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“One of the Best” 5 of 5 stars
Review of Arabella Hotel and Spa

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Arabella Hotel and Spa
5.0 of 5 Hotel   |   R44 Kleinmond, Hermanus 7195, South Africa   |  
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Ranked #8 of 10 Hotels in Hermanus
Certificate of Excellence 2014
Johannesburg, South Africa
Top Contributor
72 reviews 72 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
“One of the Best”
5 of 5 stars Reviewed December 4, 2012

A lovely experience and one of the best service in the Western Cape. Excellent golf facility and great breakfast. On the day we were there, it was extremely windy, but inside, we were treated well and our gala evening was one of the best by far

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leon_Meyer_AHS, General Manager at Arabella Hotel and Spa, responded to this review, December 9, 2012
Thank you for your wonderful feedback, we are all delighted that you have enjoyed our facilities and our excellent service. We are looking forward to welcoming you back soon.
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442 reviews from our community

Traveler rating
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    47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
Date | Rating
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English first
Madrid, Spain
1 review
5 of 5 stars Reviewed November 27, 2012

I really enjoyed the time I stayed there. The hotel is nice, quite and peaceful. I need to have a break and have relax and the spa and all the services were so good. At the spa I ask for the rainforest experience and it was amazing, I took a face treatment and a massage the therapist was fantastic. As I have time enough I went to the hairdresser, there is a good hairdresser that change my style and makes me so happy.
I'm looking forward to go again. All the staff and the space are so beautiful !!!!!
And, I almost forgot, the outside swimming pool is amazing

Room Tip: All the rooms have nice views.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leon_Meyer_AHS, General Manager at Arabella Hotel and Spa, responded to this review, November 28, 2012
Thank you for your wonderful feedback, we look forward to welcoming you back at the African Pride Arabella Hotel and Spa again.
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Cape Town Central, South Africa
Top Contributor
179 reviews 179 reviews
44 hotel reviews
Reviews in 43 cities Reviews in 43 cities
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed November 10, 2012

I visited Arabella for a charity golf day, attended a evening function and slept over. Nothing I can fault. Very good well kept golf course, food was brilliant and excellent service. Rooms very nice and airy with views to add. Wonderful spa and swimming pools.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leon_Meyer_AHS, General Manager at Arabella Hotel and Spa, responded to this review, November 11, 2012
Thank you for your comments on the visit, we are very happy to hear that you enjoyed the Arabella Hotel and Spa as much as you did. It was a spectacular golf day aiding to a great cause. We look forward to welcoming you back again, on business or possibly leisure.
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Johannesburg South Africa
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 8, 2012

Had a great stay @ Arabella. Food was excellent. Gym good, Service good, room well laid out. Only negative pool was green during the duration of my stay. beautiful walks around the hotel. beautiful views of the adjacent lagoon. Would recommend it to anyone for a weekend away.

Room Tip: Ask for a room facing the lagoon, not a room facing the pool.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leon_Meyer_AHS, General Manager at Arabella Hotel and Spa, responded to this review, November 9, 2012
Thank you for your comments, we are delighted that you had a great stay at the hotel and that you have rated the food as excellent. Please accept my apologies about the pool. It was due to unscheduled maintenance that had to be done and it was in the recovery phase. I am glad to report that the pool is back to the way it should be. We look forward to welcoming you back in the near future.
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Roma
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 7, 2012

I was At the Arabella last month and I found it just wonderful. Rooms are huge, well furnished with a lovely balcony facing de gardens. Everything sorrounded in a quite atmosphere. I visited the Spa aswell and all the personal there was so welcoming and nice. I definitively will come back again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leon_Meyer_AHS, General Manager at Arabella Hotel and Spa, responded to this review, November 8, 2012
Thank you! We are very pleased you enjoyed yourselves.
kind regards
Judy
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London, United Kingdom
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed November 5, 2012

Arabella Spa and and Resort had the potential to be great, but only succeeded with mediocrity. The atrium like entrance using the natural materials was a design that was just not fully thought through. The hotel is very choppy and it feels as though levels were just added with no cohesive thought as tothe overall flow of the establishment. The service just was not good. FRom my room key constantly being deactivated every other time I left the room, with no great excuse as to why it was doing it because it was not getting demagnetized; to the masseur being 10 minutes late for my massage with no great excuse other than I'll still give you the full house -- gee thanks. (was I supposed to consider that a favor of some sort?). We would constantly sit with empty glasses and dinner because there was no one around to pour our empty wine glasses as our half empty bottles we ordered would sit in some unseen areas of ice buckets. The staff is simply not trained properly so if you come here pack your patience. Overall, a nice resort with good golf, but not really worth the effort.

Room Tip: Ask for lagoon side rooms
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leon_Meyer_AHS, General Manager at Arabella Hotel and Spa, responded to this review, November 8, 2012
Thank you for your feedback. The design of the hotel is award-winning and was specifically designed by an well-known architect to blend in with the natural landscapes of the area surrounding it. The interiors were carefully thought out in the same vein and we are sorry if this was not to your liking. We have taken you comments about the service you experienced on-board and will be reviewing this with our staff. We appreciate the time you took to advise us.

kind regards
Leon
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Belgium
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 1, 2012

The Arabella hotel is a big one and thus a bit unpersonal. It is located in the middle of a golf course and has a nice view. There is a nice swimming pool, also one for kids. Very good restaurant. It was (unlike in other Protea Hotels) very easy to obtain a free night with the Protea Gold Card.
We had a back and neck massage in the Spa that was so good it took us a while to come back to reality.

Room Tip: Ask for a room overlooking the golf course.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leon_Meyer_AHS, General Manager at Arabella Hotel and Spa, responded to this review, November 8, 2012
Thank you for your kind words. We do have excellent therapists in the Spa and receive many positive comments about them. We are delighted that you enjoyed your time here.

kind regards
Leon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arabella Hotel and Spa

Address: R44 Kleinmond, Hermanus 7195, South Africa
Location: South Africa > Western Cape > Overberg District > Hermanus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Hermanus
#7 Romantic Hotel in Hermanus
#7 Luxury Hotel in Hermanus
#7 Family Hotel in Hermanus
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Arabella Hotel and Spa 5*
Number of rooms: 145
Official Description (provided by the hotel):
The Arabella Hotel & Spa is situated just over an hour's drive from Cape Town, South Africa. The hotel delivers grandeur in design and style that pays homage to the rare beauty that surrounds it. Luminous colours, soaring wooden beam ceilings and unique designs welcome you while attentive and gracious service enhances the experience of complete comfort and warmth. As you are surrounded by the majestic Kogelberg Mountains and bordered by the vast Bot River Lagoon, indulge in a sensory experience that will leave you with treasured memories. Savour the beautiful aromas of fresh salty sea air and fynbos; distinctive sounds of exotic birdlife and enriching sights of emblematic green mountains and sparkling waters that meet an indigo sky. The Arabella Golf Course stretches through Rolling fairways, deceptive bunkers and challenging water traps await you in this golfer’s paradise. You may get distracted by the Bot River Lagoon and indigenous wild flowers, so concentration is a necessity. Your stay would not be complete without a visit to the Arabella Spa. This glorious retreat captures the essence of luxury, privacy and rejuvenation that is at the heart of your stay. Beyond this blissful escape, the destination offers a number of activities to guide you on your path towards complete relaxation. Explore the Overberg with its magnificent charms and treasures that await you. Be enriched by exciting quad bike rides, kayaking expeditions at sea and lazy horseback rides while golden shores and serene Botanical Gardens will leave you in awe of its unspoilt beauty. A valley of vineyards and wine and historic museums invite you to absorb the town's legacy; magnificent hiking and mountain biking trails and captivating boat rides with the ocean's big 5 will leave you inspired. ... more   less 
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Also Known As:
Arabella Hotel Hermanus
Arabella Western Cape Hotel
Arabella Western Cape Hermanus
Western Cape Spa

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