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“Terrible, terrible, terrible!!!” 1 of 5 stars
Review of San Remo Spur

San Remo Spur
Main Rd | Waterkant Building, Hermanus 7200, South Africa
+27 28 312 1272
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Ranked #70 of 77 Restaurants in Hermanus
Price range: $7 - $10
Cuisines: Barbecue, Dessert, Hamburgers, Steakhouse
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Breakfast/Brunch, Dinner, Delivery, Dessert
Description: San Remo Spur in Hermanus looks forward to welcoming you and your family to a distinctive combination of family fun, great value and generous portions of tasty food. Join South Africa's most loved family restaurant for the best steak, burgers and ribs served in a warm, relaxed environment. We offer something for everyone on our famous Spur Menu, so bring the kids along for your favourite meal and dessert. Sit back, relax and enjoy the Spur experience!
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Terrible, terrible, terrible!!!”
1 of 5 stars Reviewed April 30, 2014

We waited over an hour for our food. My one kid's pasta arrived cold and very dry. She ate about half of it and then said she does not want it anymore, does not taste good and she will rather have a sandwich at home. 7 Years old!! Then my wife's and my steak arrived, mine without onion rings (which I am still waiting for!). In the meantime my hungry son is still waiting for his food. So my wife and I shared our food with him. We complaint to the manager, André, who gave us a discount and explained that there is some internal problems, which is not my problem, and promised to send me my onion rings immediately. We left without the onion rings and picked up my son's ribs as a take away at the till. Another couple close to us also complained about the pathetic service and when I got to the till, I found another couple in an argument with the manager about the bad service and the long wait for the food. I WILL NEVER EVER RETURN TO THE HERMANUS SPUR. STAY AWAY!!!!

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16 reviews from our community

Visitor rating
    1
    4
    1
    4
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Cape Town Central, South Africa
Top Contributor
66 reviews 66 reviews
40 restaurant reviews
Reviews in 35 cities Reviews in 35 cities
24 helpful votes 24 helpful votes
“Regular Spur fare”
3 of 5 stars Reviewed April 20, 2014

We arrived with 9 others in the party, and were efficiently assisted with seating. Orders were taken promptly and executed in reasonable time with the childrens meals arriving first. Food was good. A good experience.

Visited May 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denbigh, United Kingdom
Reviewer
4 reviews 4 reviews
4 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
“Great Value breakfast”
4 of 5 stars Reviewed April 7, 2014

Good choice of breakfast on offer (as with every Spur) but the food was well cooked and tasty and the service was friendly

Visited April 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
14 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“wonderful kiddie birthday party venue”
4 of 5 stars Reviewed March 28, 2014 via mobile

on sat my grandson turned 4 .the kids had a grand fun time on all the playing equipment that this family restaurant provides. the happy birthday song really makes the occasion memorable for the kids. .. excellent service from friendly staff.... good food for the adults as well.

Visited March 2014
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1 review
“Spur disappoint ment”
1 of 5 stars Reviewed January 10, 2014

The service was terrible had to wait while there were tabels open lame excuses were given why thy could not plave the people realy a family restaurant and you can not get a seat while thete were more than 30 seatds available not that is not on

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