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“Fantastic suites in a beautiful hotel (but perhaps avoid the Spa)” 4 of 5 stars
Review of Simola Hotel & Spa

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Simola Hotel & Spa
5.0 of 5 Hotel   |   1 Old Cape Road | Simola, Knysna 6570, South Africa   |  
Hotel amenities
Ranked #20 of 30 Hotels in Knysna
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
65 helpful votes 65 helpful votes
“Fantastic suites in a beautiful hotel (but perhaps avoid the Spa)”
4 of 5 stars Reviewed May 1, 2012

We enjoyed a wonderful three night break at Simola Hotel & Spa in Knysna in April 2012. We were treated to a one bedroom suite (room C3A) with a full kitchen and living room. It was by far one of the nicest hotel rooms I have ever stayed in (and I have been lucky enough to stay in many luxury hotels). We had our own balcony with braii area (barbecue area) and patio furniture. The kitchen includes everything you need – cutlery, pans, plates, etc. The view from our room was simply spectacular. You can see right over Knysna (including the Knysna Heads) from your room. We baked our own pizzas and sat on the patio watching the sunset – it really was superb.

The hotel restaurant is above average, but not fantastic. We waited a long time for our hot breakfast to arrive on two out of the three mornings we ate there. We tried the hotel for dinner and were disappointed to be informed that two of the main courses were not available on our chosen night (especially disappointing on such a short menu). The staff in the restaurant are very nice and accommodating though.

The golf course is beautiful and very well kept. The hotel itself and the guest rooms are immaculate. We loved strolling around the golf course on an afternoon.

The Spa is beautiful and has all the latest fitness equipment and beauty products. Unfortunately the Spa was let down by the customer service during our visit. The receptionist was not welcoming and when we asked for an appointment at 3pm she simply said it was not available. She did not offer alternative times but when we pressed it was clear there were plenty of slots available that day. I felt like she would rather we didn’t book a treatment so that she could put her feet up all day! The treatments themselves were good but lacking a personal touch. There was no music playing in the treatment room and my therapist didn’t even tell me her name. I was not told how to position myself on the bed and there was no where to hang my dressing gown or place my locker key inside the treatment room (I had to pile them in a corner on the floor). All this made me feel a bit uneasy and I found it difficult to relax during my massage (which, again, was average). I passed my comments on the Spa to the manager via the customer feedback form and he was kind enough to send me a personal email thanking me for my comments. I do hope he tries to turn things around as this is an otherwise lovely hotel and the Spa has real potential.

Room Tip: Treat yourself to a one bedroom suite. My photos attached are of Suite C3A which was simply fantasti...
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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109 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Johannesburg, South Africa
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed April 18, 2012

Stayed at this hotel for 1 night. Check in staff were ok, polite but not overly so. We stayed in an ensuite room but noticed that the other rooms were part of 2 bedroom apartments with kitchen etc, the rooms are planned in a way that they can accommodate couples or families. As it was the Easter weekend there were many kids around so the noise and cooking smells permeated through the walls. The room was nicely decorated in warm tones and the free biscuits was a nice touch. I spotted a cockroach on the wall and phoned reception to send insect repellent. This took a while and I did not take my eyes off the cockroach. I have this thing about cockroaches so was kind of distressed. Generally the room was spotless so I don't think it reflects the cleanliness of the room. These things do happen. Breakfast was adequate and nothing to rave about. The views are stunning and if I am in the area again I will probably stay here.

Room Tip: Ask for a lagoon facing room.
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  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town, South Africa
Top Contributor
194 reviews 194 reviews
37 hotel reviews
Reviews in 47 cities Reviews in 47 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed March 29, 2012

We were very impressed with the menu.A nice mix of different dishes.Well priced pasta,fish,chicken and meat.Soup,salads and sushi for starters.The view from the retaurant over the golf course and Knysna Heads is spectacular and the service really good and friendly.
Hotel suites fabulous.

  • Stayed March 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 4, 2012

The view from the hotel and rooms is breathtaking - in the foreground you have the brilliantly green golf course, and in the distance you look out over the lagoon and ocean.

We had a "lagoon facing suite" which was absolutely huge, with wrap round balcony and a braai to boot!

The only disappointment of the stay was the restaurant did a fairly limited buffet for dinner after we had been told it would be a la carte. The receptionist booked us in at JJ's down in town for the following night though which more than made up for it and is an absolute must if you stay at the hotel. The food there was amazing, the menu is one where you could literally choose 10 starters and 10 mains ..... not a good idea though as the portion sizes are gigantic!

Excellent value for a 5 star hotel with the size and quality of room we had.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamburg
Top Contributor
83 reviews 83 reviews
20 hotel reviews
Reviews in 39 cities Reviews in 39 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 30, 2012

i booked this hotel only 6 weeks before xmas and got a special deal with hrs.de. it was outstanding. our apartment consisted of 2 bedrooms both ensuite and a big living room open plan with kitchen. verandah to look onto lagoon and golfcourse. breakfast like every other hotel - good. the only downfall was that the bar was closed at around 10.30h , bit dead , when we came back from the knysna waterfront and needed a digestiv. meal there(in knysna) was terrible!

Room Tip: think it is depending on price. front towards lagoon would be more expensive , but the sideview is n...
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Somerset
Top Contributor
118 reviews 118 reviews
42 hotel reviews
Reviews in 50 cities Reviews in 50 cities
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed December 30, 2011

Having been ill-treated by an accommodation provider in Plettenberg Bay, we received a recommendation by someone in Knysna for the Simola Hotel. Without any prior booking, we (my husband and I as well as my parents) were given a ground-floor suite. It consisted of a very large double bedroom with huge en-suite bathroom, which was attached to an open plan fully fitted kitchen, dining room and lounge with fireplace. The lounge and both bedrooms had fitted flat screen televisions. There was also a dvd player in the cabinet. The living area led onto another adjoining double bedroom with its own en-suite bathroom. The main bedroom had large glass doors which opened onto the patio (with braai place) and garden, overlooking the Knysna lagoon. We had reserved parking in bay right outside our suite.
Breakfast (well-stocked buffet) was included with the suite, but could also be served in our suite at an additional cost if we didn't want to enjoy it in the restaurant. Only downside is that it was served quite early (7-10am) but is understandable as it caters for the golfing community.
Our entire stay was relaxed and pleasant. The hotel offers an outdoor swimming pool, has its own golf course and pro shop (and hires out golf clubs), as well as spa, hair salon and sauna, so was the ultimate place to spoil ourselves! There are also helicopter tours for the more adventurous...
The hotel is located on top of a mountain/hill which is a stone's throw from the Knysna waterfront and lagoon, as well as ATMs, shopping centres, restaurants, bars etc.
Free wireless internet is available in the rooms. Service was mostly very professional and deserving of a 5-star status. There were a few minor points which were negative, but these were the fault of other guests, not the hotel staff. I would definitely return, as this place immediately erased the negative experience we'd had at a place in Plettenberg Bay that day, just prior to our stay at Simola. Thanks to all the staff for an amazing time back in South Africa, and for treating my parents so well. I will definitely be bringing them back here.

Room Tip: Ground floor suites have a garden, patio and braai place.
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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George, South Africa
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 12, 2011

From the moment you do the reservation until you depart after your stay, you feel that special treatment.The hotel is located in the most picturesque part of the garden route with the most spectacular views. All the facilities are of a very high standard. Simola caters for all your needs, especially for a good rest in a very quite environment.The staff treated us very well and the involvement of management is outstanding.The golf course is well maintained and we love watching the golfers from our room.The SPA treatments were of a high standard and the rest of the facilities are well looked after. The dinner menue needs attention, especially to cater for kids and to offer a bigger variety at a cheaper price. We have stayed at Simola a few times and rate it as our best choice in the Garden route. Well done Simola !!!

Room Tip: * To enjoy a good rest, stay in one of the rooms furthest away from the main building. * make sure...
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  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Simola Hotel & Spa

Address: 1 Old Cape Road | Simola, Knysna 6570, South Africa
Location: South Africa > Western Cape > Knysna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Knysna
#17 Luxury Hotel in Knysna
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Simola Hotel & Spa 5*
Number of rooms: 40
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Also Known As:
Simola Hotel And Spa
Simola Hotel Knysna

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