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“Over priced” 1 of 5 stars
Review of Conrad Pezula

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Conrad Pezula
5.0 of 5 Hotel   |   Lagoon View Drive, Eastern Head | Pezula Estate, Knysna 6571, South Africa   |  
Hotel website
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Hotel amenities
Special Offer
30% off Bed & Breakfast
Ranked #8 of 30 Hotels in Knysna
Port of Spain, Trinidad
2 reviews
Reviews in 2 cities Reviews in 2 cities
26 helpful votes 26 helpful votes
“Over priced”
1 of 5 stars Reviewed January 31, 2006

We had high hopes for this part of our holiday. It was the most expensive part, we wanted luxury and pampering and had splashed out a lot of money on this place.

Having booked 2 interconnecting rooms for ourselves and 2 kids, we arrived to find that kids were only allowed to dine in the evenings between 6 and 7 (can't have other diners witnessing the little savages). Fair enough, but the room service was painfully slow and failed to get simple instructions right. How difficult can plain pasta with grated cheese be? Pasta arrived without the cheese. By the time we had called twice for the cheese the pasta was cold, kids wouldn't eat it.

A dress code for the evening was stipulated in the information, jackets required for the dining room. My husband duly rushed off and bought a jacket. That night, hardly another jacket in sight. OK I guess he should have checked first. Grrrr. THat was after the babysitter showed up half an hour late and the pre-dinner cocktails took 25 minutes to serve.

However, the food and wine were top notch, absolutely excellent.

The hotel prides itself on its spa and I was eager to spend some time being pampered. We were there for 5 nights and I could not get a single appointment the whole time. I have since been told I should have booked treatments in advance. I was very disappointed and fed up with this - when you're travelling with kids, a spa session is the only quiet time you get.

Final straw was being told that the kids could not use the indoor pool on a rainy day, because it's for over 12's only. Then my husband went to use the gym and saw another family in there with their very small kids.

Seems like Pezula like making rules but not enforcing them. Be consistent guys, and visit one of the Four Seasons hotels in Egypt for some tips on service - it's no coincidence that they appear in the Africa top 10.

Loved the rooms, the food, wine and general layout. Especially the bathrooms with large baths and underfloor heating.

  • Stayed January 2006
    • 1 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor C, General Manager at Conrad Pezula, responded to this review, March 12, 2015
Dear expatspoiltbrat

Thank you for your review and for choosing to stay at Conrad Pezula.

Please rest assured that we have noted your comments and will use your valuable feedback to assist with continuous improvements to reach our best performance and offer you, our valued guest, an extraordinary experience.

We do hope we will have the opportunity to welcome you back and restore your confidence in us.

Kind regards

Victor Chalfoun
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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362 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about Conrad Pezula

Address: Lagoon View Drive, Eastern Head | Pezula Estate, Knysna 6571, South Africa
Phone Number:
Location: South Africa > Western Cape > Knysna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Knysna
#2 Spa Hotel in Knysna
#4 Family Hotel in Knysna
#7 Romantic Hotel in Knysna
#8 Luxury Hotel in Knysna
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Conrad Pezula 5*
Number of rooms: 86
Official Description (provided by the hotel):
Conrad Pezula delivers a whole new world of luxury and privacy in elegant African style. Situated in Knysna, just a 40-minute flight from Cape Town, it is known for its gourmet restaurant, award-winning spa, exquisite location and secluded beach. A wide choice of activities includes golf, tennis, horse riding, canoeing and hiking. Accommodation is in 78 stylish suites each with its own fireplace, balcony or patio and spacious bathroom, 5 two bedroom villas and the grand Pezula Castle. ... more   less 
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Also Known As:
Pezula Hotel Knysna

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