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“Rather good food badly let down by chaotic service” 3 of 5 stars
Review of Bow Tie

Bow Tie
Pledge Square, Knysna, South Africa
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Ranked #98 of 124 Restaurants in Knysna
Cuisines: Chinese
Restaurant details
Rustenburg, South Africa
Top Contributor
203 reviews 203 reviews
98 restaurant reviews
Reviews in 85 cities Reviews in 85 cities
164 helpful votes 164 helpful votes
“Rather good food badly let down by chaotic service”
3 of 5 stars Reviewed December 21, 2013

Portions are generous. Flavours are average to good. But the service... We arrived at an empty restaurant, the first guests of the evening. A full hour later our food arrived! How is this possible!?!
Well, about fifteen minutes into our wait, some 15 Chinese regulars walked in, and were served almost immediately. When I eventually threatened to leave after 45 minutes, I was informed that they were a prior booking and had to take priority. What? If that was the case, they should have told us this up front and we could have made an informed decision about staying or not. Another table of four young women evidently did NOT find it acceptable, and left after an argument with the manager/owner.
My daughter's cold drink took ages to arrive. They had to send someone out to buy it. When it arrived, it was warm. Ice was provided, but surely a restaurant with their markup owes it clients more?
The first beer we chose off the menu was not available. We had one beer of our second choice during our long wait, and when we ordered a second round, we were told that the seeing choice had run out too! Don't these people know about stock planning and timeous ordering?
Used played and glasses are not cleared away, but stay clogging the table.
When the VIP Chinese table finished their meal, they just lit up! What century is this owner in? Has she never heard of SA's class leading anti smoking laws?
The Peking Duck was a real highlight. R195 for a whole duck, served 3 ways as 3 courses. Good flavour and ample quantities!
The rice noodles were super too'
In summary, I would use the Bow Tie as a take away outlet for good quality Chinese food. But as a sit down venue, it its shambolic.

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5 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Cambridge, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Sizzling Good”
5 of 5 stars Reviewed March 29, 2013

Great chinese food. This recently refurbished restaurant is run by a Chinese family with another in nearby Plettenburg Bay, Offers a very pleasant ambience and great food in good portions, An extensive menu. We enjoy the sizzling dishes and szechuan meats, plain rices and chow meins are the perfect accompaniment. We go about weekly during visits to Knysna. Wine list is a bit short but well priced. Also have a take away service of similar high quality. Pledge Square offers safer parking than the Main Street and we can usually park outside in the evenings. Best to speak with the proprietor for top service, she/s very helpful.

  • Visited March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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