fabulous location - right on the bay! Nice pool area, easy to get to both shops and restaurants. Good breakfast. No evening meals are served at the hotel. Staff great. There were coach parties when we stayed and it did cause a little congestion. Try JJs for nice food.

We had read mixed reviews about this hotel but decided to go ahead an book mainly as there wasn't much accomodation left due to short notice.

We booked a superior twin room and as promised it did over looked the lagoon (water jetty to be exact). Booking was a real performance, faxing copies of credit cards and ID, very backward indeed. Room was much smaller than most we had stayed in (smaller than a UK Travelodge) , no room furniture i.e. small sofa or easy chair. The so called balcony is a sliding glass door with railing directly attached to it, there is no room to stand outside at all, more or less a large window as such. Room safe did not work. Water for washing was a weird yellow colour but assume safe for washing in (not drinking of course) and there was a smell of sewage each morning from the bathroom. Clothes hanging space extremely limited. Public car parking is available outside the hotel (free so they say but you have to pay a man to "look after" your car) as in most places so it seemed. Hotel secure parking is 25 Rand / night, another rip off we felt as car park security was not tight at all.

Breakfast was excellent, service in a large restaurant and staff always helpful and freindly. Pool is small but useful and the hotel is very clean. Conclusion: very over priced much better to be found in town and along the lagoon. Would not use this hotel chain again as other of their locations (Cape castle in cape town was also poor)
Tip: visit the Heads for a great sea view, best beaches at Buffalo Bay.

We stayed 2 nights here Feb11/12th 2007. Very convenient for Tsitsikamma National Park and the Storms River mouth which is a great day out. As other reviewers have noted it is a little anonymous (more like a Travelodge) and seems to be largely occupied by coach touring parties (group trips to The Garden Route) and both nights we were there I counted 4 or 5 large coaches parked outside.
We wre a little unlucky with the weather whilst we were there and consequently can't comment on the pool facilities although the lagoon view was fanatastic even in a downpour.
We went up to Plettenburg and had dinner at The Plettenburg Bay Hotel (open to non residents) which was wonderful and has fantastic views over the bay. If returning to this area I would either book The Plettenburg Bay Hotel or if a little further south I'd find a good quality B & B in Wilderness, which has a fantastic beach. I notice 1 reviewer praised "34 South" restaurant on the waterfront - I'd just like to diaagree most strongly! I was served a "seafood" linguine which I wouldn't have given my cat (if I had one!). It was just slop and the next night we found the Plettenburg Bay Hotel for a superb dinner!

This is a boring but pleasant hotel.
It has no faults, is effectively in the Knysna 'waterfront centre' so eating is varied and straightforward. Many shops.

Room size is just about acceptable for its class, but the bed is king-sized. Clean neat and tidy done professionally. The pool is minute and effectively unusable.

If you just want a bed for the night to see Knysna then it does its job admirably.

Note that parking costs 25R/day.

No fridge. Tea/coffee making equipment.
Good aircon.

Staff well trained and helpful.