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“Excellent location” 4 of 5 stars
Review of Harbour House Hotel

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Harbour House Hotel
5.0 of 5 Hotel   |   22 Harbour Road, Hermanus 7200, South Africa   |  
Hotel amenities
Ranked #5 of 10 Hotels in Hermanus
england
Top Contributor
63 reviews 63 reviews
33 hotel reviews
Reviews in 48 cities Reviews in 48 cities
52 helpful votes 52 helpful votes
“Excellent location”
4 of 5 stars Reviewed September 19, 2013

We had a free night in this hotel after staying in another of their properties. Although there were three in our party the free room was only for two, if we wished to have triple occupancy we would pay a high price and it would exclude breakfast. So we paid for a second room. This mean spirited policy was not something our travel agent knew about before confirming the booking and is something that the owners should make clear. So we stayed only for one night. We had rooms with an excellent view and could whale watch from the balconies. Whales were mating in the bay so an excellent time to visit.

There is a small amount of parking outside the hotel and more parking at the back. If you park at the back there is a lift to take luggage to your room, from the front a steep set of stairs. Anyone with mobility issues should park at the back and walk around the hotel to reception.

The rooms were clean, the bed slightly hard, the toiletries good. It seems a little odd to have a kitchenette in a hotel room. The safe was large enough to take my netbook and ereader with room to spare. Slippers not provided, I would expect them in a 5 star property. A small container of fresh milk was brought to each room for our tea/coffee. Abstract paintings. Seating not terribly comfortable as its designed to be used as an extra bed.

Wifi only available for free in the basement, this is not good enough for a 5 star hotel. Was given a password in capitals when it needs to be entered as lower case. Still took several attempts to recognise my netbook but reasonable speed when I eventually got it to work. Tried the hotel computer in the business suite, it didn't work. Business suite not well sign-posted. Breakfast OK but not memorable. It wasn't suitable weather to use the pool but it was dirty. Nice cupcake by the bed when we returned to the room after dinner. Staff a little too noisy in the morning.

Five star location and views but the rest doesn't quite match.

Room Tip: rooms 21, 22 and 23 probably have the best views unless you can afford the penthouse.
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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448 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Swedish first
  • Any
English first
Birmingham (UK)
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 19, 2013

We cannot praise the reception staff highly enough!

We arrived at the start of a four week visit to South Africa to celebrate our wedding anniversary and I had requested a room with a sea view. Not only did we get a sea view but they managed to rustle up a couple of whales for us as well.

We popped out for an evening meal and returned to find our room decorated with rose petals and a celebratory cake and bottle of rosé on the bed waiting for us!

The following day we were told that we had a flat tyre and the porter(?) - sorry I forget your name - took the car to a garage to get it reflated (we got it repaired the next day).

All in all a wonderful stay at what proved to be the best hotel in the four weeks.

One small (tiny in fact) moan was that we were provided with a toaster in the room, but no plates to eat from!.

Room Tip: We had a room at the top of the new block - view was excellent
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 18, 2013

We were only here for one night but actually if I was doing it again I'd stay for two nights, primarily because Hermanus is a lovely town and the hotel was really good. The room was large with a kitchenette and we had a balcony over looking the bay. The only issue we did have was the lack of wifi in the room. You had to hang around the corridor to get a signal which meant that a one period during the evening there about 5 people outside our door talking, chatting and if it had been later on in the evening you would of been pretty annoyed. But I'd definitely recommend the hotel.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broxbourne, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 16, 2013

Drove in from Cape Town for 2 nights. Our room was in the New Block, and was very modern Bright & airy.The girls arranged for us to go whale watching, and also Shark Cage diving. Didnt eat in the hotel as we wanted to try the local resturants, but had a good full engish breakfast. As it was quite cool outside the breakfast room was a bit cramped, as there was a large partyof chinese, however that shoud'nt put anyone off in the summer months as there is a large outside terrace to take breakfast on. The staff were friendly, and the value for money great.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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West Sussex, England
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 11, 2013

Stayed here for one night and we were very impressed with the room, especially the bath in the bedroom and the little treat at bedtime. Although there is room for improvement, the bed creaked with the slightest movement and was very uncomfortable. Free WiFi would have been a welcomed gesture too.
Back to the good points, the balcony looking out to sea was brilliant as we could watch the whales in the evening from our room. We would definitely recommend Harbour House Hotel.

Room Tip: Get a romantic room.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed September 5, 2013

Good location, personnel very kind, hotel to recommend
There are two things to change for a 5 star hotel: 1. it's better no flowers at all instead of putting something (made of plastic) that is not even similar to a flower; 2. upgrade the pathway between the buildings with a cover to skip rainfalls

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harb0urH0useH0tel, Front Office Manager at Harbour House Hotel, responded to this review, September 10, 2013
Dear Fabio B,

Thank you for sharing your experience with us.

We are please that you enjoyed your stay at Harbour House Hotel and we appreciate your constructive comments, as it helps us improve.

We hope to welcome you back, should you one day return to Hermanus.

Kind Regards
Reneê Roux
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 5, 2013

We had a great time here and the rooms are lovely and spacious. Everything is spotless. Breakfast is huge and you can choose what you like.. Great location to see the whales and right beside the restaurants, shops and of course sea etc. All the staff were excellent for all three days and we met them all including Mr T. They were all really helpful re booking excursions even though it was through another tour operator. I would come back here again!!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harbour House Hotel

Address: 22 Harbour Road, Hermanus 7200, South Africa
Location: South Africa > Western Cape > Overberg District > Hermanus
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 10 Hotels in Hermanus
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Harbour House Hotel 5*
Number of rooms: 24
Official Description (provided by the hotel):
Situated in the heart of the historical village, Harbour House Hotel has been modelled after its original architecture, a thatched roof seaside manor house built in 1920. Being perfectly located above the Old Harbour, the hotel's understated luxury is offset by the soothing surrounds of the ocean. The magnificent Lookout Terrace invites guests to relax around the infinity pool overlooking the ocean and savour a sundowner from the pool bar in the Pavilion. Harbour House Hotel consists of the restored Manor House with intimate Romantic Rooms, all with views, as well as the New Wing with 18 spacious suites, featuring sophisticated modern decor, a kitchenette and lounge leading out onto a private balcony. Guests are afforded luxury at every turn, from 100% fine white cotton bedding to marble and granite finishes. Sleek lines and carefully curated art pieces add to the modern aesthetic of each room. ... more   less 
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