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“Pleasant stay” 4 of 5 stars
Review of The Russel Hotel

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The Russel Hotel
3.0 of 5 Hotel   |   Graham Street, Knysna 6570, South Africa   |  
Hotel amenities
Ranked #19 of 29 hotels in Knysna
Kuala Lumpur, Malaysia
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“Pleasant stay”
4 of 5 stars Reviewed January 6, 2013

The room is very spacious and the staff is very helpful. It is a pleasant stay at a good location in Knysna.

It is a good location to stopover for those driving along the Garden Route, and need a place to stretch your legs and rest before continuing the journey.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizemari H, General Manager at The Russel Hotel, responded to this review, January 7, 2013
Thank you for staying at The Russel Hotel, eventhough it was just a stopover. Our pride is our excellent service and friendliness and therefor I would like to invite you to stay longer next time to fully enjoy Knysna and our Hotel.
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45 people have reviewed this hotel

Traveler rating
    13
    21
    6
    3
    2
See reviews for
15
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5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Johannesburg, South Africa
1 review
4 of 5 stars Reviewed January 4, 2013

Great location. Near to all major attractions. Walking distance. Large rooms. Air conditioning was poor. Did not work in one of the rooms at all and the other room it could not be turning down so was very cold.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizemari H, Manager at The Russel Hotel, responded to this review, January 7, 2013
We are so glad you enjoyed your stay at The Russel Hotel. We do apologise for the inconvenience caused by the air conditioners. We promise to look into the matter and would like to invite you back to enjoy the rest of our excellent services.
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Cape Town Central, South Africa
Senior Contributor
33 reviews 33 reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 3, 2013

The Hotel was clean and service was very good. The best thing was that it is situated right in the center of Knysna. It is walking distance from all the restaurants and shops so no driving around at night after a glass of wine!!

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizemari H, General Manager at The Russel Hotel, responded to this review, January 7, 2013
We are so glad to have to be of service to you and that you enjoyed your stay at The Russel Hotel. Please come again......
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Northwest England UK
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 11, 2012

We stayed at this hotel on an overnight stop off in Knysna whilst on our way to Cape Town. It is located in the town centre as opposed to the lagoon area where most accommodation can be found. I wanted to be able to have a look around the town centre and for this, the hotel is ideal. The street is very quiet and the hotel has outside secure parking. It's only a 10 minute stroll down to Knysna Quays where you will find many shops and restaurants. The staff were very friendly and helpful and our room was pleasant and well decorated. I personally found the beds to be very comfortable and I slept very well! Help yourself to a breakfast starter, followed by a cooked breakfast served at your table. Plenty of choice and good portion sizes. Free wi-fi in the reception area. A very comfortable stay.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
1 review
4 of 5 stars Reviewed October 10, 2012

What a pleasant surprise!
Upon arrival we were greeted by a very friendly staff member at reception. Being late in the evening, we were offered something to drink, which we found exceptional because this has never happened to us before.
Our room was very spacious, neat and tidy with crisp linen and a comfortable bed..
The breakfast was superb!
The hotel is very conveniently situated.
Overall: very friendly and helpful staff and we had such a lovely stay that we will most certainly recommend the hotel to our friends and family and will visit again - for sure!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizemari H, Manager at The Russel Hotel, responded to this review, October 16, 2012
Thank you for this very positive review.

It is reviews like this that makes the tourism industry flourish and make the effort worthwile.
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Haifa, Israel
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed August 17, 2012

We stayed there for one night only on our way to Port Elizabeth.This small hotel makes a better impression outside than inside.The rooms are very basic though clean.The so called air conditioner( half broken ) could be barely felt on a cold, rainy day. The bathroom should be refurbished - plumbing problems. Our group arrived late in the evening and after receiving our keys we were told that there won't be anybody at the front desk at night which made me feel quite insecure at night.My room was on the 3rd floor.There is no lift in the hotel .We were lucky that our luggage was brought by the porters.What improved my impression was the breakfast which was very substantial and tasty. A pleasant touch was added by the fact that your omelette is prepared after you fill in the order form where you specify the way it should be done.It's not only prepared to your personal liking , it's always fresh and hot.Their guava juice was delicious as well.To sum it up, for only one stay it's not that bad.Would I stay there again? Probably not.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizemari H, Manager at The Russel Hotel, responded to this review, October 16, 2012
Thank you for your review.

I am so sorry that you had a negetative experience at our Hotel. We pride ourselves in being the best 3-star hotel that we can be and I can assure you we take all negative reviews very seriously.

I just want to point out that we do have security throughout the night and we have CCTV cameras recording every minute of the day and night. We do have a staff member on duty throughout the night, should a problem arise. I do apologise that this was not pointed out to you at the time.

We have our air-conditioners serviced on a regular basis and regarding the plumbing, I am not sure which room you refer to, but we had it checked as well.

I am glad you enjoyed the breakfast though.

If only you told us there and then of your discomfort, we could have made your stay much more pleasant.
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Boston
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 17, 2012

We stayed here over the winter holidays for one night, based on availability, price, and Tripadvisor reviews. I also wanted to be able to walk around the town, and the location seemed/was good for that. The front staff was welcoming and professional.

However, the cost of the room ($130) far exceeded its quality. Bed was not comfortable. The window-unit air conditioner sputtered on but did little to cool the room adequately. The shower construction resulted in water spewing onto the floor. The bathroom sink warned users away from washing veg in it (what?!) And there was no Wifi, the one and only place we stayed on our vacation without it.

I would definitely look elsewhere and would spend a bit more to greatly improve the quality.

Room Tip: Go elsewhere.
See more room tips
  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizemari H, Manager at The Russel Hotel, responded to this review, October 16, 2012
Thank you for your review.

I am terribly sorry that you did not enjoy your stay at The Russel Hotel.

We were unaware of all the defects you pointed out on Tripadvisor about our hotel. If only we new which room you occupied and if only you told us of your unsatisfactory stay, we could have made it a much more pleasant one.

Having said that, we had a look at all the accusations and I can now assure you that everthing has been taken care of, whether it was true or false!
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Additional Information about The Russel Hotel

Address: Graham Street, Knysna 6570, South Africa
Location: South Africa > Western Cape > Knysna
Hotel Style:
Ranked #19 of 29 hotels in Knysna
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Russel Hotel 3*
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