Beautiful view; that was the positive part. About the room: the design of the room was terrible. The designer took more effort in the design than in functionality. Everything but the toilet was in one room.
Our check in was handled in a rush. The staff was very friendly, but on two occasions they failed to pass us information in time and on one occasion they gave us wrong information about the costs of a trip with an external guide, which gave us a very uneasy feeling. Of course we paid the full amount.
Furthermore, the reception desk was unmanned after 19.30; guests had to rely on a telephone number in case of any questions or an emergency. Finally, for a 4-star hotel one would expect the breakfast to be inclusive of the hotel rate without any additional costs; the concept of a breakfast voucher of R 50 is, in our view, unprofessional. The breakfast was not even in the hotel itself, except on Mondays. If Mondays are possible, why not offer your guests breakfast in the hotel during the whole week?
- Official Description (provided by the hotel):
- The Lofts Boutique Hotel is housed in the old Boatshed on Thesen Islands, Knysna. The refurbished building with its architectural design gives The Lofts Boutique Hotel an individuality which is also reflected in the difference in the Luxury Loft Rooms & Self catering apartments’ decor. Our accommodation consists of 3 lagoon suites with uninterrupted and breathtaking views of the lagoon, 7 luxury loft rooms and 5 luxury 2-bedroom suites all overlooking the beautiful architecture of Thesen Harbour Town. We also offer our guests a beautiful splash pool to laze around on sunny days & a martini bar lounge area where you can relax with a cup of coffee in the morning or enjoy a drink while watching the sun set in the afternoon.Our friendly service will spoil you and will make your stay memorable. Visit the privately owned spa and pamper yourself with luxurious treatments or stroll through The Boatshed and enjoy the unique shops open for you to experience or enjoy a superb meal at famous île de païn bread café, one of South Africa’s top ten restaurants.The location on the waters’ edge provides our guests with a tranquil relaxing experience. Here you will enjoy the serenity of an island, the magnificent views of the surrounding green hills and the power of nature expressed by the changing moods of the lagoon.The Lofts Boutique Hotel will be your most memorable escape to date! ... more less
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- Also Known As:
- Lofts Hotel Knysna