We booked 2 nights at Island Vibe, Knysna. Upon arriving we were shown to our room which wasn't suitable for our needs as my fiancé is very tall and the bed wasn't suitable (it was a wooden bed with a partial footboard!). There wasn't anything else suitable available and we had to find other accommodation at 5pm in the afternoon in a strange town. It is now 3 weeks later and I am still waiting for the refund of my deposit (as we didn't cancel, and Island Vibe couldn't accommodate our needs, I feel we are entitled to this). I was told I would be contacted the very next day to discuss the matter of a refund..... I'm still waiting, and I have also emailed them and to date have had no reply whatsoever. I am very disappointed to say the least.
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