the start of my stay at crystal towers was terrible to say the least but got better afterwards..
heres a short description..
I mailed a week prior to my stay to request a early check in and also called a day before to do the same but when I arrived at the hotel the room was not ready.. speaking the the guy at reception (who was not at all helpful) he said that the person in the room is a procard member and can check out later the the normal check out times (I am a procard member as well so cant I get early check in?).. none the less he said I should be able to check in by 2pm or 3pm (normal check in is at 2pm so why later than that?) I had to leave my family at the hotel in the reception area at 12 to go to mosque as it was Friday (the reason I requested the early check in).. when I left I spoke to another lady who said that my room will be ready at 2 .. when I arrived back at about 2.30pm still nothing!!! apparently they had a guest who refused to leave the room (and they made their problem my problem) as I was suppose to check in by 2.. by now I was really upset and took a refund and left the hotel and decided to seek alternate accommodation.. just before leaving I called the GM Garry Coetser (who was not in at the time) and told him about the issues pathetic service from the hotel (except for one lady Momay who was really nice to us) .. within a few minutes he called me back to apologise and requested that I come back but I was on the highway out already.. a while later he called again and asked me to come back again as he had sorted out the problem with the room and had it all cleaned and ready for us to move in.. from there on everything changed.. the service seemed much better than previously and I really enjoyed the stay.. the room I booked was a suite and that was superb..
I must say that Gary really assisted and went the extra mile to make our stay even better.. small things like putting sweets and chocolates and juices in the room for the kids made a world of difference as after an exhausting day for them it just brought out the smiles.. huge thanks to Gary for all of his help .. had it not been for him I would not have gone back to the hotel ever again.. Gary in my rating gets 5 stars for service but not the hotel in this review for obvious reasons
- Official Description (provided by the hotel):
- African Pride Crystal Towers Hotel & Spa is where innovative, modern design meets timeless sophistication and luxury. Located in the heart of the Century City urban hub, African Pride Crystal Towers Hotel & Spa is settled beside a palm-lined canal, and boasts views that stretch out towards the majesty of Table Mountain. Situated a mere 15 minutes from the airport, city centre, V&A Waterfront and the start of the luscious Cape Winelands, Cape Town is at one’s fingertips. What we call – Cape Town’s back yard. Take advantage of our complimentary scheduled shuttles to and from the CTICC, V&A Waterfront, Table Mountain, Camps Bay and Clifton Beaches. If you want to stay close by, take a walk across our exclusive access bridge to Canal Walk Shopping Centre, with 400 stores open all day. On your return, unwind on the deck with some fresh sushi and delicious cocktails, whilst watching the sun set over the metropolis. However, if you are looking for an intimate dinner, make your way down to the Towers Restaurant for a dining experience designed to entice the senses. If relaxation is at the top of your list, then a visit to the Award Winning Life Day Spa is an absolute must. It offers a unique place of relaxation that provides sanctuary from the stress of modern life. Facilities include treatment rooms for individuals and couples, a floatation chamber, a gym, sauna and steam rooms. To end the day, return to your magenta lit room and kick back with one of our complimentary DVD’s from the comfort of your bed or lie back in peace and soak in what it feels like to Live the Crystal Life. ... more less
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- Also Known As:
- African Pride Crystal Towers Hotel & Spa Cape Town/Milnerton