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“Trip from Cape Town to Durban” 4 of 5 stars
Review of The Russel Hotel

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The Russel Hotel
3.0 of 5 Hotel   |   Graham Street, Knysna 6570, South Africa   |  
Hotel amenities
Ranked #18 of 28 hotels in Knysna
Durban, South Africa
1 review
“Trip from Cape Town to Durban”
4 of 5 stars Reviewed January 16, 2013

Excellent little hotel. Very friendly staff. Excellent service.
The Room was very comfortable and neat, the bathroom was clean and modern
We left a Kindel in the safe and Lizemari bent over backwards to get it to us via the post office and back to Durban.
Thank you.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizemari H, General Manager at The Russel Hotel, responded to this review, January 23, 2013
Dear Guest,
Thank you for your review. It means alot to us when a guest takes some of their valuable time to review the hotel. We are so happy to have been of service to you and thank you for the compliment bestowed upon Lizemari. The staff of The Russel Hotel prides themselves to go the extra mile for our guests. We sincerely hope to welcome you and yours back to The Russel Hotel in the very near future.
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52 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Johannesburg
1 review
5 of 5 stars Reviewed January 14, 2013

many thanks for a wonderful stay- the front desk staff were very helfpul and most efficient.
We were passing through Knysna and only stayed a day but were greeted with friendly people and first class room. Thank you

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 6, 2013

The room is very spacious and the staff is very helpful. It is a pleasant stay at a good location in Knysna.

It is a good location to stopover for those driving along the Garden Route, and need a place to stretch your legs and rest before continuing the journey.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lizemari H, General Manager at The Russel Hotel, responded to this review, January 7, 2013
Thank you for staying at The Russel Hotel, eventhough it was just a stopover. Our pride is our excellent service and friendliness and therefor I would like to invite you to stay longer next time to fully enjoy Knysna and our Hotel.
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Johannesburg, South Africa
1 review
4 of 5 stars Reviewed January 4, 2013

Great location. Near to all major attractions. Walking distance. Large rooms. Air conditioning was poor. Did not work in one of the rooms at all and the other room it could not be turning down so was very cold.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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Lizemari H, Manager at The Russel Hotel, responded to this review, January 7, 2013
We are so glad you enjoyed your stay at The Russel Hotel. We do apologise for the inconvenience caused by the air conditioners. We promise to look into the matter and would like to invite you back to enjoy the rest of our excellent services.
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Cape Town Central, South Africa
Senior Contributor
33 reviews 33 reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 3, 2013

The Hotel was clean and service was very good. The best thing was that it is situated right in the center of Knysna. It is walking distance from all the restaurants and shops so no driving around at night after a glass of wine!!

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizemari H, General Manager at The Russel Hotel, responded to this review, January 7, 2013
We are so glad to have to be of service to you and that you enjoyed your stay at The Russel Hotel. Please come again......
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Northwest England UK
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed November 11, 2012

We stayed at this hotel on an overnight stop off in Knysna whilst on our way to Cape Town. It is located in the town centre as opposed to the lagoon area where most accommodation can be found. I wanted to be able to have a look around the town centre and for this, the hotel is ideal. The street is very quiet and the hotel has outside secure parking. It's only a 10 minute stroll down to Knysna Quays where you will find many shops and restaurants. The staff were very friendly and helpful and our room was pleasant and well decorated. I personally found the beds to be very comfortable and I slept very well! Help yourself to a breakfast starter, followed by a cooked breakfast served at your table. Plenty of choice and good portion sizes. Free wi-fi in the reception area. A very comfortable stay.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
1 review
4 of 5 stars Reviewed October 10, 2012

What a pleasant surprise!
Upon arrival we were greeted by a very friendly staff member at reception. Being late in the evening, we were offered something to drink, which we found exceptional because this has never happened to us before.
Our room was very spacious, neat and tidy with crisp linen and a comfortable bed..
The breakfast was superb!
The hotel is very conveniently situated.
Overall: very friendly and helpful staff and we had such a lovely stay that we will most certainly recommend the hotel to our friends and family and will visit again - for sure!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizemari H, Manager at The Russel Hotel, responded to this review, October 16, 2012
Thank you for this very positive review.

It is reviews like this that makes the tourism industry flourish and make the effort worthwile.
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Additional Information about The Russel Hotel

Address: Graham Street, Knysna 6570, South Africa
Location: South Africa > Western Cape > Knysna
Amenities:
Free Parking
Hotel Style:
Ranked #18 of 28 hotels in Knysna
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Russel Hotel 3*
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