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“Excellent” 5 of 5 stars
Review of Conrad Pezula

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Conrad Pezula
5.0 of 5 Hotel   |   Lagoon View Drive, Eastern Head | Pezula Estate, Knysna 6571, South Africa   |  
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Ranked #6 of 28 Hotels in Knysna
A TripAdvisor Member
“Excellent”
5 of 5 stars Reviewed February 14, 2014

Fantastic location and wonderful rooms.Very nice bar and lounge area .Excellent and attentive staff but service can be a little slow at times.Good food.Pool area a bit on small side if was busy.Fantastic golf course but busy and slow.Plenty o good and reasonably priced restaurants in Knysna.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier12, General Manager at Conrad Pezula, responded to this review, February 17, 2014
Dear Tripadvisor Reviewer,

Thank you very much for the review and advising us of what worked and what did not work. We certainly take your comment on board with the service that is slow and will look at the processes to increase the speed and productivity.

Knysna is such a diverse destination, you can find just about anything to your liking and I am pleased you ventured out and explored.

I look forward to welcoming you back to Knysna and Conrad Pezula.

Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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303 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Taipei, Taiwan
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 12, 2014

In spite of a disappointing start, the staff made this a great stay. The shower in our first room had a blocked drain and then the hairdryer caught fire - didn't just spark but literally caught fire with flames shooting out of both ends - the acrid odour of melted plastic in the room necessitated a change of room (rather than a hairdryer change as first proposed by front desk!) In spite of this little hiccup, we were fully satisfied with the actions of management who arranged a change of room while we dined. The (saltwater) pool is very nice, but I was a little surprised that it wasn't bigger, given the hotel size. There would appear to be space in the grounds to add another (kids pool?). The only other very minor surprise was that we expected additional mattresses for the kids to be on rollaways, rather than set out on the floor.

We'd highly recommend a visit to the private beach (free of charge), and hotel-provided picnic (at a charge). It was really lovely, and the activities were great too - my daughter did archery in beautiful surroundings: the tutor was friendly and attentive - great value for money.

Dinner was rather disappointing in Cafe Z, but breakfast was great. Breakfast waiting staff were excellent - Lisele deserves a special mention for organising egg-free scones when she learned of my younger daughter's egg allergy. There was another very minor hiccup when I was slightly overcharged for a glass of wine in the restaurant - I suspect that the 2014 prices in the system have not yet made their way into the printed menu....in spite of the fact that I struck out the incorrect charge on the receipt and wrote a note identifying the correct price, the incorrect charge still appeared at checkout - but this was swiftly corrected by front desk staff who were also friendly and efficient.

This is perhaps not the best place to stay if you plan to use Knysna as a base for touring the surrounds, due to the slight distance from the main N2 highway, but if you want a relaxing getaway with great service, this is the place to go. Overall we had a great stay and we would have returned the following week, had there been availability.

Room Tip: Upper rooms afford a (better) view.
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier12, General Manager at Conrad Pezula, responded to this review, February 22, 2014
Dear Smokescreen,

Starting the way you did is never ideal but I am very pleased that you where satisfied with the way the team dealt with the situation and that you allowed us to rectify the problem.

Thank you for the review and highlighting areas where is is possible for us to improve and do better. Please accept my apology for the incorrect charge in the restaurant. If you like you may advise me direct a bit more detail why you did not enjoy the dinner experience in Cafe Z.

The beds should be roleaway beds and I will look into this. We did have an unusual amount of children in the hotel and I suspect that the team had to make alternative arrangements to accommodate the children in the best possible way. My apology about that.

Thank you for the review, the positive recognition of team members by name is valuable and I look forward to welcoming you in the not too distant future.

Kind Regards

Gert
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Johannesburg, South Africa
Top Contributor
115 reviews 115 reviews
32 hotel reviews
Reviews in 37 cities Reviews in 37 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 10, 2014

A four day stay at the Pezula was something to look forward to and turned out to be even better than expected. The accommodation is luxurious, spacious, fresh and clean. The breakfast, whilst being fairly traditional, consists of the best quality fares and even special requests are catered for. One can hardly expect better service. All in all, one of the best local holiday destinations at what appears to be very reasonable rates.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier12, General Manager at Conrad Pezula, responded to this review, February 22, 2014
Dear WWandrag,

Thank you. A review from a Top Contributor written like that makes our chests swell. We are proud to always strive for the best guest experience and are always grateful for the recognition.

I look foward to welcoming you on your next break in teh beautiful Garden Route.

Best Regards

Gert
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Johannesburg, Gauteng, South Africa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 10, 2014

We just spent the weekend there and what a place. The rooms are awesome the setting fantastic the general staff are amazing and so accommodating to children. However, the service at the pool and Cafe Z NEEDS to improve. There was not a meal when an order got lost. You cant keep using the same excuse that they "docket got lost in the kitchen". The first time is acceptable and understandable but every meal we had? The coffees always arrived cold at breakfast. The breakfasts took forever to get made (even when there were just 4 of us at a table).

There was one brilliant waiter at the pool but the others were terrible. It took on average 40 minutes per order before we would complain. That is when there was a waitron around as we kept on having to go back to the hotel to find them. There were 4 umbrellas at the pool for possibly 30 chairs. Just not enough.

Couple of other minor complaints - the pillows were huge but hard as rocks. Int he bedroom, the chaise lounger was badly worn. The hotel had tried to cover this up with a "throw blanket" but when you are paying those prices, the least you could do us recover the furniture. Our room had no internal lock as the bracket was missing. We had to ask for new slippers as the ones we had looked "worn".

Dont destroy this perfect place by letting down the team with poor service and minor irritations. This is a truly amazing place.

Room Tip: Get an upstairs room and ask to face the sea.
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  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier12, General Manager at Conrad Pezula, responded to this review, February 22, 2014
Dear DavidR,

Thank you for the review and giving us the constructive critisism. We are reviewing all processes in the Cafe Z environment and looking at how we can streamline the guest experience even better. Please accept my apology for the service delivery problems you did experience.

We have a pillow menu and it is possible for you to order a different pillow. Perhaps at the next visist we will be able to provide you with a suitable alternative and you can have a peaceful night's rest. Teh comment about the Chase lounge is noted, we have been re-upholstering them the past few weeks and will continue untill all is repaired.

Thank you once more for allowing us to look after you while you stayed with us and I look forward to welcoming you back again.

Best Regards

Gert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 4, 2014

Really loved the Pezula Resort Hotel & Spa in Knysna. Fantastic accommodation, great views. Overall great experience. However, stay away from the Turbine Hotel - stayed at this hotel for a night - hugely disappointing. Should have stayed another night at the Pezula Resort Hotel & Spa.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier12, General Manager at Conrad Pezula, responded to this review, February 22, 2014
Dear Francois V,

One night always seem to be disappointing. I am pleased you enjoyed the evening and teh day with us and look forwad to welcoming you for a longer stay the next time you are in Knysna.

Thank you for the review and teh public recognition. I am proud of the team and what they do to create lasting memories.

Travel Safe

Gert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bruges
1 review
5 of 5 stars Reviewed February 3, 2014

An excellent stay. Terrific views from the balconies. We thoroughly enjoyed our stay and would recommend the resort to anyone who would appreciate a luxurious holiday. The golf course is excellent as well.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier12, General Manager at Conrad Pezula, responded to this review, February 22, 2014
Dear RickyBruges,

I appreciate the time you took to provide us with a review. Thank you. It is always nice to hear what our guests enjoy and give fellow travellers an idea of what to expect.

Travel safe and we hope to see you soon.

Best Regards

Gert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeffreys Bay
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 3, 2014

We took a short break for a special occasion to the Conrad Pezula and expected a beautiful place and was definitely not disappointed; the finishes in the rooms and bathroom are exceptional and the furnishings absolutely beautiful. The main building and entrance, lounges, bar and restaurants are all beautifully designed and furnished, inviting you in. However, the quality and choices offered, as well as the service, was a bit disappointing. Also, we did not find it very child friendly, although we did love cycling around the golf course early the next morning and the kids enjoyed being transported in the golf carts!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Conrad Pezula

Address: Lagoon View Drive, Eastern Head | Pezula Estate, Knysna 6571, South Africa
Phone Number:
Location: South Africa > Western Cape > Knysna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Knysna
#2 Business Hotel in Knysna
#3 Family Hotel in Knysna
#6 Luxury Hotel in Knysna
#7 Romantic Hotel in Knysna
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Conrad Pezula 5*
Number of rooms: 86
Official Description (provided by the hotel):
Conrad Pezula delivers a whole new world of luxury and privacy in elegant African style. Situated in Knysna, just a 40-minute flight from Cape Town, it is known for its gourmet restaurant, award-winning spa, exquisite location and secluded beach. A wide choice of activities includes golf, tennis, horse riding, canoeing and hiking. Accommodation is in 78 stylish suites each with its own fireplace, balcony or patio and spacious bathroom, 5 two bedroom villas and the grand Pezula Castle. ... more   less 
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Also Known As:
Pezula Hotel Knysna

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