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“Best Hotel on our Tour” 5 of 5 stars
Review of Premier Hotel Knysna

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Premier Hotel Knysna
4.0 of 5 Hotel   |   George Rex Drive | PO Box 109, Knysna 6570, South Africa   |  
Hotel amenities
Ranked #13 of 28 Hotels in Knysna
Bristol, UK
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
“Best Hotel on our Tour”
5 of 5 stars Reviewed December 3, 2012

We were on a 17 day tour of S/Africa staying in several hotels. This hotel is outstanding with the level of Service and food the best I have experianced in 40 years (personal & business) travelling.
This is attributed to the Manager Mr Chris Duncan who is so hands on, starting at 5.30am in the restaurant finishing around 10pm befor helping in the bar lounge untill the last guest retires. The staff absolutely love him and all work very very hard to support him and as Guests, we receive the benefit. As a former Chef he knows excactly how the food should be prepared and presented and is always bussing around the restaurant ensuring plates cleaned away, buffet food always topped up, hot and available. At 5.30pm he will take guests on a tour of the gardens, identiyfying any unusual animals/birds. A Spotted Eagle Owl nesting in one of the Trees was a new experiance for many of us.
The rooms are huge and spotlessly clean with most rooms having a lounge and kitchenet,TV in both lounge and bedroom. Even the WiFi is free for the first 30 mins (all other hotels on our journey charged). As and example, a particular wine that I wanted was out of stock. The next day delivery failed to supply, so he went to the local supermarket in his car to obtain fresh stock and this was a £8 bottle of wine !!!!!!. You will not be dissapionted.

Room Tip: Some rooms overlook the pool others overlook the Gardens, equally attractive.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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67 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Sandton, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2012

We purchased a Groupon for a three night stay at the Premier Hotel - The Moorings in Knysna and travelled down on Wednesday, 29 Aug. On the flight down, I jokingly mentioned to my husband that if it was a dump, we would have to just grin and bear it.

We arrived and realised that we weren't going to have bear anything - the staff are ultra friendly and helpful, the walk to our room was through a tropical garden passageway, the suite we stayed in was huge and beautifully decorated with masses of cupboards and had a massive bed which was very comfortable. The suite has two big flat screen televisions (one in the sitting room area and one in the bedroom). I could not stop grinning, but because I was so pleasantly surprised.

We were there in their off season, which meant we pretty much had the hotel to ourselves for the first 2 nights, with more guests arriving on our last day. Even though the hotel was quiet, the staff went out of their way to make us feel welcome, without ever intruding on our "quiet" time.

The Salmon Restaurant serves delicious food (room service food was hot when it arrived) and the breakfasts are well appointed (although there was no sign of the continental buffet on the first two mornings, when we were the only guests there - which we felt was understandable).

All in all, we fell in love with both Knysna and our hotel and cannot wait to return. I have heard that Knysna can get pretty hectic during the peak season, but for us our little mini break was just perfect and we will definitely return to the area, and stay at this hotel again.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2012

A lovely spacious hotel. We stayed in the deluxe bedroom which was well equipped and comfortable. The hotel has lots of amenities, and the hallway to the rooms had a beautiful rain forest feel.
The service was very good. We had to leave early (at 4am) to catch a flight and the service we received was amazing. The manager initially tried to get us a place closer to our destination (in view of the time) however, in the busy season it was difficult hence they arranged for an early checkout and also packed us a huge breakfast.
Location wise - its a 5-10 minute drive to the main harbor in town or the viewpoints on the eastern head.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kleinmond, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 22, 2012

Our visit to the Premier Hotel Knysna.

While on honeymoon and looking for a good place to have dinner in Knysna, we came across this hotel. My wife and I was very delighted to find the Premier Hotel Knysna perfectly suited for an out of this world dinner.

I want to thank the General Manager and staff for making our short but sweet visit an absolutely unforgettable experience. And with a special thanks to our friendly waitron, Charles.

Kind Regards

Wikus & Grethe Conradie

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
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Lake of Constance, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 23, 2012

Stayed in this 4star hotel on a weekend (friday to saturday) for one night mid of March 2012. Shortly after check-in at 04:00 p.m. we were told that there was a water pipe burst in George Rex Drive and hence there was no water at all at our room (not even to flush the toilet). So we had to leave for dinner without having the opportunity to freshen up a little. When we returned to the hotel at 10:00 p.m. we were told that the pipe burst was fixed. However, there was still no water at all at our room. So I had to run around with the night portier till 10:45 p.m. until we found a room on the ground floor that had running water; finally we ended up in moving from our top floor room to a room on the ground floor.This was lot of fun late at night after a nice evening in Knysna. As there was only one more couple in the hotel and regarding that the hotel management was unable to accomodate their guests appropriately, they should have closed the hotel for this night and book their guests to another hotel.

The next morning (saturday) there was a meeting of a ladies club in the breakfast restaurant. There was a breakfast buffet that was open to the four(!) hotel guests as well as for the ladies. When I lined up at the buffet with a couple of ladies I was invited by one of the ladies to help myself at the buffet, which was included in my rack rate - how bizarre.

At check-out the front desk manager insisted on payment of the full rack rate, which I - of course - refused. So she called the hotel manager who was very unfriendly, had no understanding at all and was not co-operative. When I told him that they were unable to handle the pipe burst and, as it was a 4star hotel, I would have expected that they book their four guests to another hotel, he answered that Knysna in total was concerned by the pipe burst. However, this was not true. At the restaurant in Knysna, where we had dinner, they did not even know that there was a pipe burst at George Rex Drive.

After having argued for a couple of minutes the hotel manager reduced the rack rate by 25% with a sore face and without any excuse for the inconvenience we had. The rack rate reduction did not help us much further, this was the least the hotel management could do - and our stay was spoilt anyway.

It is my imression that there is still a lot to learn for the hotel management on what is standard in the hotel business and how to handle customers. I would not come back.

  • Stayed March 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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XDvir, Social Media at Premier Hotel Knysna, responded to this review, April 25, 2012
Premier Hotel Knysna The Moorings regrets any inconvenience caused as a result of the water interruptions due to maintenance being undertaken by the Knysna municipality on a damaged pipe. All arriving guests were advised of the situation thereby affording them the opportunity to make alternative arrangements should they have deemed fit. Unfortunately, and unforeseeably, when the water was restored, an airlock happened in the reticulation system. We pride ourselves on our impeccable levels of service, and the overall quality of our facility. We learn from our shortcomings, and will cease at little to deliver upon our vision, "Where Guests become Friends".

Mr Chris Duncan
General Manager of Premier Hotel Knysna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Funchal, Portugal
Top Contributor
97 reviews 97 reviews
43 hotel reviews
Reviews in 40 cities Reviews in 40 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed April 1, 2012

A little disapointed with the quality of this hotel. The location does not permit you to see the lagoon. The rooms are not bad, but expected better. Breakfast was average as well was service generally. I think that there are much better options in Knysna.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 10, 2012 via mobile

Everything was outstanding to the finest detail. Special thanks to Esther and her team. They treated us like royalty!! See you soon

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Hotel Knysna

Address: George Rex Drive | PO Box 109, Knysna 6570, South Africa
Location: South Africa > Western Cape > Knysna
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 28 Hotels in Knysna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Premier Hotel Knysna 4*
Number of rooms: 57
Official Description (provided by the hotel):
Premier Hotel Knysna – The Moorings welcomes you to idyllic natural surroundings in the Western Cape. This hotel offers the traveller luxury accommodation with up-market furnishings and the lifestyle conveniences of a modern home. With air-conditioning, secure off-street parking, business and conference facilities, restaurant and swimming pool, Premier Hotel Knysna – The Moorings will surpass all your needs, whether it's for business or pleasure. The hotel is situated on the secluded banks of the Knysna Lagoon. The area offers an abundance of outdoor leisure activities such as fishing, swimming, boating or bird watching while Knysna is only minutes away where guests can enjoy a wide variety of shopping malls, restaurants, pubs and historical attractions. The Hotel offers a range of luxury waterfront accommodation from 23 Studio suites, 19 one-bedroom suites and 6 two-bedroom suites. All rooms have en-suite bathrooms, air-conditioning, select DSTV bouquet and telephones. For business, Premier Hotel Knysna - The Moorings offers 4 conference rooms that can accommodate groups from 25 to 250 and is tailor-made to suit your needs. ... more   less 
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