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“Great location and professional staff” 5 of 5 stars
Review of Protea Hotel Knysna Quays

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Protea Hotel Knysna Quays
4.0 of 5 Hotel   |   Waterfront Drive, Knysna 6570, South Africa   |  
Hotel amenities
Ranked #13 of 28 Hotels in Knysna
Adelaide, Australia
Top Contributor
52 reviews 52 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
“Great location and professional staff”
5 of 5 stars Reviewed July 20, 2013

The hotel is right on the waterfront with tourist shops within 200m and many eating places (in fact too many to sample them all properly). It is difficult to beat the views across Knysna inlet. It is an easy 5-10 minutes walk into town, with a nearby herbarium and walking tracks through the small forest. Also walking tracks along the inlet. This is a good place to treat yourself with a friend.

Room Tip: There is a lagoon side and non-lagoon side which might matter if you want to lie in bed and see the...
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review, July 24, 2013
Dear rogainer,

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a GUEST online review after your recent stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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403 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
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  • English first
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English first
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 20, 2013 via mobile

Was a great hotel
Alright value for money
Great things to do in Knysna
Only not good thing is that the staff are not that friendly compared to all the other protea hotels but if you can overlook that it's a great place to go on holiday

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review, July 24, 2013
Dear EugenevanLogg,

Thank you for your words of appreciation on the online GUEST reveiw that you completed after your recent stay at Protea Hotel Knysna Quays.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

Please feel free to contact me personally for any assistance you may require from our side in future.

We look forward to welcoming you to Protea Hotel Knysna Quays and to hearing from you again!

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset West, South Africa
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 16, 2013

I loved it there, the Knysna Waterfront was just around the corner and had nice restuarants and shops . Every morning there is alot to have for breakfast and the food was AMAZING :D the staff are very kind and funny people though they look serious . At the Knysna Waterfront there are some nights that there is a live performance from local people , we had a show from the boys at Rondebosch High in Cape Town. The pool is heated so we also went for a swim even if it was winter . It was an amazing time and i loved it there !! go check it out !

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review, July 18, 2013
Dear Anje5,

Thank you for your words of appreciation on the online GUEST review that you completed after your recent stay at Protea Hotel Knysna Quays.

We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

Please feel free to contact me personally for any assistance you may require from our side in future.

We look forward to welcoming you to Protea Hotel Knysna Quays and to hearing from you again!

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Africa
Top Contributor
60 reviews 60 reviews
28 hotel reviews
Reviews in 21 cities Reviews in 21 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed July 7, 2013 via mobile

We, wife and two kids aged 10 and 12 stayed here for 4 nights over the oyster festival. The location is brilliant and the fact that its a mere 30m walk to the nearest restaurant of many at the waterfront meant a glass of wine or two for dinner was acceptable. The room, we had a lagoon facing, was comfortable and consisted of 2 queen size beds, the bathroom was wonderful and large and had a bath and a separate shower, one that I could fit into comfortably, the water pressure however was not fantastic. The view from our balcony was wonderful and overlooked the lagoon, swimming pool and quay. The entire entrance of the hotel has underfloor heating and was warm and cozy, and the pool is heated and was wonderful to swim in after a long day of touring, much to the amazement of people walking by in the middle of winter. I paid the extra r25 per day for parking in the hotel parking area and it was worth it. The breakfast was of a buffet style and average, it would have been nice to have had some porridge on the go. We would definitely stay here again.

Stayed July 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review, July 8, 2013
Dear DeanSouthAfrica,

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a online GUEST survey after your recent stay with us.

We assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job!

We apologise if we couldn't meet your all your GUEST expectations, especially with regards to the poor water pressure. It was addressed to our Maintenance Manager and it seems that there was a problem with our water flow and it has been repaired.

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
65 reviews 65 reviews
64 hotel reviews
Reviews in 51 cities Reviews in 51 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed July 6, 2013

I am a gold prokard holder and I stayed here in June with my wife and baby, we had a top floor lagoon view room. No prokard recognition or gold card holder upgrade was offered at reception - sadly this has been my experience at most proteas I have stayed at.

Knysna is beautiful and the protea has a fantastic location right on the lagoon but with shops and restaurants just a few minutes walk away. The room was perfectly functional with separate shower and bath and enough space for the three of us.

Service was very friendly which I liked. As other reviewers have mentioned there is no onsite restaurant for dinner/room service but you can order room service from several of the restaurants on the waterfront. This provides more choice but you will be charged for the telephone call.

Breakfast offered a reasonable choice, there were several large groups there during our stay.

I would recommend the hotel for its location if you can get a reasonable rate and e noire you book a lagoon view room.

Room Tip: Book a high floor lagoon view room
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review, July 8, 2013
Dear p750777,

Thank you for your words of appreciation on the GUEST online survey that you completed after your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service.

We apologise if we couldn't meet all of your GUEST expectations; especially with regards to the upgrade that wasn't given. Unfortunately when it comes to upgrading any of our Prokard GUESTS, it is only subject to availability. This would explain the large groups that we were having during the busy time that you were staying with us as well.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

Please feel free to contact me personally for any assistance you may require from our side in future.

We look forward to welcoming you to Protea Hotel Knysna Quays and to hearing from you again!

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Top Contributor
173 reviews 173 reviews
23 hotel reviews
Reviews in 64 cities Reviews in 64 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed July 5, 2013

A very neatly designed hotel with stairways, balconies and decorations resembling a ship. There is an excellent lobby restaurant that has a great buffet breakfast. Located right on the waterfront, there is an adjacent mall, downtown a few blocks away and boat rides two buildings away. Rooms are a bit small but well decorated and comfortable.

Room Tip: Get a water view.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review, July 11, 2013
Dear JohntheSkierGolfer,

GUESTS' perceptions of the service they receive whilst staying with Protea Hotel Knysna Quays is the only true yardstick we have for measuring whether or not we have met their expectations.

I should, therefore, like to thank you for taking the time to complete a online GUEST review after your recent stay with us. We would like to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 1, 2013

The location, friendly staff, ambience of the rooms, attention to detail when it comes to hygiene and top quality breakfast makes the stay memorable each time that we visit Knysna. There are plenty of good places to eat lunch & dinner at the Quays or elsewhere in Knysna. Some establishments, within a 200 to 400 meter radius, allow you to add the food bill to your hotel room account. This time we arrived on a bitterly cold winter afternoon to be greeted by a room that had been warmed ahead of time.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review, July 4, 2013
Dear Zenobia B,

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations.

I should, therefore, like to thank you for taking the time to complete a online GUEST review after your recent stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job!

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Knysna Quays

Address: Waterfront Drive, Knysna 6570, South Africa
Location: South Africa > Western Cape > Knysna
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 28 Hotels in Knysna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Knysna Quays 4*
Number of rooms: 123
Official Description (provided by the hotel):
One of the best hotel locations in South Africa, the Protea Hotel Knysna Quays enjoys a spectacular perspective of the popular coastal town of Knysna. The hotel is nestled in the heart of the Garden Route and offers you a unique GUEST experience with premium accommodation accentuated with scenic beauty and natural surrounds. Renowned as the perfect holiday destination, the Protea Hotel Knysna Quays is set on the Knysna Quays Waterfront with the lagoon at your doorstep. This stylish property is suited to both leisure and business travellers alike with sheer comfort assured. Make the most of the wide array of choice facilities at Protea Hotel Knysna Quays, including a breakfast restaurant, a heated outdoor swimming pool, free internet service, conference facilities and a wellness therapist for rejuvenating massages and aromatherapy treatments. A unique dining experience is promised for every meal with four restaurants available on the Knysna Quays Waterfront where GUESTS can sign the meal charges to their room account and settle the charge upon departure. ... more   less 
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