We booked this hotel for a two night stay because we had a delicious dinner there two years ago. The room was fine, if on the small side, over looking the pool and courtyard.
We were due to dine in the hotel on both evenings. However, on the first evening we ordered our starter, wine and ostrich steaks ( we had these on our previous visit and they were perfect). The starter and wine were good but the ostrich steaks arrived, one was meant to be medium rare, the other medium. Both were overcooked and very very tough - inedible. We called the waiter over and complained. The steaks were taken away after the man tried to tell us that it was somehow our fault!! We were asked if we wanted another but declined and requested fillet beef steak instead. Forty five minutes later and no sign of our food, we decided it was too late and left. We eat at another restaurant the following evening.
Breakfast was uninspiring - no tables set, staff generally inattentive and unfriendly - as most there were, front desk included.
On departure we found that dinner for two plus drinks had been charged to our room. Fortunately we could prove we ate elsewhere. Note to other visitors - check your bill carefully and keep other receipts.
We won't be returning.
- Also Known As:
- Queens Hotel Oudtshoorn
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