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“Exceptional customer service and great for customer service” 5 of 5 stars
Review of The Wigwam

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The Wigwam
4.0 of 5 Resort   |   300 Wigwam Boulevard, Litchfield Park, AZ 85340   |  
Hotel amenities
Ranked #1 of 1 hotels in Litchfield Park
GreenLeadersBronze level
New York City, New York
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
“Exceptional customer service and great for customer service”
5 of 5 stars Reviewed February 10, 2013

Came to the Wigwam for a scientific retreat and the place is just perfect for that. The conference center is well organized for meetings and the resort adds a little special to the meeting. I liked the ambiance, jazz playing in the grounds, and fantastic oasis pool. The atmosphere was particularly conducive to networking.

The best thing about the Wigwam is the customer service, which is better than I have experienced in a very long while. Everyone was attentive, gave attention to detail and went the extra mile. When I asked to stay for 3.5 hours past check out time, no problem. Everyone was friendly and gave the impression they genuinely wanted to help. The maid cleaned the room spotless and with attention to detail, I had a cold and took the tissue box near my bed, rather than take it back to the bathroom, I received a second box. The food servers were friendly and attentive to special request. This is of course what one expects at a good hotel but rarely gets it.

I stayed in the oasis area, which was newly renovated. The room was huge, comfortable, great bed and quiet. The room overlooks the Oasis pool, which is fantastic. Large, heated to a perfect temperature, lit at night. It was right out my room and with the heating, I went swimming in January, with 45 degrees outside and delighted in it. After some laps, the hot-tub next to the pool with colleagues. Fun and relaxation.

I would most gladly come back again for a meeting, but I would not come here for a vacation. The resort does not hold enough to entertain either a coupe or family staying all day and in is not located well for excursions being in the suburbs, neither in the city, nor is some beautiful spot. For a meeting, it is perfect.

Room Tip: Go for the Oasis rooms! Newly renovated, quite and near a great pool.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWigwam, General Manager at The Wigwam, responded to this review, February 11, 2013
Thank you for your kind acknowledgement of the services you received at The Wigwam; our staff is committed to ensuring that our guests’ time at the hotel is memorable. We were elated that you enjoyed your time with us when visiting the conference and that you found the atmosphere of our resort to be conducive to networking. In addition to enjoying our pools and Jacuzzi, guests of The Wigwam can have fun getting in a round of golf on any of our three championship courses; play a game of tennis or bocce, working out in our fitness center and being pampered at the Red Door Spa. We hope that you will return soon as it would be our pleasure to welcome you back again.
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719 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
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English first
Fort Lauderdale, Florida
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed February 8, 2013

For a business meeting, I felt so relaxed in the setting The Wigwam has to offer. The rooms were so nice and big; the concerierge staff at the front were always accommodating driving us around in golf carts. They had two great pools, with great prickly pear margaritas. Loved the restaurants, food was good, loved the Sunday fresh market on the lawn, the music piped in while walking the grounds, the fire pits and more. Loved Arizona and wouldn't mind going back to this place for our next meeting.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWigwam, General Manager at The Wigwam, responded to this review, February 11, 2013
The Wigwam Farmer's Market is held on our front lawn and features fresh fruits, vegetables and handcrafted delicacies from the local area. We’re so happy you enjoyed the Sunday market as well as our accommodations, restaurants, and pools while staying with us for your business meeting. It would be our pleasure to welcome you back for your next meeting or for a leisurely getaway. Thank you very much for your review.
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Macclenny, Florida
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 23 cities Reviews in 23 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 7, 2013

Just got back from a managers meeting held at this resort with a little over 340 fellow employees. I must say they handled our crowd with great ease. Their conference facilities were great and the staff was amazing.
The rooms were very roomy and clean as well as fairly modern. Pool was good with a great pool bar, and I highly recomend their Desert Rum Punch. Not to many of them though. The attached golf course was fair. It was in very good shape but if you are looking for a picturesque course, I would go else where. I saw several on the way from the airport.
We had a great dinner at a place they call sunset point. They built a fake western town facade and did an outside arizona style cook out with western games such as hatchet throwing, quick draw and roping. The view of the mountains at sunset and the smell of the ribs cooking on the grill were an amazing experience.
I dont know if this would be my first choice for an arizona vacation but if you want something quiet and relaxing with good access to the area it is a good choice.

Room Tip: I stayed in the villa style rooms. They were close to everything and very nice.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWigwam, General Manager at The Wigwam, responded to this review, February 11, 2013
Thank you for your review of The Wigwam. It was a pleasure to having you stay with us for the conference as we truly enjoyed meeting and taking care of your group. Our resort offers a variety of indoor and outdoor settings for meetings and, as you mentioned, a dinner at Sunset Point, our signature Old West-flavored outdoor venue with a stunning backdrop of the Arizona desert. We hope that you will return soon whether it is for business or for leisure. Thank you.
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Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed February 7, 2013

This resort feels like "old" Phoenix and it was the perfect backdrop for a relaxing weekend. There is something here for everyone here: 3 golf courses, spa, several pools, and a nice choice of restaurants all serving great food. The service is topnotch and all the staff was consistently professional and eager to help. Our room was lovely, with a very comfortable bed and large patio. We will be back!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWigwam, General Manager at The Wigwam, responded to this review, February 11, 2013
At The Wigwam we thoroughly enjoy taking care of our guests and helping create a wonderful experience. We’re thrilled that you had a relaxing weekend with us. Your praise for our staff is greatly appreciated, thank you. We hope that you will allow us the pleasure of welcoming you back again soon.
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Topeka, Kansas
1 review
5 of 5 stars Reviewed February 6, 2013

We loved our stay here!! We came to cheer on K-State at the Fiesta Bowl! The location was great and we enjoyed spending time on the resort grounds also. While on our vacation, I came down with the flu :(. I felt very comfortable at the Wigwam during my illness. The staff was very helpful and accommodating to me. I would recommend the Wigwam to everyone!!!

Room Tip: The rooms are very spacious and we could not hear any noise from outside or neighboring rooms.
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWigwam, General Manager at The Wigwam, responded to this review, February 11, 2013
We’re delighted that you loved your stay at The Wigwam for the Fiesta Bowl but we are so sorry you were feeling under the weather. It is always our pleasure to help our guests in any way we can, including making them extra comfortable when they are ill. Please come back again for another visit as we would love to welcome you back.
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1 review
5 of 5 stars Reviewed February 6, 2013 via mobile

The Wigwam really surprised me by surpassing my expectations in every area. It is a great value for the money and delivers everything a high end resort delivers and more! As an added bonus, the staff is incredibly focused on customer service making your resort experience very enjoyable!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWigwam, General Manager at The Wigwam, responded to this review, February 11, 2013
At The Wigwam the staff is committed to ensuring that our guests’ time is memorable and that their needs are tended to. Thank you very much for your review and kind acknowledgement for the service you received. We’re delighted we could exceed your expectations and that you had such a great time. Please visit us again soon as we would love to welcome you back.
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Salina, Kansas
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 6, 2013

We won't stay anywhere else, unless they're full! Rooms are fresh and up to date. We would be comfortable spending a year or more there. Besides the incredible facility, people are the Wigwam's real asset. Jim is a star. He will probably greet you at breakfast (the breakfast buritto is to die for) and has a wealth of knowlege about the happenings all around Phoenix and it's wonderful 'burbs.

If they are only rated 5 star, it's because they don't make a 10 star.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWigwam, General Manager at The Wigwam, responded to this review, February 11, 2013
We can’t thank you enough for your glowing review of The Wigwam. It was our pleasure to have you stay with us on your recent trip to the area. Your gracious praise for our staff is genuinely appreciated and we will share your comments with everyone. All of us here are looking forward to welcoming you back the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Wigwam

Address: 300 Wigwam Boulevard, Litchfield Park, AZ 85340
Location: United States > Arizona > Central Arizona > Litchfield Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Litchfield Park
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Wigwam 4*
Official Description (provided by the hotel):
Beloved by generations, this Arizona landmark, Historic Hotel of America and AAA 4 Diamond property couples historic charm with a truly modern sense of adventure. Relax in the elegant comfort of 331 casitas and suites, but be sure to carve out time for our legendary golf, superb spa, four pools - including a new 25-foot tower with twisting water slides -distinctive cuisine and innovative, Arizona-inspired programming. The Wigwam is the ideal choice for both locals and guests who seek exceptional accommodations, amenities, activities and service that are enriched by the genuine flavors and real character of Arizona’s past and present. Rich with over 80 years of tradition, The Wigwam inspires locals and guests to “Make Some History” by creating memorable stories and cherished new traditions of their very own. ... more   less 
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Also Known As:
The Wigwam Golf Hotel Litchfield Park
The Wigwam Golf Resort And Spa
The Wigwam Hotel
Wigwam Hotel Litchfield Park
The Wigwam Arizona/Litchfield Park

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