What a Shame. The St James at Knysner had all the ingredients to make this old manor house a truly memorable stay however this hotel has become memorable for all the wrong reasons.
after a fairly arduous journey from our last wonderful truly 5 star destination we were greeted by a rather odd french manager/bell boy/waiter who proceed to make strange jokes about nothing.(no welcome drink) this was followed by a problem with our reservation. The problem was dealt with a lot of shouting on the phone as i was left wondering around the hotel with no one explaining the problem or any time offering me a solution to the lack of room.
Eventually this was sorted out and even though my room had been given to someone else i was given an upgrade to big bigger suite, this was then followed with comments like. "dont worry about the mix up you've got an even better room now."
my room was a large suite a little dated in decor and bathroom. the towels were thin and rough. bath robe were all too small. tv only had 8 channels and although you might say your not here to watch tv but i expect a 5 star hotel to offer a full dstv package especially in a suite like this.
Never have i stayed in a hotel that paid so little attention to new years eve as the St James.We were told the hotel was doing diner. Tables had been placed in the dining room and also in the large glass fronted lounge, as a paying guest in the hotel we were not even sat in the main dining room where there was soft lighting, candles and background music. The lounge was made up of tables and garden chairs brought in from outside. There was no music, no candles on the tables no atmosphere, nothing apart from one christmas cracker on the side plate. to which i received a pen of better quality than the bic biros in the rooms of the hotel.
the food was sub standard to say the least i feel very sad to hear a waiter bringing duck breast salad to the table saying "ok who's having quack quack"
The meal was over by 930-10pm and feeling totally disheartened we left and turned in for the night. What a New Year
I could not recommend this hotel to anyone. There are far better 5 star hotels in and around knyser and Plettenburg bay than the St James
when a hotel claims its 5 star status i can only compare it the other wonderful establishments that South Africa has to offer
The Oyster Box - Durban
The Mount Nelson - Cape Town
Hartford House - Kzn Midlands
The BirkenHead - Hermanus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.