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“Flawless Excellence” 5 of 5 stars
Review of Southern Sun Waterfront Cape Town

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Southern Sun Waterfront Cape Town
4.0 of 5 Hotel   |   1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa   |  
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Ranked #40 of 103 Hotels in Cape Town Central
Johannesburg
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Flawless Excellence”
5 of 5 stars Reviewed May 12, 2011

Firstly let me say , as a hotel reviewer and guest at hundreds of hotels over the last decade, the service I received was simply overwhelming in quality. First was Wanda at check in who went out of his way to make us comfortable, to the "egg ladies" at the breakfast service, to the door man who made me laugh at check out. I have NEVER written a review such as this but I simply want to say that I am still overwhelmed by the high standards at the Southern Sun Waterfront, I simply could not find fault in anything and the demeanour of the staff is simply the icing on the cake. Something tells me that this is likely a combination of passion for the work that they do and an amazing management team! So even though I was not recognised as a frequent guest (I have been a member on and off and usually my membership lapses as I get too busy to remember to renew and claim reward nights etc etc) I can now certainly say that I will simply NEVER stay at any other hotel in the Cape besides the SS Waterfront. If it was possible I would have happily thrown a party for the staff. Being a frequent guest of Hilton, Hyatt, SPG, R&C, IC Hotels and the Five star alliance I am still in awe of my experience, which only lasted one night, but has certainly won me back as a regular!Well done to Managemnt for supporting a great work ethic and to the staff for a flawless service from check in to check out.

  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagement_10, Manager at Southern Sun Waterfront Cape Town, responded to this review, May 13, 2011
Dear Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

I am extremely delighted that we were able to exceed your expectations. Your positive feedback is an encouragement for all the staff and we will ensure to distribute your encouraging words amongst our team.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront where we continue to strive in creating magic memories for all our guests.

Kind regards
Klaus Ahlers
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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986 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
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English first
Ahmedabad, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 5, 2011

me and my family had a nice and memorable stay here .service and hospitality was excellent .they had a good shuttle service to the waterfront and back.the gym pool and other services were nice .The brekfast menu was the same during my stay but it was nice so it didn't matter much.

  • Stayed April 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagement_10, Manager at Southern Sun Waterfront Cape Town, responded to this review, May 10, 2011
Dear Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

I am delighted that we were able to deliver on your expectations, and your positive feedback is an encouragement for all the staff.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 5, 2011

We stayed here for 1 night having spent 2 weeks in a villa before flying home. This is not by any means a 5 star hotel but i have given it 5 simply on overall experience. The driving force that makes this hotel a winner is the staff. A friendly greeting on arrival and instant help to the rooms with baggage from polite and warm porters. We had interconnecting rooms, one for the adults and another for the kids. The rooms were spotless and spacious. We had wonderful views over the Lion's head. The hotel is situated within a short walk to the waterfront, everything you could need on your doorstep. If you passed staff in the corridors they all have a smile for you, even housekeeping offered to help us into our room with our shopping bags. We both said we would be more than happy to come back to CT and stay here for our entire stay. A fantastic end to a wonderful holiday.

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  • Stayed January 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagement_10, Manager at Southern Sun Waterfront Cape Town, responded to this review, May 11, 2011
Dear Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

I am delighted that we were able to deliver on your expectations, and your positive feedback is an encouragement for all the staff.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llanelli, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 3, 2011

Good hotel in a good location, very convenient for the V&A waterfront, with a free regular shuttle bus from the hotel.
We arrived at the hotel in the morning and were checked into our room immediately, the staff were really helpful and friendly. In fact we found people in Cape Town really accommodating and helpful generally.
The room was a good size with disabled friendly features. Our initial room had a problem with the shower which we reported and we were immediately put into another room.
The breakfasts were excellent and there is a little Italian restaurant just around the corner, which is worth a look for other meals.
There is a small pool area round the back of the hotel with a lovely terrace to chill out.

  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagement_10, Manager at Southern Sun Waterfront Cape Town, responded to this review, May 5, 2011
Dear Marian,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

I am delighted that we were able to deliver on your expectations, and your positive feedback is an encouragement for all the staff.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Umhlanga Rocks, South Africa
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 1, 2011

We booked into the Southern Sun after phoning a number of other hotels in Cape town. We were checked in by Martin, and we had nothing but brilliant service from the time we checked in to the time we checked out. Maartin had arranged a really good rate for the hotel room for my family, which included breakfast, Maartin gave us a call about 15 minutes after we checked in to see if everything in the room was according to our needs. A call which was unexpected.
The breakfasts were really good, with a wide choice of dishes, and cappucinos and hot chocolates on request. We found all the staff to be really intent on providing the best service possible. Well done to Southern Sun on the quality of the staff you have employed and trained, and we will certainly be back.
One recommendation is that the rooms, needed a better clean, in the areas behind the headboard, other than that the room was satisfactory.

  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagement_10, Manager at Southern Sun Waterfront Cape Town, responded to this review, May 11, 2011
Dear Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

I am delighted that we were able to deliver on your expectations, and your positive feedback is an encouragement for all the staff.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 30, 2011

Great location - convenient shuttle to waterfront, and just a few blocks from the tourist bus. The staff was very helpful to us when finding restaurants and activities. Breakfast was excellent. Bartender was great.

Overall, great place to stay!

  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagement_10, Manager at Southern Sun Waterfront Cape Town, responded to this review, May 3, 2011
Dear Sir/Madam,

Thank you for taking the time to post your review regarding your recent stay at Southern Sun Waterfront.. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

I am delighted that we were able to deliver on your expectations, and your positive feedback is an encouragement for all the staff.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 25, 2011

This is how we experienced our stay:
1. Could not book in on time - 14h00
2. Aircon was not working
3. Light bulb not working
4. Toilet running
5. The mattress was so uncomfortable and should have been replaced long tme ago
6. Power kept tripping TV
7. Smell of smoke filters through into room

We will never be back!

  • Stayed April 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, April 29, 2011
Dear Brenda,

Further to our telephonic conversation, I would once again like to apologise for the unaccpetable service that you experienced during your recent stay with us.

As discussed, we are truly embarassed by the fact that your holiday break was spoilt in this manner and I can assure you that the respective departments have been advised accordingly, so as to ensure that these issues do not recur.

On a positive note, it is pleasing to note that our Duty Manager, Janice Southgate dealt with these issues in a professional manner and I will ensure that your comments are passed on to her.

Once again, apologies for all the inconveniences and we look forward to welcoming you back to the Southern Sun Waterfront in the not too didtant future

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
jeffr@southernsun.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southern Sun Waterfront Cape Town

Address: 1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Family Hotel in Cape Town Central
#31 Business Hotel in Cape Town Central
#34 Romantic Hotel in Cape Town Central
#38 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Waterfront Cape Town 4*
Number of rooms: 546
Official Description (provided by the hotel):
Wonderful sunsets over the Atlantic Ocean assist in making the Southern Sun Waterfront Cape Town a preferred business and holiday destination. A mere 15 minutes' drive from Cape Town International Airport, a 5 minute walk from the Cape Town International Convention Centre (CTICC) and within walking distance to the V&A Waterfront, this hotel is superbly located to offer every guest easy access to the sights and sounds of Cape Town. Breathtaking views of Table Mountain can be enjoyed from rooms that offer all the quality and comfort you would expect from a full service hotel. Offering guests a fitness centre, a pool and convenient meeting rooms and a business centre, the Southern Sun Waterfront Cape Town caters for all possible business or leisure traveller needs.Modern, chic and spaciously comfortable, these Waterfront hotel rooms offer guests a rejuvenating, fully serviced escape from the bustling energy of Cape Town. The decor is tasteful and classy with an edge. Amenities cater for all possible requirements and include 24 hour in room dining and a host of channels available on satellite. Business travellers can make use of the in room wireless internet access and the workstation with work lamp. Smoking and wheelchair accessible rooms are available on request.Unique cuisine and relaxed dining are just two of the many aspects that make this a simply superb dining experience to all restaurant guests. The Yizani Restaurant is inspired by everything local and isauthentically South African. Yizani translates as "Come in...Welcome" in Xhosa, and is perfectly appropriate in that this restaurant offers a world-class welcome that sets the scene for the experience to follow. Our Pool Bar offers daily cocktail happy hours - 2 for 1 specials from 17:00 to 19:00. Our Pool Bar is associated with official Brandy Urban Cocktail Route. ... more   less 
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Also Known As:
Southern Sun Waterfront Cape Town Hotel Cape Town Central
Cape Town Southern Sun Waterfront
Southern Sun Waterfront Cape Town South Africa

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