On our way back to Cape Town we booked two nights at Fancourt. When we checked in they informed us that the kids had to sleep upstairs but that it was easy for them to go to our room downstairs. The rooms have a front door which we locked from the inside before going to bed. Since we have young children we left the individual rooms to our suites open. At 2.30am we heard somebody coming into the front door and stepping in. We got an enourmous fright and jumped out of bed to investigate, luckily we could not find anybody inside and our kids were save upstairs. When coming back in the hallway somebody knocked at our door, he said he was from room service to collect the breakfast orders. I could hardly believe that somebody just walks into a room which we locked from the inside, especially at 2.30am. I phoned reception and they were very passive, they reacted like "oh is he doing it again at this time, we will inform security". Apparently the gentleman was indeed working for the hotel. When we tested the front door it appeared that, although we thought it was locked, you could open it from the outside. We barricaded the door and tried to get some sleep, which was difficult . In the morning we contacted reception again, they promised to fix the front door. When I called again a couple of hours later they told me the front door could not be fixed. I found that hard to believe because it has a lock. The only thing they could do is to instruct room service not to just come into our room. Not satisfied with the situation we barricaded the door again for the second night. All in all a very disappointing experience. The rooms are clean but have cheap finishings. Ttv and the appliances are all of inferior brands, Service was poor because they are not well informed and did not follow up on our issue. This hotel does not deserve 5 stars!
- Official Description (provided by the hotel):
- Positioned on 613 hectares in the magnificent Garden Route, outside George, Fancourt is South Africa’s premier lifestyle estate with mountains, forests and the warm Indian Ocean in close proximity. 135 luxury rooms, fantastic family facilities, three Gary Player designed golf courses, a Spa, a Kids Club and various restaurants guarantee enjoyment. ... more less
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- Also Known As:
- Fancourt Hotel George
- Fancourt Hotel Country Estate