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“A Beautiful hotel” 5 of 5 stars
Review of The Rex Hotel

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The Rex Hotel
4.0 of 5 Hotel   |   8 Gray Street, Knysna 6570, South Africa   |  
Hotel amenities
Ranked #15 of 28 hotels in Knysna
Durban
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“A Beautiful hotel”
5 of 5 stars Reviewed January 15, 2013

We stayed in a 2 bed roomed apartment in the hotel in Dec 2012. What I liked was the great location, just a few paces from the waterfront. We had a nice mountain view from a fantastic balcony, and enjoyed the waterfront for supper and breakfast. The decor was amazing, very modern contemporary chic without any cold minimalism. Lovely kitchenette with high-end appliances, comfy couches and lovely beds. We booked via Booking.com that great rates, however breakfast wasn't included. Still, the high-light was the best bakery I have ever been to, is opposite the Reception. Croissants, pastry, bread.........divine!
just a small quibble: the shower in the bedroom can be seen in the sitting room because that small section of the wall is glass........strange! We just showered with the light off and it was fine. i would suggest that management intall blinds there and on the small window in the bedroom that lets in light from the ( gorgeous) passage.

The staff were not terribly polished but they were very helpful.

Given the chance I would go back in a flash.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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162 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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San Francisco
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed January 11, 2013

We stayed in a 1 bedroom suite at The Rex Hotel and really had a good experience. Located in central Knysna near the water and within easy walking distance to everything, the Rex is well designed and maintained, service was great also.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 10, 2013

The room was great and really spacious. We stayed in a luxury studio apartment.
However, the desk staff was not at all friendly. Our room's air con was not working and despite having complained 3 times there was nothing they could do about it. They could not fix it the next day also and asked us to accept a fan as its replacement in the room.
This is simply not acceptable from such a nice property. The least they could have done was given us something complimentary but I guess that gesture was too much for them.
I am sure there will be better options than this in Knysna.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 7, 2013

In arriving at the hotel, service was excellent, the rooms exceeded our expectations they were beautiful. The seating area for drinks on the evening outside the rose cafe was very comfortable and clean. Our only complaint, if that is the right word, was the service at breakfast, I believe that they were understaffed and therefore the service was very slow. In all though, a very nice hotel.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 29, 2012

During the whole of our trip on the Garden Route, this was one of our most expensive stays, but I had a hard time seeing the value. Firstly, the location isn't great. You're basically two blocks off the major tourist pier, and two blocks off some pretty rough neighbourhoods where you wouldn't send your wife for a stroll. That said, the hotel does have a nice plaza to relax in and a great local, independent cafe.

The desk staff at the hotel is markedly unfriendly, and will struggle to crack a smile or have a conversation. Not sure if this bloke is trying to imagine he's working in Beverly Hills, but a bit of that South African friendliness would go a long way. The rest of the staff we encountered, primarily cleaning staff, were all top notch, friendly, and very helpful.

The main complaint with this property comes with the condition of the bathroom. The kitchen, living, and bedroom are all modernly appointed, spacious and comfortable. The cleaning was also very thorough. However, the bathroom is showing abnormal water damage for such a young property. It's obvious the shower leaks buckets when being used, and most of the baseboard gets soaked and damaged, requiring a few towels to sop it all up. Why would they let this happen to such a young property? Failed investment scheme, most likely, and short-sightedness. Another dumb thing about the shower is that there is no cover/blind on the window, so you basically get to give a top-half strip show to the neighbours. Saucy.

Also don't stay here if you need to get an early night's sleep. The live music from the pier-side restaurants is very audible on the water-facing rooms. Sleeping to a badly rendered version of "All night long" is not easy.

Parking is free. Wifi isn't included and is extortionately priced. Stupid really.

I have to say this wasn't my favorite stop.

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 27, 2012

We stayed in this hotel for a week during our December holidays.

To summarize the pros and cons of the hotel:

Pros
-great location, close to all the amenities and restaurants
-rooms are modern and spacious, suite style
- great food from restaurant, with room service option
- friendly staff
- comfy beds

Cons
- no pool, no free wifi
- small bathroom
- limited tv channels
- not much crockery or cutlery
- rooms not made up early in the day
- rooms get hot at night if you don't sleep with aircon

Overall, great option for a holiday town getaway, probably won't find much better in knysna.

Room Tip: Ask for waterfront rooms as these have a slightly better view
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 17, 2012

The Rex, is a very well done hotel the interiors are like entering a wonderful home along with the good feelings which come of a home of warmth , cleanness , comfort , warmth etc.. The rooms we stayed in was an apartment type 1 bhk luxry sweet it had its own mini kitchen which was fully equipped along with cooking utensils and dinning crockery along with fridge , microwave , toaster etc.. We had a great stay as i had a chance to cook breakfast for my wife the 3 nights we stayed there. It is almost like a home away from home. The waterfront 2-3 min walking distance along with all the restaurants and the super market 4-6 min walking distance. they also have 2 bicycle for guest who want to ride them and go to places was a nice idea in my opinion.

The negative of the hotel : charge for wifii , no swimming pool , and no chairs and table in the balcony ( the balcony was very nice so they should put the same in all of them ) however we did ask for one and they arranged one for us so was great.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Rex Hotel

Address: 8 Gray Street, Knysna 6570, South Africa
Location: South Africa > Western Cape > Knysna
Amenities:
Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service
Hotel Style:
Ranked #15 of 28 hotels in Knysna
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Rex Hotel 4*
Official Description (provided by the hotel):
One of Knysna’s most elegant and sophisticated accommodation offerings, The Rex Hotel promises its guests superior service and exceptional comfort. Located on the World Famous Garden Route, The Rex Hotel is one of the most exhilarating getaways in its class. Capturing the essence of four-star luxury, the impeccably appointed Rex Hotel offers travelers a gateway to world-class restaurants, blossoming forests and the shores of the serene lagoon. ... more   less 
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