We stayed here over the winter holidays for one night, based on availability, price, and Tripadvisor reviews. I also wanted to be able to walk around the town, and the location seemed/was good for that. The front staff was welcoming and professional.
However, the cost of the room ($130) far exceeded its quality. Bed was not comfortable. The window-unit air conditioner sputtered on but did little to cool the room adequately. The shower construction resulted in water spewing onto the floor. The bathroom sink warned users away from washing veg in it (what?!) And there was no Wifi, the one and only place we stayed on our vacation without it.
I would definitely look elsewhere and would spend a bit more to greatly improve the quality.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I am terribly sorry that you did not enjoy your stay at The Russel Hotel.
We were unaware of all the defects you pointed out on Tripadvisor about our hotel. If only we new which room you occupied and if only you told us of your unsatisfactory stay, we could have made it a much more pleasant one.
Having said that, we had a look at all the accusations and I can now assure you that everthing has been taken care of, whether it was true or false!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.