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All reviews secure parking family room enjoyed our stay hotel is situated star hotel breakfast was delicious waterfront accommodation establishment
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Reviewed August 19, 2015

Despite an issue with the rate advertised on the agency website as including dinner but was not, the receptionist Sese was quick to resolve the issue by providing a voucher for a nearby restaurant. Accommodation was very neat and clean and breakfast served was more than adequate.

Date of stay: August 2015
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank nickk56
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dallas L, Manager at The Russel Hotel, responded to this reviewResponded September 1, 2015

Dear Nick,

Thanks for the review.

We are sorry that there was confusion between the agency website and what we offer. However I am glad we quickly managed to rectify it for you.

We hope to see you again someday.

Kind Regards
Dallas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2015

Russell hotel is in a safe convenient location with friendly staff and is modern and clean. Good value for money at bar and nice breakfast. Room was spacious and short drive to waterfront. There is a small bar and we ordered some wine which was very good and excellent price for a bar. Lock up parking is in the complex.

Date of stay: August 2015
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank trevorm166
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dallas L, Manager at The Russel Hotel, responded to this reviewResponded August 28, 2015

Good Day traveler

Thanks for the review.
We appreciate everyone that goes that extra mile in order to rate us.

We hope to see you again someday.

Kind Regards
Dallas

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Reviewed July 13, 2015 via mobile

Loved this place. It's in a modest part of town vs the swanky tourist area, but the hotel and room were spotless and the service was extremely friendly and attentive. The included breakfast was delicious. Best value for the money of any hotel that I can remember staying in.

Date of stay: July 2015
Trip type: Traveled solo
Thank Lenore262
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dallas L, Manager at The Russel Hotel, responded to this reviewResponded August 11, 2015

Dear Lanore,

We are glad you found us good value for money.

We are situated in a very nice part of the town.

Please stay again if you are in the area.

Regards
Dallas

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Reviewed July 12, 2015

We had an enjoyable time staying at the Russel hotel. Friendly helpful and efficient staff. They are very accommodating too.Breakfast was good and the hotel is within walking distance from town and mall. Will definitely stay there again!!

Date of stay: July 2015
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank antoinelleh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dallas L, Manager at The Russel Hotel, responded to this reviewResponded August 11, 2015

Dear Antoin,

Thank for the great review,

The Russel is centrally located which makes it easy to explore the town.

We are glad you enjoyed the breakfast.

Safe travels

Regards
Dallas

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Reviewed May 10, 2015

We stayed there just for 1 night during the easter holiday but it was a great hotel. Great value for money. Welcoming and friendly staff, a very clean room and in the centre of Knysna. There is a walking distance from the hotel to city centre where all the shops and restaurants are. We really had a great time there.

Date of stay: April 2015
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank saraha982
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dallas L, Manager at The Russel Hotel, responded to this reviewResponded May 14, 2015

Hi Sarah,

Thanks for choosing The Russell Hotel.

We are glad you enjoyed your one night with us.

We look forward to seeing you again someday.

Kind Regards
Dallas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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