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“An amazing place with wonderful staff” 5 of 5 stars
Review of Turbine Hotel & Spa

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Turbine Hotel & Spa
5.0 of 5 Hotel   |   36 Sawtooth Lane | Thesen Islands, Knysna 6571, South Africa   |  
Hotel amenities
Ranked #11 of 28 hotels in Knysna
Pretoria
1 review
1 helpful vote 1 helpful vote
“An amazing place with wonderful staff”
5 of 5 stars Reviewed February 12, 2013

This is a fabulous place - a beautiful setting and fantastic staff. A more than 5 star experience - can't wait to go back. The service is outstanding and the rooms are wonderful and modern. No dusty carpets! I am not sure if all the rooms have views, but it is worth having a room with a view as its breathtaking. So many restuarants to walk to on the island. Such an innovate concept to reuse a power station and keep all the machinery!

Room Tip: Make sure you get a room with a view - its breathtaking!
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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138 people have reviewed this hotel

Traveler rating
    88
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Port Elizabeth, South Africa
1 review
5 of 5 stars Reviewed February 3, 2013

My husband and I had the pleasure of celebrating our wedding anniversary at this unusual yet amazing hotel for 2 nights and it was too beautiful. We received excellent service from the moment we (ok, hubby made the booking) made a booking to the day we checked out.

First we couldn't get over the idea of transforming an old power station into a hotel, what creativity! The location (Thesen Island), the view and the service excellence of the hotel staff (esp. Liesl Rentzke and General Manager, Ernst Ludick who made the occassion extra special for us), was the cherry on top.

What a beautiful experience!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ernst L, General Manager at Turbine Hotel & Spa, responded to this review, February 24, 2013
Dear MargorieM

Thank you for the review and we are proud we were able to spoil you for your anniversary. I have a feeling we'll be welcoming you back in future and look forward to seeing you then.

Regards

Ernst and The Turbine Team
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Knysna, South Africa
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed January 26, 2013

The Turbine has managed to get their mix of excellent cuisine and service, together with service, brilliant ambiance and a quaint history of the original old power station, just right. A must to experience.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernst L, General Manager at Turbine Hotel & Spa, responded to this review, February 24, 2013
Dear Elaine Schoeman

Thank you for the review. We hope to become known as the best boutique hotel in Knysna and the Garden Route, and aspire to put forward an excellent offering always. To that end, our front of house staff have all recently taken part in a comprehensive service revision course as we strive to lift our quality standards.

Warm regards

Ernst
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Cape Town Central, South Africa
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 21, 2013

We only stayed 1 night but we're definitely going back! From the moment you walk into this hotel till the moment you depart you are experiencing something not many hotels can offer you and that is a part of history of the old powerhouse that is now this amazing hotel. Aside from the superb architectural experience the situation on the canals is fantastic, the service outstanding and the room amenities and quality beyond expectation. Anyone going to Knysna should not miss this experience and if you are not able to stay there then pay them a visit ....it's worth every minute and every cent.

Room Tip: A room overlooking the pool area is one of the better views...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Elizabeth, South Africa
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 15, 2013

We stayed at the Turbine Hotel & Spa in Knysna in December for our honeymoon and were blown away by the excellence of their staff, their meals, drinks and accommodation. We have never before encountered such efficient staff / service. The employee of the month was especially good. Would recommend this hotel to everyone. Liezel & Jamin

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernst L, General Manager at Turbine Hotel & Spa, responded to this review, January 19, 2013
Dear Liezel L

We are proud that we were able to make your honeymoon such a memorable one. As with all of our reviews, we will share the comments amongst our team and I am sure they will all appreciate your compliments.

Wishing you and Jamin much married bliss

Ernst and The Turbine Team
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Northern Ireland
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 10, 2013

My family of 4 spent 4 nights at Turbine Hotel and Spa just after New Year. Unfortunately our arrival was very disappointing as the young man at reception was very off hand and distant. The hotel was very unusual and definately some sort of initiation tour would have been helpful - he was vague - almost being rude.
Other staff were helpful and tried hard to please. However, they may have been at a slight disadvantage as we had come directly from The Cape Grace, Capetown!
Rooms were pleasant although both of ours had no outlook. Breakfast was OK and we had dinner twice which was excellent - however the menu was the same every night we were there.
Turbine is a hotel that is trying very hard but although management appeared to be constantly about no one approached or spoke to us at any time. We did enjoy our time here but by the end we were getting slightly tired of the abundance of the ornamental machinery!

Room Tip: Try and get a room overlooking the water.
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernst L, General Manager at Turbine Hotel & Spa, responded to this review, January 19, 2013
Dear 577Nicola

I am pleased your family had an enjoyable stay in spite of the not-so-warm welcome that you received. We have initiated appropriate counseling measures to address this issue, and insist that all of our Reception staff provide commentary on the various machinery when showing guests to their Suites.

With the hotel being just over two years old, our aim is to achieve similar renown for our quality of service as some of the better-known, established hotels in the country are famous for. I'm sure we'll get there!

Regards

Ernst and The Turbine Team
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New York City, New York
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed January 8, 2013

The hotel speaks to the characteristic imagination and creativity ones finds in South Africa. It is a striking example of a post-industrial remake of a power station. The rooms are impeccably designed and presented. Be prepared, however, that the rooms are quite small and price high. The public spaces suffer from the intrusion of gaudy "art" that is for sale and not in keeping with the original design. Service is very uneven, at the front desk, in the bar and in the restaurant. Our car was valet parked by the manager on arrival, but no one was on hand to even help with bags when we left. There were various confusions with orders in the cafe and bar and service was always slow. None of this ruined the trip but this is not 5 star - check out the Conrad Pezula to witness that.

Room Tip: Rooms can suffer from noise from other rooms, avoid 110, 111 and 112 that overlook the parking lot.
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  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernst L, General Manager at Turbine Hotel & Spa, responded to this review, January 19, 2013
Dear Kevinathome62

Thank you for your review. It is unfortunate that your taste in art differs from ours, but that is art, I suppose. We make a point of showcasing predominantly contemporary pieces from talented emerging artists from our immediate surrounds, and are always searching for new contributors.

We are committed to improving on our service levels and our consistency. Admittedly, we struggled to cope with the constant high volumes of business at times over the extremely busy holiday period, but am certain that we continue to improve and impress more often than not.

Warm regards

Ernst
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Additional Information about Turbine Hotel & Spa

Address: 36 Sawtooth Lane | Thesen Islands, Knysna 6571, South Africa
Location: South Africa > Western Cape > Knysna
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 28 hotels in Knysna
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Turbine Hotel & Spa 5*
Official Description (provided by the hotel):
The Turbine Hotel and Spa was an ambitious project which transformed the old power station into a unique 5 star boutique hotel with a massive wow factor. The Turbine Hotel is surrounded by water on three sides. The Hotel comprises of the Island Café & Tapas Bar, as well as twenty five individually themed suites of the highest standard. The Amani Spa offers the ultimate escape for pure self-indulgence. The Turbine Water Club offers al fresco dining from our deli, oysters from our champagne bar and a wide variety of activities on both land and the Knysna lagoon. ... more   less 
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