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“Amazing attention to detail” 5 of 5 stars
Review of The Last Word Constantia

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The Last Word Constantia
5.0 of 5 Hotel   |   Spanschemat River Road, Constantia 7806, South Africa   |  
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Ranked #2 of 6 Hotels in Constantia
Los Angeles
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“Amazing attention to detail”
5 of 5 stars Reviewed November 21, 2009

Spent 3 nights at the Constantia as part of our honeymoon trip around the world. During this trip we were able to experience some of the best hotels in the world, but no accommodation was as special and personal as the Constantia. Originally wanted to stay near the waterfront since we were not driving in Cape Town, but the place came highly recommended by our travel agent (Kathryn from Perfect Africa), and it did not disappoint!!

Arrived to a warm personal greeting from Claire, directed straight to our room to find pure luxury. The rooms are very large and unique, and the connecting bathroom was very beautiful. The service at this B&B was some of the best we have ever experienced (and we have stayed in places like Burj-Al-Arab), and I have never experienced a hotel that paid so much attention to detail.

Excellent breakfast prepared every morning by Beauty with very personal touches, special little surprise treats awaiting you daily when you return from your daily adventures, and as stated in many reviews, nothing was too much trouble for the staff. We dined out every night, so cannot comment on lunch or dinner. Since we did not drive, we arranged private city tours conducted by Henny (the driver at the hotel), and they worked out perfect.

I would however recommend renting a car and driving, as it gets very costly to book trips back and forth from the b&b to Cape Town’s main areas of attraction. The hotel is happy to arrange all transportation, but again it gets a little costly. Since it was raining when we were there in mid July, we did not get to enjoy the pool and surroundings, but it did look very charming. The hotel grounds are very pretty, and you do feel very at home. The rooms are stocked with plenty of premium alcohol, which is all included in the cost of the stay. The lobby bar is also fully stocked, and you can just help yourself at any time.

Although I do like staying in large central hotels, I wouldn’t change this experience for anything. The place is very small (only 7 or 8 rooms in all), and very romantic. A perfect getaway for some R&R.

Will definitely return to Constantia, and would HIGHLY recommend for anyone looking for a luxurious romantic personal experience. You really feel like your are invited into someone’s home as their personal guests

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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87 reviews from our community

Traveler rating
    78
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    2
    1
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Telford, United Kingdom
Top Contributor
86 reviews 86 reviews
75 hotel reviews
Reviews in 72 cities Reviews in 72 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed October 4, 2009

On arrival we were greeted by Lynne and seated in the lounge, with refreshments while we completed our check in. We were then taken to our room (where our luggage had already been placed) and found a warm bubble bath and a chilled bottle of wine awaiting us.
The whole of our stay at The Constantia was a pleasure with continuing high standards from everyone. Nothing was too much trouble. Our car was washed for us by Aman and he was there each evening to get you drinks from the bar. Be sure to try one of his sandwiches while you are there, delicious.
It is difficult for me to comment on value as this was a free bonus to us for booking 2 nights at Shamwari. All in all, a great hotel.
Thank you Lynne and staff for a great stay.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Leven , Beverley , UK
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 3, 2009

Arrived at 9.30 am after overnight flight from the UK. Room was already available. On shown to our room , a hot bath had been prepared . Amazing ! Stayed 3 nights . Staff could not do enough for you. Every evening a "surprise" awaited you on your return from your night out. Highly recommended.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hummelstown, pa
Top Contributor
82 reviews 82 reviews
32 hotel reviews
Reviews in 50 cities Reviews in 50 cities
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed September 29, 2009

The entry is deceiving. Once inside the sences are overwhelmed. Beauty and friendliness abound. The staff is extremely helpful. As we entered our suite a freshly drawn bubble bath and a chilled bottle of wine awaited us. Treats on the pillow at night and a welcome home cordial each night after dinner. Quiet surroundings and beautiful grounds. I had a dispute about packages and it was resolved with deliberation. I have to say it was one of the nicest places I have stayed any where!! Thank You Lynne!

Stayed September 2009, traveled with friends
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Belfast
Top Contributor
77 reviews 77 reviews
24 hotel reviews
Reviews in 33 cities Reviews in 33 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed September 14, 2009

Part of this review will be personal opinion, but first some pure facts;

When we arrived at The Constantia it was raining heavily (okay I can't blame the management for that !) and to get through the security gate you have to get out of your car and press a voicecom button. I then had to wait almost a minute with repeated pressing before we got a response - the result was that I arrived looking like a drowned rat. We then got what I can only describe as a cursory welcome and we were shown to our room, the premier suite, which has a number of unusual design features such as the centralised electrical dimming units which were not explained at all to us and no there was no-one who could help with our luggage until the night porter arrived (who was very nice when he got there).

The room preparation was perhaps the worst I have ever encountered - there were a host of things missing - no laundry bag, no do not disturb sign, no ashtray (the room was no-smoking but it had a small terrace for that purpose) and no guest information book - some of these had to be asked for repeatedly. Then we discovered that neither the wireless internet or the TV actually worked. the former was fixed two days later and the latter took the night porter about 30 minutes to fix - hardly ideal after our long drive.

As I said the room has unusual features such as being entirely open plan except for the toilet - the bed sits in the middle of the room in a freestanding way and there is no separation between living space and the showers or bath. However the lighting is centralised so you can't go the toilet in the night without turning on all the lights ! The outside terrace was tiny and standing there or anywhere near the window meant that anyone in the breakfast area could see you as it had a glass roof.

Returning from our dinner on the first night the table lamps had all fused and the minibar had lost power. This was to be the first of a continual series of electrical problems which included a disastrous loss of power whilst my wife was attempting to dry her hair. This resulted in our last day (a late check out was appreciated) having a number of electricians rewiring the entire room with consequent drilling, banging etc.

Breakfast was an interesting experience - there is a reasonable buffet layout, although it fell far short in quantity and quality from other places we stayed in such as The Mount Nelson in Cape Town or Rosenhof in Oudtshoorn. When asked if I wanted a cooked breakfast I replied yes with one fried egg - result was that I was served a huge plate with one fried egg on it.

Getting a drink at the free bar turned out to be a further interesting experience - asking for a bacardi and coke resulted in a 5 minute wait whilst the coke was located and I eventually ended up with vodka. I waited until the barman left and did it myself.

Did we complain ? Oh yes we complained although there was no manager available until the third day of our stay - we made a formal complaint to her assistant and the Operations manager of The Last Word group arrived - we found her frankly unwilling or unable to really listen to our problems - her response was that we should check out - no actual help in finding somewhere else at short notice below rack rates was offered. Eventually on departure a small discount was offered (well below 10% of the of the total cost as what was already the most expensive place we stayed at during this trip).

Frankly this was supposed to be the jewel in the crown of our three week stay in the Cape. It turned out to be The Last word in a total and very expensive Fawlty Towers like experience.

  • Stayed September 2009, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 15, 2009

We booked without high expectations of The Constantia, primarily because it wasn't expensive, but we had booked an expensive safari later in the week- so felt it was justified. To our surprise... it was one of the very best hotel experiences ever!
As we drove up in our rental car, Claire, the manager (we came to find out), greeted us BY NAME! She welcomed us in the the lounge (past the check-in, and had us sit on comfortable couches. She didn't first ask for a credit card or passport (as all hotels do) but instead asked if we would like breakfast or just some tea or coffee. Wow. We opted for everything because we just got off a red-eye flight. They made us eggs to order and anything else we wanted.
Claire came to get us when breakfast was done and pointed out the (Full) bar which she said was completely complimentary at any time. (We have never heard of this!). We filled out some minor paperwork and then she took us to our room. They had already unpacked our car and taken our luggage in without us noticing. The room was beautiful. Robes, candles, even a bubble bath with flower petals and a bottle of their private label wine being chilled next to the tub.
She had prepared a full itinerary of things for us to do, including dinner reservations, during our stay. (I had already booked reservations elsewhere- but it was such a nice gesture!).
That afternoon, we were feeling a bit under the weather and the porter went out and bought a bunch of medicine for us so we would feel better.
Upon departure, Claire had (hand-)written a note to us saying good bye and hoping we come again. She gave us gifts as we left and waved goodbye as we pulled out of the driveway.
As we left, my husband and I looked at each other and promised to find little boutique hotels (b&bs) whenever possible and no more big hotel chains- no matter how fancy!
A fabulous experience. Thank you Claire!

  • Stayed September 2008, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 6, 2009

This guest house prides itself on incredible service, the best I have ever experienced above any 5* hotels in the world. The team is headed by the very talented Claire, and her assistants such as Beauty add such a wonderful personal and helpful atmosphere to this establishment. The rooms are stunning and you don't have to lift a finger- total relaxation. The welcome 'gift' each time you arrive back after dinner, and the helpful gentleman who sees you safely to your room is a wonderful touch. This guest house left a mark on me, I very much want to return next year and am recommending it to everyone. I hope the same staff will be there- it is such a fantastic team.

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Last Word Constantia

Address: Spanschemat River Road, Constantia 7806, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Constantia
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Constantia
#2 Romantic Hotel in Constantia
#4 Family Hotel in Constantia
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Last Word Constantia 5*
Number of rooms: 9
Official Description (provided by the hotel):
Situated in the Cape’s oldest and most beautiful wine valley, The Last Word Constantia is close to seven of South Africa’s top wine estates and many internationally celebrated restaurants. Great attention is paid to peace and tranquility. An inviting sunken swimming pool and tanning deck is the focal point of the magnificently manicured garden with rolling lawns, vibrant colours and exquisite mountain views. The lounges, dining area and sun patios all open onto the garden. ... more   less 
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Also Known As:
The Hotel Constantia
The Last Word Constantia Cape Town, South Africa

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