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“Great place to stay” 4 of 5 stars
Review of Epic Guest House

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Epic Guest House
7 Wolf Power Close | PO Box 1991, Noordhoek 7985, South Africa   |  
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Hotel amenities
Ranked #3 of 12 Noordhoek B&B and Inns
Sempach
1 review
“Great place to stay”
4 of 5 stars Reviewed November 9, 2012

I had a great time in South Africa staying in the epic guest house. The owner was extremly friendly, gave us very useful advices about what we could/should see and do around Capetown. The house was lovely and very clean. I can recommend the epic guest house to everybody

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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31 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Wellington, New Zealand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 22, 2012

Had a great time in South Africa with Epic Enabled - Joburg, Kruger, private game reserve, and Capetown. Great people and very eay to deal with - as a group we had pre-requested some items of the trip and the guide was flexible and had some great alternative ideas as well - Accommodation excellent , as well as the equipment provided - a great stress free holiday for everyone. Within our group of friends we had peole in wheelchairs, mobility issues, visual impairment , and brain injury -quite a variety of complex personalities however everyone commented on the relaxed, yet smooth running of the tours. For several in the group it was a repeat experience - though when animals are involved there is no repeat experience - each one is different and special at the time to the various individuals. The focus of the group was to view the wildlife and also have the opportunity to get up close to others - which is certainly a possibility at Tshukudu - yes many of the animals have been orphaned and it has been necessary for them to have had human contact but they are not 'tame'. None of the group had any issues with any of the vehicles in which we were transported - they appreciated the efforts of Alfie and Jakes for them to be able to transfer to sit and travel in the usual game drive vehicles -. Capetown Accommodation was five plus star - "absolutely marvellous" was one comment, and the mix of organised tours and free time was appreciated. Everyone had a great time - and some are already saving for yet another trip.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrow, United Kingdom
Top Contributor
53 reviews 53 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed September 3, 2012

It’s quite hard to know where to start with this review. There are so few safari options available for wheelchair users that any serious effort to provide tours is to be applauded and clearly a lot of thought has gone into this tour. Epic have sought out good accommodation, badgered South African National Parks and others to provide some accessible rondavels and facilities and started on the process of developing tours and vehicles. But there is still a long way to go at the destinations and in terms of Epic’s approach. Although their site stresses flexibility and a capability to deal with a range of disabilities – which is great – in practice insight into disability and the needs of wheelchair users was very limited and there was a lot of shoe-horning into a one-size-fits-all approach. The first problem was the Mercedes Sprinter used for the tour. The ramps were good as were the clamps, belts etc for securing the chair in the car – but there was NO seat belt for the wheelchair user. This was a serious and potentially dangerous omission on a tour involving 8 hour driving days on fast roads and then safari driving on dirt roads. We luckily had our on strap to use. There was also no air-conditioning.
Vehicles were also the biggest problems in the parks. While rooms and bathrooms and public areas were accessible, safari vehicles for night drives, sunset drives etc (both in Tshukudu and Kruger) were not and the method used to try to get my son into a very high vehicle at Tshukudu was dangerous in the extreme with ramps at far too steep an angle, whiplashing when going over the top of the ramp and then an inability to understand that a lack of leg space was a serious issue. This had not been thought out and pre-boarding suggestions and comments had been ignored leading, sadly, to the need for angry words to convince the Epic guide and owner, Alfie, that this was not suitable and to ensure a more suitable vehicle (which was available but whose use was going to be denied us) was available. Similarly in Kruger, despite pre-tour requests for sunset drive bookings, no checks had been made about the ease or even possibility of transfer into vehicles.
The safari itself was a game of two halves. There was very good viewing in Kruger with great lions, leopard, rhino, elephant and buck sightings (including the elusive Nyala). Ironically, with the exception of one distant view of a lion on a recent buffalo kill, none of these were down to the knowledge or diligence of the Epic owner, Alfie, but were the results of us spotting others who had spotted animals. Alfie learnt his trade running backpacker and trans-Africa trips where it is a matter of good organization, getting the miles in and keeping unruly backpackers in line. This approach does not work on a small, tailor-made safari involving people with 30 years’ experience of safaris (including self-drive ones). Alfie had an attitude to checking sighting boards and listening to what other guides/drivers had to say reminiscent of Captain Red Rum in Blackadder when asked why he hasn’t a crew - Rum: Opinion is divided on the subject. Edmund: Oh, really? [starting to get the picture]. Rum: Yahs. All the other captains say it is; I say it isn't. Alfie would not look at sighting boards and when told by other guides that lions with cubs or hyenas had been seen he would not follow them up. Instead he would drive off elsewhere on deserted roads where little would be seen but where he would regale with what he’d seen there three months or a year ago.
There is no way of avoiding the issue that Alfie, hard as he worked and well as he cooked, was a major impediment to the enjoyment of the trip. His controlling approach, lack of flexibility and know-it-all attitude might be good for inexperienced backpackers or those with no experience of Africa but it was a major irritation to experienced travellers like us, who knew a lot and had seen and done a lot. This was heightened by his habit of contradicting everything that was said or identified by the safari-goers. We saw a rhino side –on with the horn visible, I said “rhino” – he said, “no, a hippo”. A few seconds later he whispered, “oh, a rhino”. This was not a one-off. He was particularly prone to disputing bird-sightings but had a poor knowledge of birds – denying that an unmistakeable paradise flycatcher was a flycatcher and when shown it in a South African bird book claiming it was never seen in the Kruger at that time of year, when it is actually present all year. The same happened with African Hawk Eagles, immature Fish Eagles and several other birds.
The trip to Tsukudu turned out not to be what we expected. If you want an animal encounter trip with limited game-viewing on a small reserve with mainly captive-bred and semi-tame animals then go to Tshukudu – if you want the “ultimate big-five safari”, as it is billed, then give it a miss. It was well-run but not a private game reserve in the sense of others in South Africa. It is really a giant petting zoo with elephants that respond to their names and a very limited number of animals.
Towards the end of the trip, other problems emerged. In South Africa, it is a bad sign when a white guide starts a sentence with “I’m not a racist”. Ones starting like that and then continuing, “not one single black person employed in the Kruger is there on merit”, suggest a problem with the opening phrase – worsened when it turns out Epic employs no black drivers/guides for tours and the company also avoids employing black South Africans as, it seems, they don’t work hard enough. The guide’s chain-smoking was not good when you have to sit in the same vehicle with him and on a final six hour drive to Johannesburg his decision to turn on his music and then continually flick through the songs hardly letting one finish was immensely annoying. Reviews shouldn’t really deal with personalities, but when they intrude so much on the enjoyment of the safari, it is unfortunately unavoidable.
I would never use Epic again and would urge those considering it to ask lots of questions and ensure you are really sure about what you want to do and what you are getting.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EpicGuesthouse, Owner at Epic Guest House, responded to this review, September 10, 2012
We are very sorry to hear that your holiday with us did not live up to your expectations.
Since we started our accessible safaris in 2001 we have never had any reports like yours (as you can see from our other comments) and unfortunately have to acknowledge that we can not make everybody happy. We are very passionate in what we do and consider our tours our ‘lifework’ and not a job. We are hurt by some of your comments and we genuinely struggle to understand some of your remarks.
Epic Enabled
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gouda, Zuid-Holland, Netherlands
1 review
5 of 5 stars Reviewed July 13, 2012

We have four people including 2 wheelchairs spent 7 days in Kruger led by Alfie. Very knowledgeable and has told us a lot and pretty things. Then we have 6 days in the hospital and Alfie Sabiene in Cape town. Never in such a beautiful location and large been. Also in Cape town had beautiful tours. The care of Sabien was great. So Alfie and Sabien great thank you, our holiday a great holiday made​​.

Ed en Heennie Baks
Gouda
The Netherlands

Room Tip: Beautiful rooms adapted for disabled people in a very good location. HIGHLY RECOMMENDED!
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bucks
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2012

Alfie and Sabine made our stay in Cape Town a truly memorable experience. Their attention to detail in providing the rooms in the Epic Guest House with the space and amenities for a wheelchair user is exceptional and ensure that a disabled visitor can relax in very comfortable surroundings with ease and independence.
We visited many amazing places in and around the city of Cape Town in Alfie's wheelchair adapted minibus from the top of Table Mountain to the Cape of Good Hope - these trips were made all the more enjoyable by Alfie's interesting descriptions and comments along the way.
All in all, our visit to Cape Town 'ticked all the boxes' for an excellent, wheelchair friendly holiday.

Stayed January 2012, traveled as a couple
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Berlin, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 23, 2012

Not far from Cape Town to visit the town, the Tablemountain and Cape Hope. Few minutes to a amazing scenic drive along the atlantic the guesthouse is a wonderful place to stay. And the hosts are so nice and friendly. Sabine tells us so much about the region and the living there. Thank you so much!!!

Room Tip: We take the biggest room, beacause we are two wheelchairdriver.
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  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
5 of 5 stars Reviewed January 18, 2012

We had the most amazing stay at Epic Guest House

When we originally booked with Sabine it was just for us – at the last minute we needed to take our two children along.

Sabine didn’t bat an eyelid in saying that was no problem – she actually upgraded our room (at no additional cost) ensuring both our kids had a bed to sleep on.

The room was so spacious the four of us had more than enough room to move around as we pleased.

The breakfasts were amazing! Sabine even managed to satisfy my one fussy little eater.

Sabine, Alfie and Josh went out of their way to make us feel at home – we ended up feeling like we were in our own home right from the minute we arrived.

Room Tip: We stayed in the Enkosi (Thank you) room. It is very spacious and has the most beautiful view
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Epic Guest House

Address: 7 Wolf Power Close | PO Box 1991, Noordhoek 7985, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Noordhoek
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 B&Bs / Inns in Noordhoek
Price Range (Based on Average Rates): $
Number of rooms: 4
Official Description (provided by the hotel):
The accessible Epic Guest House is situated in rustic Noordhoek at the foot of famous Chapman’s Peak, in Cape Town - South Africa. We offer accessible B&B accommodation for everybody - no barriers! 4 disabled friendly bedrooms 2 being spacious en-suite family rooms as well as 2 double/twin rooms (with their own separate bathrooms), all with accessible roll-in showers and very inviting comfortable beds. ... more   less 
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Also Known As:
Epic Guest House Noordhoek, Africa - South Africa

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