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Protea Hotel Knysna Quays: Traveler Reviews

4.0 of 5
Waterfront Drive, Knysna 6570, South Africa
Hotel amenities
Protea Hotel Knysna Quays
Ranked #18 of 29 hotels in Knysna
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215 reviews from our community

Traveler rating
    53
    110
    39
    5
    8
See reviews for
Families
49
 
Couples
99
 
Solo
7
 
Business
7
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Cape Town
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
“Position. Position. Position.”
4 of 5 stars Reviewed January 28, 2013

This is one of the better Protea hotels we have stayed at. As is usual, the rooms and service are good. We stayed early January and the room rate was quite reasonable compared to the many other hotels and resorts in Knysna who massively inflate their prices over the peak season.

What sets this hotel apart from others is the location. You can walk out of the hotel directly into the Knysna waterfront with it's shops, hotels, boat trips and many restaurants.

The only possible complaint was that the pool wasn't the sparkling blue that it should be. Other than that, if you want a reasonable price stay in the main tourist area of Knysna, I don't think you can beat this option.

Room Tip: ask for a marina view
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review
January 29, 2013
Dear jimiti

Warm greetings from Knysna!

Thank you for completing an online review after your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon.

From all of us at the Quays, thanks again.

Yours sincerely,

Paul Fielder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset West
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Favourite Protea Hotel”
4 of 5 stars Reviewed January 26, 2013

We stayed at the Protea Hotel, Knysna Quays for two nights in a lagoon facing family room. A great hotel in a great location. Rooms and grounds are well maintained and staff are friendly. A bit of congestion at breakfast with long queues, nevertheless we had a marvellous stay. This is definitely our favourite Protea Hotel.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review
February 6, 2013
Dear craighindley

Thank you for completing an online review following your recent stay with us.

We are thrilled to receive your compliments and we will certainly congratulate the STAFF for their excellent service.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future.

We look forward to welcoming you to Protea Hotel Knysna Quays and to hearing from you again!

Best regards,

Paul Fielder
General Manager
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Shaldon, United Kingdom
Top Contributor
179 reviews 179 reviews
28 hotel reviews
Reviews in 60 cities Reviews in 60 cities
76 helpful votes 76 helpful votes
“Marvellous location”
4 of 5 stars Reviewed January 24, 2013 via mobile

African Trax our lovely tour guides Lisa and Louise booked this nice Hotel for us on the waterfront at Knysna. Our rooms had two double beds and lovely views over the harbour and lagoon. Reception were faultless and nothing was too much trouble. Breakfast was great with fresh fruit yoghurt and nuts, cereal or the whole works. Swimming pool more for a quick dip than lounging as quite small but the location of hotel makes up for this. Nice rooms and excellent location make this an hotel to return to. The beds are just made to sink in.

Stayed January 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review
January 28, 2013
Dear shish57

Thank you for your words of appreciation on TripAdvisor after you recent stay with us. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their excellent service.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.
We look forward to welcoming you to Protea Hotel Knysna Quays in the near future.

Best regards,

Paul Fielder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Good hotel in an excellent location”
4 of 5 stars Reviewed January 17, 2013

We used the Protest for two nights as a base to tour the garden route. The facility is situated right next to the quay which was very convenient. All restaurants were close by. The hotel staff were courteous. The rooms were OK. The shower was less than brilliant,but functional.
Breakfast was excellent. parking was close, free and quite secure..A free computer is available for the guests. The wifi is free but the arrangements are cumbersome..
Overall - we felt the hotel was a very good choice for people visiting Knysna and wishing to be near the waterfront.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review
January 19, 2013
Dear Yoram_Shimoni

Warm greetings from the heart of the Garden Route!

Thank you for completing a review on TripAdvisor. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best!

Yours sincerely,

Paul Fielder
General Manager
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Johannesburg, South Africa
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Most Beautiful Protea Hotel!”
5 of 5 stars Reviewed January 15, 2013

This is the most beautiful Protea Hotel of them all! We were lucky enough to stay at the Protea Hotel Knysna Quays for 2 nights during our recent visit to Knynsa in December.

Our room was absolutely gorgeous, we had a lagoon facing room and enjoyed watching the sun set and rise from our little balcony. It was postcard beautiful.

The room was very specious, clean and so well decorated. The bathroom was also very very clean and comfortable.

The best part about our stay was to just walk out of the hotel and into the waterfront where we could shop and have a wide variety of restaurants to choose from.

The pool area was lovely, and having the bar just on the other side had us relaxing there for a while.

With me being a Travel Agent, I would highly recommend this gorgeous hotel to anyone from corporate travellers, honeymooners and families.

The service was 5 star, from the porters to the reception, all had smiles on their faces.

This stay was the first of the holiday and made it just that extra special.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review
January 16, 2013
Dear Gabby V

Thank you for taking the time to complete a review on TripAdvisor and to write down your additional positive feedback after your recent stay with us at Protea Hotel Knysna Quays.

I am delighted to hear that the STAFF were so friendly and efficient. Your commendations are highly valued, and I wish to assure you that we have congratulated the TEAM for doing such an outstanding job!

GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel Knysna Quays again soon.

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Protea Hotel Knysna Quays

Also Known As:
Protea Hotel Knysna
Address: Waterfront Drive, Knysna 6570, South Africa
Region: South Africa > Western Cape > Knysna
Amenities:
Bar/Lounge Free High-Speed Internet Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotels in Knysna
#10 Family Hotels in Knysna
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
One of the best hotel locations in South Africa, the Protea Hotel Knysna Quays enjoys a spectacular perspective of the popular coastal town of Knysna. The hotel is nestled in the heart of the Garden Route and offers you a unique GUEST experience with premium accommodation accentuated with scenic beauty and natural surrounds. Renowned as the perfect holiday destination, the Protea Hotel Knysna Quays is set on the Knysna Quays Waterfront with the lagoon at your doorstep. This stylish property is suited to both leisure and business travellers alike with sheer comfort assured. Make the most of the wide array of choice facilities at Protea Hotel Knysna Quays, including a breakfast restaurant, a heated outdoor swimming pool, free internet service, conference facilities and a wellness therapist for rejuvenating massages and aromatherapy treatments. A unique dining experience is promised for every meal with four restaurants available on the Knysna Quays Waterfront where GUESTS can sign the meal charges to their room account and settle the charge upon departure. ... more   less 
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