We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“nice once you get over the check in process” 3 of 5 stars
Review of The Rex Hotel

Save Saved
You added The Rex Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Rex Hotel
4.0 of 5 Hotel   |   8 Gray Street, Knysna 6570, South Africa   |  
Hotel amenities
Ranked #15 of 28 hotels in Knysna
Glossop, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“nice once you get over the check in process”
3 of 5 stars Reviewed December 20, 2013

check in was strange. tried to charge us despite having pre paid. then the person who took us to our room suggested we complain to get a better room. it looked ok to us but we took her advice. went to reception and they said we could change but had to pay more. we did.......but it all felt like a bit of pressure to up-sell.

not a friendly reception as it is separate to the hotel. its more like a reception room next to the rooms which could easily be a timeshare building.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Masuda M, General Manager at The Rex Hotel, responded to this review, January 3, 2014
Dear Mr Martin,

Thank you for taking the time to post a review on Tripadvisor. All comments are valued, as they help us to improve on overall guest experience. My sincere apologies for the inconvenience caused and the serviced received on check-in. This is most certainly not the standard of The Rex Hotel, and I will take this up with the staff member involved. With regards to the reception area, I will pass your comments onto our owners.

We look forward to welcoming you back to The Rex Hotel in the future.

Regards,
Masuda Mohamed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

162 people have reviewed this hotel

Traveler rating
    74
    64
    12
    6
    6
See reviews for
41
85
8
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Cape Town Central, South Africa
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 6, 2013

we stayed in the Rex hotel during the knysna Oyster Festival. Absolutely ideally because my husband did the cycle tour and myself the Coelecanth run. Bathroom is small, but bedroom, kitchenette and "tv room' make for a "homely' feel. The only disadvantage is the old houses and back yards that we saw from our room. Breakfast was also great and everything is within walking distance.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Masuda M, General Manager at The Rex Hotel, responded to this review, December 18, 2013
Dear Catherine,

Thank you for taking the time to complete a review of our hotel on Tripadvisor. We value all comments received.

I am delighted to hear that you enjoyed your stay with us. We pride ourselves in our location and service, and it is lovely to have this affirmed by your comments. With regards to the houses and the back yards of our neighbours – I’m sure you may appreciate that we have little control over this factor, although we do attempt to communicate with our neighbours on the issue. I hope the rest of your stay made up for this small distraction.

We would love to welcome you back to The Rex Hotel in the not too distant future.

Yours Sincerely,
Masuda Mohamed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 23, 2013 via mobile

Nice stay in Knysna, the Rex hotel is in a prime location just a minutes walk from the waterfront. Staff extremely helpful. A few small issues with the room but dealt with by the staff in a timely manner. Breakfast was excellent. Would stay again & good value for money

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Masuda M, General Manager at The Rex Hotel, responded to this review, November 25, 2013
Dear Nicole,

Thank you for taking the time to complete a review. We value all comments received.

I am delighted to hear that you have enjoyed your stay with us. My apologies for the lack of tourist information provided my the reception staff. I will most address the situation immediately as well as housekeeping.

We look forward to welcoming you back to The Rex Hotel.

Yours Sincerely,
Masuda Mohamed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Top Contributor
65 reviews 65 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed November 21, 2013

The Rex hotel is close to the waterfront of Knysna . The hotel was not purpose build and seems to have been built as apartments or such like before being converted . The standard rooms are so tiny two people would not comfortably fit themselves and there luggage in the room . The room I had needed to be cleaned properly as it had unknown stains on tv stand and stains on carpet as well . When you shower water leaks out the door and onto the carpet . Breakfast was average with a small choice . At this price point there are numerous other options close by . Room hint . Do not take tiny standard room .

Stayed November 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Masuda M, General Manager at The Rex Hotel, responded to this review, November 26, 2013
Dear Guest,

Thank you for taking the time to complete a review. We value all comments received.

My sincere apologies for your unpleasant stay. With regards to your comments we will take them under consideration however the general feedback we receive is positive of nature. I can assure you that we are currently in the process of having all our carpets cleaned. As per your comment for the stain on the dresser, this occurs when liquid penetrates through wax and polish and gets into the finish. We are however looking into having this replaced.

We look forward to welcoming you back to The Rex Hotel.

Yours Sincerely,
Masuda Mohamed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WA
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 15, 2013

Unfortunately for me the weather was windy, really windy and it rain. But I didn't mind because what better place to be in was to stay here and chill out which I did. The location was excellent and I love staying in my room for the two days. I was very comfortable and the décor was great. I love the chairs in the kitchen and the bed was very good. The balcony I loved because it bought the inside outside. A great place to stay and the reception staff were such lovely people. Left with fond memories of the place. Thank you! Breakfast was downstairs and the food was excellent.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 1, 2013

Pleasantly surprised indeed. Lovely modern deco. We stayed there for five nights and not once was I nostalgic. It was like living in a lovely home. The staff was very friendly. Special thanks to Michelle for taking an interest by engaging us and recommendations of what to do. She suggested an interesting Kynsna experience which is not largely known by tourists. Unfortunately it rained all day the day we were suppose to do it. It seems we missed out...next time!! The beautiful restaurant down stairs served lovely healthy foods. Excellently located, you can walk to the waterfront and the mall. If they can just put signage to the hotel. My husband and I enjoyed our stay in this lovely boutique hotel.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Masuda M, General Manager at The Rex Hotel, responded to this review, November 12, 2013
Dear Guest,

Thank you for taking the time to complete a review. We value all comments received.

I am delighted to hear that you have enjoyed your stay with us.

We look forward to welcoming you back to The Rex Hotel in the not too distant future.

Yours Sincerely,
Masuda Mohamed
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 14, 2013

Great location, fantastic room, nice staff, good food and free parking lot. The Rex is just two blocks from the Waterfront, one of the nice places in the amazing Knysna. The room size and style surprised us positively. Breakfast was also really good. Certainly one of the best options in town.

Room Tip: We were lucky and got a free room upgrade, which is very comfortable and really big - full kitchen a...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Masuda M, General Manager at The Rex Hotel, responded to this review, October 17, 2013
Dear Sir,

Thank you for taking the time to write a review. We value all comments received.

Many thanks for your kind words and I am delighted to hear that you have enjoyed your stay with us.

We look forward to welcoming you back to The Rex Hotel in the not too distant future.

Yours Sincerely,
Masuda Mohamed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to The Rex Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Rex Hotel

Address: 8 Gray Street, Knysna 6570, South Africa
Location: South Africa > Western Cape > Knysna
Amenities:
Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service
Hotel Style:
Ranked #15 of 28 hotels in Knysna
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Rex Hotel 4*
Official Description (provided by the hotel):
One of Knysna’s most elegant and sophisticated accommodation offerings, The Rex Hotel promises its guests superior service and exceptional comfort. Located on the World Famous Garden Route, The Rex Hotel is one of the most exhilarating getaways in its class. Capturing the essence of four-star luxury, the impeccably appointed Rex Hotel offers travelers a gateway to world-class restaurants, blossoming forests and the shores of the serene lagoon. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Booking.com, Priceline, Expedia, Tingo, BookingOdigeoWL, Despegar.com, Venere, Agoda and Otel so you can book your The Rex Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Rex Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.