf was excellent. Our room was off the first fairway of the Patriot course, and from the comfy patio chairs out the back of our room we looked across the fairway to the driving range and practice facilities. Room was in top condition as it was recently renovated. The older closet shelves and kitchenette area cabinet spaces appear to be original dating back to the early days of the resort, but they are in fine condition and recently refurbished and repainted. The bed was very comfortable, the furniture relatively new, big flat screen TV, and the bathroom had all new sinks, shower, and other amenities. Wi-fi service was free with a very strong signal. As for the golf, other than the greens being rather slow and probably more tricky than usual due to recent reseeding and the need to not cut them too short quite yet, the courses we played were in great shape. We played the Heritage and Gold courses, preferring the Gold course of the two. David Keller, our reservation contact, also got us a tee time at The Raven at Verrado, which was an excellent recommendation and our favorite course due to its location, immaculate course condition, and the gorgeous views of the valley and downtown Phoenix in the far distance. We dined each morning before golf at the restaurant next to the clubhouse, and the food was good, with great service. Overall, this was an excellent facility with everything you need for a couples or friends golf vacation. A lesson or two with Shane LeBaron at the Plane Truth golf facility is also highly recommended.

Room Tip: Choices range from fairway locations to poolside to more secluded. Our fairway location was very qu...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWigwam, General Manager at The Wigwam, responded to this review, December 2, 2013
How wonderful it is to hear that your stay at The Wigwam was a fantastic experience. We are pleased that everything from your accommodations and dining to playing golf on our three courses was enjoyed by you. Thank you very much for your descriptive review and many kind comments. We hope that the next time you are visiting the area you will allow us the privilege of welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Top Contributor
85 reviews 85 reviews
29 hotel reviews
Reviews in 35 cities Reviews in 35 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed November 25, 2013

We stayed at The Wigwam this year while attending the wedding of a family member in Phoenix. We had a family reunion there many years ago, and fondly remembered the ambiance and beauty of the resort. It has not changed - it remains the beautiful, historic inn that it has been for decades.

The lodging is scattered about the very large property in a series of mid-sized buildings - each having perhaps 12 rooms - generally in two floors. Our party had both a larger upstairs room and a more compact first floor room. Both had their attributes: the second story featured front windows and a rear patio through glass door, while the first floor room had a small kitchenette and a small patio in front.

The main building is large and spacious, with a Spanish-style design throughout. In addition to serving as the lobby, it has a couple of restaurants, meeting rooms, several sitting rooms, etc. Very tasteful, historical and comfortable. I thoroughly enjoyed their historical displays; the Wigwam has a very colorful history dating back a century.

The resort is noted for its golf course, and during our stay offered very generous multi-day packages for golfing. It features multiple pools with different attributes; a bar at the largest one. Many poolside areas for sunbathing. The grounds are large and beautiful for strolling, having grassy areas, the obligatory Phoenix palm trees, paths. The setting was beautiful enough that I found myself taking quite a few pictures of the grounds and buildings.

Room interiors are rather typical for a resort of this standing, with the bathrooms being notably large in our second-story room.

While we did not interact with the staff much, those that we did were very friendly and we could see the staff maintaining the grounds throughout our stay.

On season is of course expensive, but we enjoyed both mild temperatures and very reasonable prices during our "shoulder" visit in early October. We did book our rooms through an internet-based, discount service.

Room Tip: Do ask the staff about the room choices -- there are many different locales and room styles as the b...
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWigwam, General Manager at The Wigwam, responded to this review, December 2, 2013
We can't thank you enough for your detailed review of your stay. It is always a pleasure to have our guests share their impressions of The Wigwam with us. We are thrilled that we could welcome you back and provide you with another wonderful experience. Thank you so much for your many kind comments. Please come back and see us again soon.
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USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 18, 2013

Great place with nice touches.
The only problem we encountered in the week we were there was the restaurant staff were not equipped to handle our large group which resulted in longer usual waits to get served, though they knew we were coming.
All in all they have reat staff, unbelievably beautiful grounds and facilities. Exceptional place. Make sure you walk out by the golf course and see the amazing roses. Great place. I'd hope to go back soon!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWigwam, General Manager at The Wigwam, responded to this review, November 25, 2013
It was a true pleasure to have you stay with us at The Wigwam. Thank you for your many kind comments regarding our resort property, staff, and amenities. We would like to offer you our sincerest apologies for any delays encountered while dining with us and hope that it did not have an impact on your overall experience. Please visit us soon as it would be a privilege to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Wigwam

Address: 300 Wigwam Boulevard, Litchfield Park, AZ 85340
Phone Number:
Location: United States > Arizona > Central Arizona > Litchfield Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Litchfield Park
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Wigwam 4*
Number of rooms: 331
Official Description (provided by the hotel):
Beloved by generations, this Arizona landmark, Historic Hotel of America and AAA 4 Diamond property couples historic charm with a truly modern sense of adventure. Relax in the elegant comfort of 331 casitas and suites, but be sure to carve out time for our legendary golf, superb spa, four pools - including a new 25-foot tower with twisting water slides -distinctive cuisine and innovative, Arizona-inspired programming. The Wigwam is the ideal choice for both locals and guests who seek exceptional accommodations, amenities, activities and service that are enriched by the genuine flavors and real character of Arizona’s past and present. Rich with over 80 years of tradition, The Wigwam inspires locals and guests to “Make Some History” by creating memorable stories and cherished new traditions of their very own. ... more   less 
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Also Known As:
The Wigwam Golf Resort And Spa
The Wigwam Golf Hotel Litchfield Park
The Wigwam Hotel
Wigwam Hotel Litchfield Park
The Wigwam Arizona/Litchfield Park

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